TransUnion's Job Applicant Privacy Notice
Team Overview
We are seeking an experienced Senior Application Support Analyst to join our 24x7 production support team. The ideal candidate will have strong hands-on expertise in supporting applications hosted on cloud platforms, on-prem and containerized environments (Docker, Kubernetes), along with deep proficiency in Linux, SQL, and automation.In this role, the candidate will own end-to-end incident management, lead major incident bridge calls, and act as a key escalation point for complex production issues. The role requires strong analytical and troubleshooting skills, with the ability to perform root cause analysis and drive permanent fixes to improve system stability.
The Senior Analyst will be responsible for overseeing batch job execution, monitoring application health, and automating repetitive operational tasks using shell scripting or other tools. Additionally, they are expected to proactively identify areas for improvement, optimize processes, and contribute to operational excellence.
Strong communication and stakeholder management skills are essential, as the role involves coordinating with cross-functional teams, external vendors, and business stakeholders, ensuring timely resolution and clear status updates during critical incidents.
The candidate will also mentor junior team members, ensure adherence to ITIL processes, and contribute to documentation, runbooks, and knowledge-sharing initiatives, supporting continuous improvement within the team. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Role SummaryWe are looking for an experienced Senior Application Support Analyst to support and maintain TransUnion’s mission-critical production environment in a 24x7 model. The role requires strong expertise in production support, incident leadership, cloud and containerized platforms, and automation, along with the ability to drive resolution of complex issues and improve operational stability.
Key Responsibilities- Provide end-to-end support for critical business applications, ensuring high availability, reliability, and rapid resolution of production incidents.
- Act as a primary escalation point for complex production issues and lead major incident bridge calls, ensuring effective coordination and communication across teams.
- Own end-to-end incident management, including identification, triaging, troubleshooting, resolution, and ensuring SLA adherence.
- Perform root cause analysis (RCA) for recurring issues and drive permanent fixes in collaboration with development, infrastructure, and downstream teams.
- Monitor application and infrastructure health using tools such as Grafana, Splunk, AppDynamics, and Spotfire, and proactively identify potential risks.
- Execute and manage batch jobs, cron jobs, and scheduled tasks, ensuring timely completion and quick resolution of failures.
- Develop and maintain shell scripts, Python scripts, and automation solutions to reduce manual effort and improve operational efficiency.
- Participate in release and change management activities, including pre- and post-deployment validations, ensuring production stability.
- Work closely with DevOps and Cloud environments (AWS/Azure), leveraging tools such as Git, Jenkins, Docker, Kubernetes, and CI/CD pipelines.
- Follow and enforce ITIL processes (Incident, Problem, Change Management) using tools like ServiceNow or BMC Remedy.
- Collaborate with cross-functional teams and external vendors to ensure timely issue resolution and smooth operations.
- Provide clear and timely communication to stakeholders, including impact assessments, status updates, and resolution plans during incidents.
- Create and maintain documentation, runbooks, SOPs, and knowledge base articles to improve team efficiency and knowledge sharing.
- Mentor junior team members, provide technical guidance, and support their skill development and onboarding.
- Continuously identify process improvement opportunities and drive initiatives to enhance system performance, monitoring, and incident response.
Required Knowledge And Experiences
- 5–7 years of experience in Application/Production Support within a 24x7 environment is essential.
- Strong hands-on experience with Linux/Unix systems is required.
- Excellent troubleshooting and incident management skills, including handling P1/P2 incidents end-to-end.
- Solid understanding of ITIL processes (Incident, Problem, and Change Management).
- Prior experience working with ticketing tools such as ServiceNow or BMC Remedy is mandatory.
- Strong knowledge of SQL and database concepts for data analysis and issue resolution.
- Good experience with monitoring tools such as Splunk, Grafana, AppDynamics, and Spotfire.
- Hands-on experience in batch processing, cron jobs, and job scheduling tools.
- Working knowledge of Docker, Kubernetes, and DevOps tools (Git, Jenkins, CI/CD pipelines).
- Exposure to cloud platforms (AWS/Azure) is required; experience supporting cloud-based applications is a strong advantage.
- Proficiency in shell scripting is required; experience with Python or automation tools is an added advantage.
- Prior experience in automation initiatives (even small to medium scale) to improve operational efficiency is preferred.
- Knowledge of Abinitio or similar ETL tools is an added advantage.
- Strong communication and interpersonal skills, with the ability to work with cross-functional teams and external vendors.
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Analyst, Applications Support
Skills Required
- 5-7 years Application/Production Support in a 24x7 environment
- Hands-on experience with Linux/Unix systems
- Troubleshooting and incident management skills, including handling P1/P2 incidents end-to-end
- Solid understanding of ITIL processes (Incident, Problem, Change Management)
- Prior experience with ticketing tools such as ServiceNow or BMC Remedy
- Strong knowledge of SQL and database concepts
- Experience with monitoring tools (Splunk, Grafana, AppDynamics, Spotfire)
- Hands-on experience in batch processing, cron jobs, and job scheduling tools
- Working knowledge of Docker, Kubernetes, and DevOps tools (Git, Jenkins, CI/CD pipelines)
- Exposure to cloud platforms (AWS/Azure); experience supporting cloud-based applications preferred
- Proficiency in shell scripting (Bash)
- Experience with Python or automation tools
- Prior participation in automation initiatives to improve operational efficiency
- Knowledge of Ab Initio or similar ETL tools
- Strong communication and stakeholder management skills
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Healthcare is described as comprehensive with day-one medical, dental and vision coverage, plus HSA/FSA options and expanded mental-health support via Spring Health. Feedback suggests coverage depth and immediate eligibility are notable strengths.
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Parental & Family Support — Family support includes paid parental leave with a gradual return, adoption and caregiver assistance, and backup care through a Care@Work membership. External recognition highlights inclusive offerings such as fertility support and bereavement provisions.
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Leave & Time Off Breadth — Time-off programs feature flexible time off, paid holidays, two global wellness days, and paid volunteer time. Feedback suggests these leave elements contribute meaningfully to work-life balance.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
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Hybrid Workspace
Employees engage in a combination of remote and on-site work.
