Sr Advanced Application Engr

The Honeywell Connected Industrial Technical Support organization supports customers worldwide across advanced process technologies. This position will provide senior-level technical and application support for Honeywell Advanced Process Control solutions and work closely with a global team to resolve complex customer issues.

The successful candidate should combine strong process-control fundamentals with hands-on APC knowledge, troubleshooting capability, customer-facing communication skills, and the ability to work effectively across global engineering, product and customer teams.

Responsibilities

• Provide advanced technical and application support for Honeywell APC solutions.
• Take ownership of complex customer issues from initial investigation through technical resolution.
• Troubleshoot APC application, configuration, model, performance, integration and related process-control issues.
• Work with customers and global Honeywell engineering teams to perform systematic root-cause analysis and develop effective solutions.
• Review application configuration and process/control data to identify performance or implementation issues.
• Support testing and technical evaluation of new APC releases and product enhancements.
• Deliver technical guidance and training to customers and internal teams.
• Create and improve technical knowledge content, troubleshooting guidance and best practices.
• Collaborate with product development, engineering and other Technical Support teams on complex or escalated issues.
• Share APC expertise and mentor less-experienced engineers.
• Maintain clear, timely and professional customer communication throughout technical case resolution.

Qualifications

• Bachelor’s or Master’s degree in Chemical, Process, Control, Instrumentation Engineering, or a closely related engineering discipline.
• 8+ years of relevant process automation/process-control experience, with significant exposure to APC.
• Strong understanding of Advanced Process Control and Model Predictive Control (MPC) concepts.
• Strong knowledge of process dynamics, regulatory control and PID control.
• Demonstrated troubleshooting and root-cause-analysis capability in industrial control/application environments.
• Excellent written and verbal technical communication skills.
• Strong customer-focused mindset and ability to work effectively within a global engineering organization.

About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.