Sr Advisory Solution Consultant, Singapore Public Sector

It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.

Join us to put AI to work for people.

About the Role 

As an Advisory Solution Consultant within the Singapore Public Sector team, you will be a trusted technology advisor to Singapore government agencies, partnering with Account Executives to drive strategic opportunities from discovery through technical win. You bring deep platform expertise, strong executive presence, and the ability to translate complex government challenges into compelling ServiceNow solutions. 

What You'll Do 

Technical Solutioning & Pre-Sales 

• Lead end-to-end solution consulting engagements across discovery, technical validation, and proof-of-concept (PoC/PoV) phases for Singapore government agency accounts 

• Design and deliver tailored demonstrations and PoC environments that map to agency-specific outcomes and technical requirements 

• Develop solution architectures aligned to ServiceNow platform capabilities — including ITSM, HRSD, App Engine, AI/Now Assist, and workflow automation — within Singapore public sector compliance boundaries 

Customer Engagement 

• Engage confidently at CIO, Deputy Secretary, business and technical team levels within government agencies 

• Act as the primary technical point of contact throughout the sales cycle, building trusted relationships across both IT and business stakeholders 

• Navigate Singapore public sector procurement, and compliance requirements with confidence 

Team & Community 

• Contribute to team capability-building — knowledge sharing, demo asset development, PoC playbook refinement 

• Collaborate with regional SC specialists and cross-functional teams  

Strategic Contribution 

• Shape account strategies in partnership with AEs — including whitespace identification, technical win criteria, and SC coverage planning 

• Provide technical input to Singapore GTM plays  

• Represent ServiceNow at public sector industry events, executive briefings, and technical forums 

What You'll Bring 

Experience 

• 8–12 years of enterprise technology experience, with at least 4–5 years in a pre-sales or solution consulting role 

• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.

• Demonstrated experience working with Singapore government agencies (e.g. MOH, MOE, MOM, HDB, Govtech, HTX, DSTA, Synapxe, NEA, or similar) 

• Strong understanding of Singapore public sector IT landscape — IM8 policy, GCC/GCC+, whole-of-government platforms, and procurement frameworks 

Platform & Technical Skills 

• Hands-on proficiency with the ServiceNow platform preferred  

• Experience architecting solutions for complex, regulated environments 

• Ability to independently build and configure PoC environments and demo instances 

Competencies 

• Strong executive communication and presentation skills — able to hold a room at C-suite level 

• Structured problem-solving with ability to connect business pain to platform outcomes 

• Self-directed and able to manage multiple concurrent engagements with minimal oversight 

Preferred Qualifications 

• ServiceNow Certified System Administrator (CSA) required; one or more Certified Implementation Specialist (CIS) certifications preferred 

• Experience with AI-powered workflow platforms or AI governance discussions in regulated sectors 

• Familiarity with ServiceNow's PoC/PoV methodology and SC engagement frameworks 

Why This Role 

You'll join a high-performing, tight-knit SC team operating at the forefront of digital government transformation in Singapore. You'll have senior-level exposure, real ownership of strategic accounts, and the opportunity to shape how ServiceNow shows up across the Singapore public sector. 

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity,  veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.  

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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