Sr. Account Manager - Digital Science and Automation Solutions

Posted Yesterday
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Cambridge, MA, USA
In-Office
95K-142K Annually
Senior level
Biotech
Our Mission is to enable our customers to make the world healthier, cleaner and safer.
The Role
Develop and manage strategic customer relationships for laboratory automation and digital science solutions. Drive revenue through consultative sales, identify workflow challenges, and design integrated solutions spanning automation hardware, software, instrumentation, services, and implementation. Partner with technical, product, support, IT, procurement, and laboratory stakeholders throughout complex sales cycles. Support pharmaceutical, biotechnology, CRO/CDMO, academic, and research customers, with travel of up to 50–75%.
Summary Generated by Built In

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

As a Sr Account Manager at Thermo Fisher Scientific, you will increase revenue by developing and managing strategic customer relationships across our diverse portfolio of scientific products and solutions. You will serve as a trusted advisor to customers, using your scientific expertise and consultative sales approach to help them advance critical research, development, and manufacturing initiatives. You will collaborate with technical specialists, product managers, and support teams to deliver comprehensive solutions that enable customers to make the world healthier, cleaner, and safer.
Requirements:

  • Bachelor's Degree plus 3–5+ years of commercial, account management, business development, applications, or technical sales experience supporting laboratory automation solutions within pharmaceutical, biotechnology, CRO/CDMO, academic, or research environments.

  • Preferred Fields of Study: Life Sciences, Chemistry, Physics, Engineering or related scientific field

  • Direct experience with, or strong working knowledge of, laboratory automation scheduling and orchestration software, including platforms such as Thermo Scientific™ Momentum™ Workflow Scheduling Software, Biosero Green Button Go™ (GBG), and HighRes Biosolutions Cellario™.

  • Understanding of how automation software integrates robotics, liquid handlers, analytical instruments, plate readers, incubators, sample storage systems, and other laboratory devices into coordinated and scalable workflows.

  • Experience identifying customer workflow challenges and developing integrated solutions involving automation hardware, software, instrumentation, services, and implementation.

  • Ability to engage effectively with scientists, automation engineers, laboratory operations, IT/informatics teams, procurement, and senior decision-makers throughout the sales process.

  • Experience managing complex, multi-stakeholder opportunities involving lab automation, workflow integration, scheduling software, and professional services.

  • Familiarity with Digital Science and laboratory informatics solutions is a plus, including familiarity with platforms such as Thermo Scientific™ SampleManager™ LIMS, STARLIMS™, LabVantage LIMS, Benchling, or similar LIMS/ELN solutions.

  • Familiarity with broader digital laboratory technologies such as LIMS, ELN, SDMS, laboratory data management, instrument connectivity, APIs, cloud solutions, and system integration is preferred but not required.

  • Familiarity with regulated laboratory environments, including GxP, 21 CFR Part 11, validation, and data integrity requirements, is also a plus.

  • Valid driver's license and ability to travel up to 50-75% as needed

Compensation and Benefits

The salary range estimated for this position based in Massachusetts is $95,000.00–$142,475.00.

This position may also be eligible to receive a variable annual bonus based on company, team, and/or individual performance results in accordance with company policy. We offer a comprehensive Total Rewards package that our U.S. colleagues and their families can count on, which includes:

  • A choice of national medical and dental plans, and a national vision plan, including health incentive programs

  • Employee assistance and family support programs, including commuter benefits and tuition reimbursement

  • At least 120 hours paid time off (PTO), 10 paid holidays annually, paid parental leave (3 weeks for bonding and 8 weeks for caregiver leave), accident and life insurance, and short- and long-term disability in accordance with company policy

  • Retirement and savings programs, such as our competitive 401(k) U.S. retirement savings plan

  • Employees’ Stock Purchase Plan (ESPP) offers eligible colleagues the opportunity to purchase company stock at a discount

For more information on our benefits, please visit: https://jobs.thermofisher.com/global/en/total-rewards

Skills Required

  • Bachelor's degree
  • 3-5+ years of commercial, account management, business development, applications, or technical sales experience supporting laboratory automation solutions
  • Direct experience with or strong working knowledge of laboratory automation scheduling and orchestration software
  • Understanding of integrating robotics, liquid handlers, analytical instruments, plate readers, incubators, sample storage systems, and other laboratory devices into coordinated workflows
  • Experience identifying customer workflow challenges and developing integrated automation solutions
  • Ability to engage scientists, automation engineers, laboratory operations, IT/informatics teams, procurement, and senior decision-makers
  • Experience managing complex, multi-stakeholder opportunities involving lab automation, workflow integration, scheduling software, and professional services
  • Valid driver's license
  • Ability to travel up to 50-75% as needed
  • Life Sciences, Chemistry, Physics, Engineering, or related scientific field
  • Familiarity with digital science and laboratory informatics solutions, including LIMS and ELN platforms
  • Familiarity with SDMS, laboratory data management, instrument connectivity, APIs, cloud solutions, and system integration
  • Familiarity with regulated laboratory environments, GxP, 21 CFR Part 11, validation, and data integrity requirements

Thermo Fisher Scientific Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Thermo Fisher Scientific and has not been reviewed or approved by Thermo Fisher Scientific.

  • Retirement Support Retirement programs include a strong company 401(k) match and an employee stock purchase plan that add meaningful long‑term value. Feedback suggests these features stand out among core financial benefits even when base pay feels average.
  • Healthcare Strength Health coverage offers multiple national medical options alongside dental and vision, with company‑paid life and disability coverage. This breadth is considered a solid foundation even if some costs may not be the lowest among peers.
  • Parental & Family Support Paid parental and caregiver leave, backup care, adoption assistance, and specialized family resources are available. Feedback suggests these supports are a notable plus for colleagues managing family and caregiving needs.

Thermo Fisher Scientific Insights

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The Company
HQ: Waltham, MA
100,000 Employees

What We Do

Thermo Fisher Scientific Inc. is the world leader in serving science, with annual revenue of approximately $40 billion. Our Mission is to enable our customers to make the world healthier, cleaner and safer. Whether our customers are accelerating life sciences research, solving complex analytical challenges, increasing productivity in their laboratories, improving patient health through diagnostics or the development and manufacture of life-changing therapies, we are here to support them. Our global team delivers an unrivaled combination of innovative technologies, purchasing convenience and pharmaceutical services through our industry-leading brands, including Thermo Scientific, Applied Biosystems, Invitrogen, Fisher Scientific, Unity Lab Services, Patheon and PPD.

Why Work With Us

You will join a company which every colleague has the opportunity to create possibilities, for oneself, for our customers and patients. There is no more exciting place to be than at the forefront of solving problems which help improve lives around the world. As a company, we are committed to supporting your career aspirations and your journey.

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