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Team Overview
Role SummaryTransUnion is seeking a Lead architect and engineer responsible for building intelligent automation agents that enhance operational excellence across OneTru and US Market Operations. This role will design and deliver AI-driven capabilities integrating monitoring, alerting, and resolution workflows. This is a hybrid position and involves regular performance of job responsibilities virtually as well as in-person at an assigned TU office location for a minimum of two days a week.
Role Overview And Core Responsibilities
Key Responsibilities
- Design and develop AI Ops agents integrating Remedy, Wiki, GCP logging, Airflow, and other sources for intelligent decision making and automated issue resolution.
- Enable intelligent monitoring, alerting, and automated incident resolution
- Implement guardrails and governance for safe automation and low-risk task execution
- Partner with Ops and Engineering teams to identify automation use cases
- Improve signal-to-noise ratio through alert tuning and anomaly detection
- Drive roadmap for human-in-the-loop to autonomous operations evolution
Required Knowledge And Experiences
Required Skills & Experience
- 10+ years in DevOps, SRE, or platform engineering
- Experience with GCP, logging/monitoring, Airflow, and APIs
- Knowledge of AI/ML applications in operations (AIOps)
- Strong coding and systems integration skills
- Experience building automation at scale
TransUnion Overview:
At TransUnion, we encourage and are committed to creating a real, positive impact and shared sense of purpose within our Workforce for Good, which empowers our people to grow, innovate and contribute to a better future for our communities and customers. We strive to build an environment where our associates are in the driver’s seat of their professional development— while having access to help along the way. We recognize that success comes when our associates thrive both professionally and personally; that’s why we prioritize work/life flexibility and offer resources for our teams across the globe to collaborate and drive excellence.
Be a part of our Workforce for Good – you’ll work with great people, pioneering products and cutting-edge technology.
TransUnion Job Title
Sr Advisor, Software Development
Skills Required
- 10+ years in DevOps, SRE, or platform engineering
- Experience with GCP and GCP logging
- Experience with Airflow
- Experience integrating with Remedy and Wiki systems
- Experience with APIs and systems integration
- Knowledge of AI/ML applications in operations (AIOps)
- Strong coding skills
- Experience building automation at scale
- Hybrid work arrangement; in-person at assigned office minimum two days per week
What the Team is Saying
TransUnion Compensation & Benefits Highlights
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Healthcare Strength — Day-one eligibility for medical, dental, and vision is paired with HSA/FSA options and robust mental-health resources, including 24/7 support and therapy/EAP. Wellness programming and fitness discounts further reinforce the health offering.
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Parental & Family Support — Paid parental leave of about 12 weeks with a gradual return, adoption and caregiver assistance, a complimentary Care@Work membership, and a dependent-care FSA provide meaningful family coverage. Company materials also reference child and adult care benefits and on-demand EAP access for employees and dependents.
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Leave & Time Off Breadth — Flexible time off or PTO is complemented by paid volunteer time and 10 paid holidays plus two global wellness days. Some postings note “up to 12” holidays, reflecting role/location variability.
TransUnion Insights
What We Do
TransUnion is a global information and insights company that makes trust possible by ensuring that each consumer is reliably and safely represented in the marketplace. We do this by having an accurate and comprehensive picture of each person. This picture is grounded in our legacy as a credit reporting agency which enables us to tap into both credit and public record data; our data fusion methodology that helps us link, match and tap into the awesome combined power of that data; and our knowledgeable and passionate team, who stewards the information with expertise, and in accordance with local legislation around the world. Because of our work, organizations can better understand consumers in order to make more informed decisions, and earn their trust through great, personalized experiences, and the proactive extension of the right opportunities, tools and offers. In turn, consumers can be confident that their data identities will result in the opportunities they deserve. We make trust possible, so businesses and consumers can transact with confidence and achieve great things. We call this Information for Good®—it’s our purpose, and what drives us every day.
Why Work With Us
Our culture is welcoming, energetic and innovative. There’s an overall synergy that flows throughout TransUnion, creating a sense of unity in knowing that we’re all working to achieve the same overall goal. We’re dedicated to providing opportunities for our people to get involved and stay connected with their colleagues across the globe.
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TransUnion Teams
TransUnion Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
