The Senior Advisor, Technology Services plays a critical role in driving a culture of collaboration and integrated strategy across ITS, the ALSAC enterprise, and external partners. This leader is responsible for shaping and executing operational strategy within a designated focus area while ensuring alignment with enterprise priorities.
This role is highly cross-functional, requiring strong relationship-building, strategic thinking, and the ability to translate complex business needs into scalable technology-enabled solutions. The Senior Advisor will proactively identify opportunities, manage risks, and lead efforts that connect teams, ideas, and initiatives to deliver measurable business outcomes.
A key aspect of this role includes advancing AI and automation adoption— as a strategic partner who can identify high-value opportunities, guide pilot efforts to production, and lead change management to ensure successful adoption.
What You’ll DoStrategic Partnership & Advisory- Serve as a trusted advisor to ITS leadership and business stakeholders, translating business needs into technology strategies aligned with enterprise goals
- Represent business partners in conversations with senior leadership regarding strategic priorities, revenue goals, and operational needs
- Build strong relationships across all levels of the organization to drive alignment and shared outcomes
- Facilitate collaboration across teams, ensuring integrated solutions that meet enterprise needs
- Connect initiatives, teams, and stakeholders to deliver cohesive strategies and operational plans
- Partner with business and IT leaders to design, test, and implement scalable, efficient processes
- Lead the execution of operational strategies within your focus area (e.g., IT governance, business process integration, technology services)
- Drive a culture of continuous improvement, adaptability, and responsiveness to changing business needs
- Establish and reinforce organizational norms, behaviors, and ways of working that support success
- Identify opportunities where AI and automation can enhance business processes and improve outcomes
- Partner with technical teams to move AI/automation solutions from pilot to production
- Define success metrics and monitor performance to ensure AI investments deliver measurable value
- Lead change management and stakeholder engagement to drive adoption and sustainability
- Identify, assess, and mitigate risks related to business operations and technology initiatives
- Develop and implement strategies to ensure continuity, compliance, and operational resilience
- Leverage data and analytics to inform decisions, uncover trends, and optimize performance
- Serve as a leader across ITS and enterprise initiatives, both internally and with external partners
- Use influence, strong communication, and organizational awareness to drive clarity, alignment, and commitment
- Ensure ITS vision and strategy are effectively communicated and understood across stakeholders
- Strategic Business & Technology Advisory: Align business needs with scalable technology strategies
- Product & Platform Roadmap Alignment: Ensure business priorities are reflected in roadmaps
- Cross-Functional Integration: Deliver connected, enterprise-wide solutions
- Fundraising & Business Domain Expertise: Align technology with operational and fundraising outcomes
- 7+ years of experience in fundraising, IT operations, communications, supplier management, or a related field
- Demonstrated progression in leadership responsibilities, including strategic planning, budgeting, and organizational development
- Strong business acumen with the ability to bridge business and technology
- Practical understanding of AI and automation use cases in business environments
- Experience driving cross-functional initiatives and influencing without direct authority
- Strong communication and presentation skills, with the ability to simplify complex concepts
- Proven ability to manage ambiguity, navigate organizational dynamics, and drive results
- Bachelor’s degree in Business Administration, Management, Information Systems, Communications, or related field
This position is based at ALSAC’s National Executive Office in Memphis, TN and is eligible for a hybrid work schedule.
- Core Medical Coverage: (low cost low deductible Medical, Dental, and Vison Insurance plans)
- 401K Retirement Plan with 7% Employer Contribution
- Exceptional Paid Time Off
- Maternity / Paternity Leave
- Infertility Treatment Program
- Adoption Assistance
- Education Assistance
- Enterprise Learning and Development
- And more
ALSAC is an equal employment opportunity employer.
ALSAC does not discriminate against any individual with regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, transgender status, disability, veteran status, genetic information or other protected status.
No Search Firms:
ALSAC does not accept unsolicited assistance from search firms for employment opportunities. All resumes submitted by search firms to any ALSAC employee or ALSAC representative via email, the internet or in any form and/or method without being contacted and approved by our Employee Experience team and without a valid written search agreement in place will result in no fee being paid if a referred candidate is hired by ALSAC.
Skills Required
- 7+ years of experience in fundraising, IT operations, communications, supplier management, or a related field
- Strong business acumen with ability to bridge business and technology
- Practical understanding of AI and automation use cases in business environments
- Bachelor's degree in Business Administration, Management, Information Systems, Communications, or related field
What We Do
ALSAC is the largest healthcare-related charity in the United States. Founded in 1957 by Danny Thomas, our sole mission is to raise the funds and awareness needed to operate and maintain St. Jude Children's Research Hospital®. While our headquarters can be found in Memphis, Tennessee, we have additional offices in more than 30 locations across the country and in Puerto Rico with positions in fundraising, marketing, digital, information technology, legal, finance and many other disciplines all supporting our lifesaving mission - Finding cures. Saving children. ® At ALSAC, we believe in hiring the best and brightest from around the globe, and in 2020 we were named #1 on Fast Company's 100 Best Workplaces for Innovators. With a concerted focus on diversity and inclusion, we value and respect the contributions of all of our employees. Our work environment encourages everyone to be their authentic selves as we strive together towards a day when “no child dies in the dawn of life.” As we look to the future, we understand that we must be relentlessly innovative. Our work helps fuel the groundbreaking research and treatment at St. Jude and ensures that families never receive a bill from St. Jude for treatment, travel, housing or food — because all a family should worry about is helping their child live. View our career opportunities at https://www.stjude.org/jobs/alsac.html and follow ALSAC across social media using @stjude. To learn more about the research hospital, follow St. Jude Children's Research Hospital on LinkedIn. For specific career opportunities available through the hospital, visit www.stjude.org/JoinOurMission.
