Honeywell Aerospace

Sr Adv Proj Mgmt Specialist

Posted 3 Days Ago

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Hiring Remotely in México

Remote or Hybrid

Senior level

Aerospace

The Role

Manages customer support contracts and connected services projects across refinery and petrochemical sectors. Responsibilities include customer satisfaction and retention, project planning and controls, resource management, revenue and margin forecasting, billing, risk mitigation, escalations, change orders, service reviews, and coordination with technical, engineering, product, and sales teams. Leads project logistics, reporting, root-cause analysis, presales reviews, and continuous improvement while traveling approximately 25%.

Summary Generated by Built In

We are building a smarter, safer and more sustainable world. That’s the power of Connected. That’s the power of Honeywell. Our company invents and manufactures technologies that address some of the most critical challenges around energy, safety, security, productivity and global urbanization. We are uniquely positioned to blend physical products with software to support connected systems that improve buildings, factories, utilities and aircraft and that enable a safer, more comfortable and more productive world. Our solutions enhance the quality of life of people around the globe and create new markets and even new industries.

Responsibilities

Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+, Digital Sustenance and Connected Services Offering).
Manage customer expectations and satisfaction to ensure 100% retention.
Establish MOS for key customer accounts (Periodic meetings, WP, PSR)
Create/Track SIOP for Digital Sustenance, BGP+ and Connected Services.
Customer advocate and HCI Escalation focal point for any issues during Support Contract duration.
Deliver Revenue, Billing, collection & CSI as per forecast.
Maintain RAIL for key customers and own the RAIL. Coordinate with various Honeywell teams like GTAC, Engineering, Product Managers, LSS, GES, etc for driving all actions to closure.
Actively support Sales team to build a strong and quality opportunity pipeline for significant business growth.
Own the delivery of Connected Services Offering including Kick Off Meeting, Periodic Customer Reviews, Planned Upgrades, etc.
Own the NPS (Net Promoter Score) for AMS & deploy actions to improve the score.
Work closely with GTAC (Global Technical Assistance Centre) team to review aging SRs and develop plans to reduce the SR resolution time.
Drive SIOP, EAC & CO management, Revenue forecast & margin improvement
Regular interaction & progress reporting with drive weekly project review internal/external meetings
Experience in Projects & AMS (After-market services) & Experience in Agile methodologies
Work Authorization initiation and change order management
Project planning & controls, project resource management
Risk identification and mitigation for all projects of designated area
Achieve organization Metrics goals for Safety, Quality, Delivery, Cost, Productivity & Customer feedback which are in line with customer & employee satisfaction and Business growth
Drive Revenue forecast & margin improvement
Follow Leadership Standard Work
Drive & facilitate project logistics & Travel
Participating in root cause analysis
Involve in Pre-sales stage proposal & estimate reviews
25% travelling is envisaged for this role.

Qualifications

YOU MUST HAVE

B.E / B.Tech. (Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS) with a minimum of 12-15 years of Max. overall professional experience
Project management experience (min 8+ years) to handle projects covering the Refinery & Petrochemical sector.
Excellent communication Skills
Industrial digital transformation projects management experience will be added plus.
PMP®, Prince®, CSM®& Azure certification will be added plus.
Familiarity with Planning & Scheduling tools (MS Projects/ Primavera) is a must.
Proficiency in Microsoft Office (Outlook, Excel, PowerPoint etc.)
Self-sufficient Personality & Problem solving attitude.
Outstanding coordination skills & Good listener
Empathetic negotiation skills
Flexible in work assignments (This being dynamic role, the selected candidate must be open to changes in work profile, to meet business requirements)
Excellent and demonstrated business and finance acumen
Preferably, HCI product background / Exposure is needed (at least 2-3 products)

#LI-Hybrid

About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.

Skills Required

B.E. or B.Tech. degree in Chemical, Petrochemical, Instrumentation, Mechanical, Electronics, Information Technology, or Computer Science
12–15 years of overall professional experience
At least 8 years of project management experience handling refinery and petrochemical sector projects
Excellent communication skills
Experience with planning and scheduling tools, including MS Project or Primavera
Proficiency in Microsoft Office, including Outlook, Excel, and PowerPoint
Experience with projects and after-market services
Experience with Agile methodologies
Strong problem-solving, coordination, negotiation, and listening skills
Business and finance acumen
PMP, PRINCE2, CSM, or Azure certification
Industrial digital transformation project management experience
HCI product background or exposure to at least two or three HCI products