The Role
Leads customer support contract delivery and connected services projects for refinery and petrochemical customers. Manages project planning, resources, schedules, risks, revenue, billing, margins, change orders, customer satisfaction, escalations, and service performance. Coordinates cross-functional Honeywell teams, supports sales opportunities, oversees customer reviews and upgrades, drives issue resolution and continuous improvement, and reports project progress. The role requires 25% travel and substantial project management experience in industrial or after-market services.
Summary Generated by Built In
We are building a smarter, safer and more sustainable world. That’s the power of Connected. That’s the power of Honeywell. Our company invents and manufactures technologies that address some of the most critical challenges around energy, safety, security, productivity and global urbanization. We are uniquely positioned to blend physical products with software to support connected systems that improve buildings, factories, utilities and aircraft and that enable a safer, more comfortable and more productive world. Our solutions enhance the quality of life of people around the globe and create new markets and even new industries.
Responsibilities- Ensure that support services are delivered to customers under the Support contract (including BGP, BGP+, Digital Sustenance and Connected Services Offering).
- Manage customer expectations and satisfaction to ensure 100% retention.
- Establish MOS for key customer accounts (Periodic meetings, WP, PSR)
- Create/Track SIOP for Digital Sustenance, BGP+ and Connected Services.
- Customer advocate and HCI Escalation focal point for any issues during Support Contract duration.
- Deliver Revenue, Billing, collection & CSI as per forecast.
- Maintain RAIL for key customers and own the RAIL. Coordinate with various Honeywell teams like GTAC, Engineering, Product Managers, LSS, GES, etc for driving all actions to closure.
- Actively support Sales team to build a strong and quality opportunity pipeline for significant business growth.
- Own the delivery of Connected Services Offering including Kick Off Meeting, Periodic Customer Reviews, Planned Upgrades, etc.
- Own the NPS (Net Promoter Score) for AMS & deploy actions to improve the score.
- Work closely with GTAC (Global Technical Assistance Centre) team to review aging SRs and develop plans to reduce the SR resolution time.
- Drive SIOP, EAC & CO management, Revenue forecast & margin improvement
- Regular interaction & progress reporting with drive weekly project review internal/external meetings
- Experience in Projects & AMS (After-market services) & Experience in Agile methodologies
- Work Authorization initiation and change order management
- Project planning & controls, project resource management
- Risk identification and mitigation for all projects of designated area
- Achieve organization Metrics goals for Safety, Quality, Delivery, Cost, Productivity & Customer feedback which are in line with customer & employee satisfaction and Business growth
- Drive Revenue forecast & margin improvement
- Follow Leadership Standard Work
- Drive & facilitate project logistics & Travel
- Participating in root cause analysis
- Involve in Pre-sales stage proposal & estimate reviews
- 25% travelling is envisaged for this role.
YOU MUST HAVE
- B.E / B.Tech. (Chemical/Petrochemical/Instrumentation/Mechanical/Electronics/IT/CS) with a minimum of 12-15 years of Max. overall professional experience
- Project management experience (min 8+ years) to handle projects covering the Refinery & Petrochemical sector.
- Excellent communication Skills
- Industrial digital transformation projects management experience will be added plus.
- PMP®, Prince®, CSM®& Azure certification will be added plus.
- Familiarity with Planning & Scheduling tools (MS Projects/ Primavera) is a must.
- Proficiency in Microsoft Office (Outlook, Excel, PowerPoint etc.)
- Self-sufficient Personality & Problem solving attitude.
- Outstanding coordination skills & Good listener
- Empathetic negotiation skills
- Flexible in work assignments (This being dynamic role, the selected candidate must be open to changes in work profile, to meet business requirements)
- Excellent and demonstrated business and finance acumen
- Preferably, HCI product background / Exposure is needed (at least 2-3 products)
#LI-Hybrid
About UsHoneywell Technologies is a global, pure-play automation company with a legacy of innovating to help solve the world’s most mission-critical challenges, enhancing the quality of life for people and communities around the world. We serve the building, industrial and process sectors with a broad portfolio of services, solutions and products, underpinned by our Honeywell Technologies Accelerator operating system and Honeywell Technologies Forge intelligence layer. By combining the deep domain expertise of our more than 50,000 employees with decades of data from our global installed base, we are uniquely positioned to lead the industrial sector’s transition from automation to autonomy.Skills Required
- Bachelor of Engineering or Bachelor of Technology in Chemical, Petrochemical, Instrumentation, Mechanical, Electronics, Information Technology, or Computer Science
- 12–15 years of overall professional experience
- At least 8 years of project management experience handling refinery and petrochemical sector projects
- Excellent communication skills
- Familiarity with planning and scheduling tools such as Microsoft Project or Primavera
- Proficiency in Microsoft Office, including Outlook, Excel, and PowerPoint
- Experience with projects and after-market services
- Experience with Agile methodologies
- Self-sufficient personality and problem-solving attitude
- Outstanding coordination skills and ability to listen effectively
- Empathetic negotiation skills
- Flexibility to adapt work assignments to business requirements
- Demonstrated business and finance acumen
- Industrial digital transformation project management experience
- PMP, PRINCE, CSM, or Azure certification
- HCI product background or exposure to at least two or three products
Honeywell Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Honeywell and has not been reviewed or approved by Honeywell.
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Retirement Support — Retirement benefits are anchored by a strong 401(k) match with clear vesting and annual funding mechanics. Plan administration and education resources further reinforce long‑term savings support.
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Leave & Time Off Breadth — Time away provisions include company holidays, flexible vacation for many exempt roles, and paid sick time. These policies contribute meaningful breadth beyond base pay.
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Parental & Family Support — Paid parental leave is available to all parents with flexible usage options, and certain family‑building supports are included. Birth mothers can coordinate leave with short‑term disability for extended coverage.
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The Company
What We Do
Honeywell is a Fortune 500 company that invents and manufactures technologies to address tough challenges linked to global macrotrends such as safety, security, and energy. With approximately 110,000 employees worldwide, including more than 19,000 engineers and scientists, we have an unrelenting focus on quality, delivery, value, and technology in everything we make and do.
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