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Job SummaryUnder general supervision, the Senior Administrative Specialist provides administrative and operational support to Claim Operations leadership and staff. This position is responsible for coordinating departmental activities, maintaining claim-related records and reports, preparing presentations and spreadsheets, tracking action items, responding to inquiries, and supporting projects that contribute to efficient claims processing and service delivery. The role requires strong organizational skills, attention to detail, confidentiality, and the ability to manage multiple priorities in a fast-paced environment.Required Job Qualifications:
• High school diploma or GED.
• 4 years administrative support experience.
• PC experience and skills to include Word, Excel, PowerPoint and Outlook. Experience with databases.
• Interpersonal, verbal and written communication skills, including punctuation, composition, sentence structure, etc.
• Organizational skills with ability to multi-task simultaneously and must be detail oriented.
• Ability and willingness to work as a team player in a high paced team environment.
• High degree of confidentiality.
• Independent judgment and initiative and ability to act with authority as needed
Key Responsibilities
• Provide administrative support to Claim Operations management and team members.
• Create, maintain, and update spreadsheets, reports, and tracking tools related to departmental performance, workload, and operational initiatives.
• Prepare and format presentations, meeting materials, agendas, and supporting documentation.
• Assist with departmental projects, process improvement initiatives, and special assignments.
• Process invoices and other administrative transactions.
• Monitor and track department metrics, deadlines, and deliverables to support operational goals.
• Support communication efforts by preparing correspondence, reports, and announcements for leadership and staff.
• Collaborate with cross-functional teams and provide administrative support for claim operations activities as needed.
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Pay Transparency Statement:
At Health Care Service Corporation, you will be part of an organization committed to offering meaningful benefits to our employees to support their life outside of work. From health and wellness benefits, 401(k) savings plan, pension plan, paid time off, paid parental leave, disability insurance, supplemental life insurance, employee assistance program, paid holidays, tuition reimbursement, plus other incentives, we offer a robust total rewards package for employees. Learn more about our benefit offerings by visiting https://careers.hcsc.com/totalrewards.
The compensation offered will vary depending on your job-related skills, education, knowledge, and experience. This role aligns with an annual incentive bonus plan subject to the terms and the conditions of the plan.
This position may be performed remotely from anywhere within the continental United States, excluding California, New York, Alaska, and Hawaii.
HCSC Employment Statement:
We are an Equal Opportunity Employment employer dedicated to providing a welcoming environment where the unique differences of our employees are respected and valued. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other legally protected characteristics. We are a drug-free and smoke-free workplace. Employment may be contingent upon successful completion of drug screening in accordance with applicable law.
Base Pay Range$19.13 - $34.17Exact compensation may vary based on skills, experience, and location.
Skills Required
- High school diploma or GED
- Four years of administrative support experience
- PC experience and proficiency with Word, Excel, PowerPoint, and Outlook
- Experience with databases
- Strong interpersonal, verbal, and written communication skills, including punctuation, composition, and sentence structure
- Strong organizational skills and ability to multitask while maintaining attention to detail
- Ability and willingness to work as a team player in a fast-paced team environment
- High degree of confidentiality
- Independent judgment, initiative, and ability to act with authority as needed
Health Care Service Corporation Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Health Care Service Corporation and has not been reviewed or approved by Health Care Service Corporation.
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Retirement Support — A pension plan alongside a matching 401(k) is offered, an uncommon combination in the private sector. This combination is described as a standout element that helps retain employees.
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Healthcare Strength — Healthcare options are broad, with multiple medical, dental, and vision choices, wellness incentives, and access to resources like on-site fitness centers and an EAP. These offerings add meaningful value beyond base pay.
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Parental & Family Support — Paid parental leave (up to six weeks at full pay after one year), adoption assistance, and mothers’ rooms are available. These supports reinforce family needs alongside work commitments.
Health Care Service Corporation Insights
What We Do
Imagine Something New, Something Different. Health Care Service Corporation, a Mutual Legal Reserve Company (HCSC), is the largest customer-owned health insurer in the nation and the fourth largest overall. Operating through our Blue Cross and Blue Shield Plans in Illinois, Montana, New Mexico, Oklahoma and Texas (as well as a variety of affiliates and subsidiaries,) we are expanding access to high-quality, cost-effective health care. We are equipping members with information and tools so they can make the best health care decisions for themselves and their families. HCSC is continuously recognized as an employer committed to community, diversity and inclusion, training and development. HCSC is committed to pioneering the health care space in ways as effective as they are creative. If you are passionate about the impact you want to have through your work, with a desire to apply innovative thinking to new and emerging challenges, we encourage you to learn more about HCSC. Learn about what we stand for, how we work and the difference we’re making in the lives of our 15 million members. Join HCSC and discover what new ways of thinking can mean for you, your community, our customers and our organization. Divisions of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association.
