By bringing together next-gen technology and the finest live data available, Genius Sports is enabling a new era of sports for fans worldwide, delivering experiences that are more immersive, interactive and personalised than ever before. Learn more at geniussports.com.
THE ROLE:
This role is part of Genius' team that helps sports leagues and teams boost performance on and off the field using cutting-edge tech, analytics, and visual insights.
Join our team as a Sports Customer Support Analyst and play a key role in delivering a seamless customer experience. You’ll handle incoming requests, support clients via Zendesk and work closely with internal teams to resolve issues and onboard new users. Alongside this, you’ll monitor live match data and assist with troubleshooting in a fast-paced environment.
WHAT YOU'LL DO:
- Provide customer support via Zendesk
- Prioritize and manage incoming requests
- Collaborate with internal technical and onboarding teams to escalate issues
- Assist with technical troubleshooting
- Work in shifts (morning & afternoon, hybrid model)
WHAT YOU'LL BRING
- Excellent communication in fluent English (written & verbal)
- Strong problem-solving with the ability to multitask & prioritize
- Proactive, accurate, and able to perform under pressure
- Confident with computer systems and tools
- Previous customer support experience is a plus
The monthly salary for this full-time role ranges from €1580 to €2100 gross. This role will also be eligible to take part in Genius Sports Group's benefits plan.
We enjoy an ‘office-first’ culture and maximize opportunities to collaborate, connect and learn together. Our hybrid working models differ depending on your role and location.
As well as a competitive salary and range of benefits, we’re committed to supporting employee wellbeing and helping you grow your skills, experience and career. Learn more about how rewarding life at Genius can be at Reward | Genius Sports.
One team, being brave, driving change
We strive to create an inclusive working environment, where everyone feels a sense of belonging and the ability to make a difference. Learn more about our values and culture at Culture | Genius.
Let us know when you apply if you need any assistance during the recruiting process due to a disability.
Skills Required
- Fluent English (written and verbal)
- Experience with Zendesk or similar support platforms
- Strong problem-solving skills and ability to multitask and prioritize
- Proactive, accurate, and able to perform under pressure
- Confident using computer systems and tools
- Willingness to work in shifts (morning and afternoon) in a hybrid model
- Previous customer support experience
What the Team is Saying
Genius Sports Compensation & Benefits Highlights
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Leave & Time Off Breadth — Time off is described as broader than standard, with a company‑wide Christmas‑to‑New‑Year shutdown plus a World Mental Health Day and a Volunteer Day.
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Wellbeing & Lifestyle Benefits — Wellbeing support is emphasized through access to local Employee Assistance Programs, sports clubs and social events, employee discounts, and a widely used 30‑day annual “Workcation” option.
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Healthcare Strength — Healthcare coverage is presented as comprehensive, including medical insurance and, in many locations, dental, vision, and mental‑health benefits.
Genius Sports Insights
What We Do
Genius Sports is the layer between what happens on the field and how the world engages with it. Our solutions across the global sports ecosystem are underpinned by our next generation big data and artificial intelligence platform, GeniusIQ. By ingesting and computing multiple real-time data feeds, GeniusIQ powers a wide range of functions and applications across sports performance and officiation, fan engagement, advertising, and sports betting. Founded in 2001, Genius Sports is now one of the world’s largest sports technology companies, working with the likes of the NFL, NBA, EPL, FIBA, ESPN, Sky Sports, Flutter, DraftKings and 100s more. We're headquartered in New York and London, with offices in Los Angeles, Medellin, Tallinn, Sofia, Singapore, Lausanne, Manchester and Melbourne.
Why Work With Us
We are one team, being brave, driving change. Our company values help create a cohesive culture, where we think, feel and act like One Genius. We strive to create an environment where everyone feels a sense of belonging and the ability to make a difference, driving our vision to be everywhere in sports, redefining experiences through technology.
Gallery
Genius Sports Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
