The Honeywell Connected Industrial Technical Support organization supports customers worldwide across advanced process technologies. This position will provide senior-level technical and application support for Honeywell Advanced Process Control solutions and work closely with a global team to resolve complex customer issues.
The successful candidate should combine strong process-control fundamentals with hands-on APC knowledge, troubleshooting capability, customer-facing communication skills, and the ability to work effectively across global engineering, product and customer teams.
Responsibilities- Provide advanced technical and application support for Honeywell APC solutions.
- Take ownership of complex customer issues from initial investigation through technical resolution.
- Troubleshoot APC application, configuration, model, performance, integration and related process-control issues.
- Work with customers and global Honeywell engineering teams to perform systematic root-cause analysis and develop effective solutions.
- Review application configuration and process/control data to identify performance or implementation issues.
- Support testing and technical evaluation of new APC releases and product enhancements.
- Deliver technical guidance and training to customers and internal teams.
- Create and improve technical knowledge content, troubleshooting guidance and best practices.
- Collaborate with product development, engineering and other Technical Support teams on complex or escalated issues.
- Share APC expertise and mentor less-experienced engineers.
- Maintain clear, timely and professional customer communication throughout technical case resolution.
- Bachelor’s or Master’s degree in Chemical, Process, Control, Instrumentation Engineering, or a closely related engineering discipline.
- 8+ years of relevant process automation/process-control experience, with significant exposure to APC.
- Strong understanding of Advanced Process Control and Model Predictive Control (MPC) concepts.
- Strong knowledge of process dynamics, regulatory control and PID control.
- Demonstrated troubleshooting and root-cause-analysis capability in industrial control/application environments.
- Excellent written and verbal technical communication skills.
- Strong customer-focused mindset and ability to work effectively within a global engineering organization.
Skills Required
- Bachelor's or Master's degree in Chemical, Process, Control, or Instrumentation Engineering, or a closely related field
- Eight to ten years of relevant experience using CPM tools
- Fluent English
- Industrial experience
- Knowledge of refinery processes, including separation and reactors
- Knowledge of process automation and PID control
- Additional language proficiency
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
Honeywell Insights
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
