Job Description:
Essential Job Functions:• Analyze business processes and assist in identifying areas for improvement to enhance customer and client experience. • Provide support in process improvement initiatives under the guidance of senior team members. • Collect and analyze performance data to evaluate customer and client satisfaction. • Collaborate with team members on project tasks to ensure successful execution. • Document process changes and improvements for future reference. • Communicate process-related insights and recommendations to stakeholders. • Learn and apply process optimization methodologies effectively. • Stay informed about industry trends related to customer experience.Basic Qualifications:• Bachelor's degree in a relevant field or equivalent combination of education and experience • Typically, 3+ years of relevant work experience in industry, with a minimum of 1 year in a similar role • Proven experience in business process services and data analysis • Proficiencies in data manipulation and interpretation • A continuous learner who stays abreast with industry knowledge and technology Other Qualifications:• Advanced degree in a relevant field a plus • Relevant certifications (e.g., Microsoft Excel Specialist, Business Analytics Foundations) a plus
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here.
Skills Required
- Bachelor's degree in a relevant field or equivalent combination of education and experience
- Typically 3 or more years of relevant industry work experience
- At least 1 year of experience in a similar role
- Experience in business process services and data analysis
- Proficiency in data manipulation and interpretation
- Advanced degree in a relevant field
- Microsoft Excel Specialist or Business Analytics Foundations certification
DXC Technology Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about DXC Technology and has not been reviewed or approved by DXC Technology.
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Healthcare Strength — Health coverage includes multiple national carrier options and plan types, with HSA eligibility where applicable. Feedback suggests the medical, dental, and vision lineup is broad and comparable to large-firm offerings.
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Retirement Support — A 401(k) program with employer matching and an annual true-up is available, with standard vesting provisions. This structure can help employees capture matching contributions over the year if contribution rates vary.
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Leave & Time Off Breadth — Flexible or “unlimited” vacation is offered for many U.S. roles instead of accrual-based PTO. Feedback suggests the approach can support work-life balance when team norms allow adequate time away.
DXC Technology Insights
What We Do
DXC Technology is a Fortune 500 global IT services leader. Our more than 130,000 people in 70-plus countries are entrusted by our customers to deliver what matters most. We use the power of technology to deliver mission critical IT services across the Enterprise Technology Stack to drive business impact. DXC is an employer of choice with strong values, and fosters a culture of inclusion, belonging and corporate citizenship. We are DXC.
