Our Opportunity:
Chewy Ads is the retail media arm of Chewy, a leading online pet retailer. We provide advertisers with innovative and impactful opportunities to engage with millions of pet parents on and off the Chewy platform. Our mission is to deliver seamless, high-performance advertising solutions that help brands reach their target audiences in a meaningful and effective way.
The Ad Operations Associate will play a key role in supporting the day-to-day operations of the Chewy Ads team. This individual will be responsible for creative management, ensuring the timely and accurate execution of creative assets and asset management. The Ad Ops Associate will also be involved in various campaign-related tasks, including reporting, billing and other operational processes that ensure campaigns run smoothly and efficiently. This is an ideal role for someone who is detail-oriented, organized, and passionate about pets and digital advertising.
What You'll Do:
- Facilitate the approval process for all creative assets, ensuring they meet Chewy strict brand guidelines and compliance requirements before launch.
- Double-check the accuracy and format of creative assets to ensure they align with campaign objectives and are ready for deployment.
- Ensure that all submitted creative assets are correctly submitted, organized, and tracked across campaigns.
- Identify and resolve any operational issues that may arise during the campaign lifecycle.
- Coordinate with internal teams to ensure timely and accurate non-standard billing for all campaigns. Assist in tracking spend and confirming budget adherence.
- Assist Account Management with regular reports on campaign performance, ensuring they are delivered on time and with actionable insights.
- Communicate campaign results to relevant internal teams, ensuring alignment across departments.
- Work closely with Account Managers, Sales, and other cross-functional teams to ensure smooth campaign launches and successful outcomes.
- Assist the team in responding to customer requests related to campaign performance, asset delivery, and troubleshooting.
- Continuously assess operational processes and suggest improvements to increase efficiency and scalability.
What You'll Need:
- 1-2 years of experience in digital advertising, ad operations, or a related field.
- Familiarity with digital advertising platforms, campaign setup, and reporting tools.
- Experience with asset management and creative workflows is a plus.
- Strong organizational skills with the ability to manage multiple tasks and deadlines.
- Excellent attention to detail and commitment to quality control.
- Proficient in Microsoft Excel for reporting and data analysis.
- Knowledge of advertising technologies and platforms is a plus.
- Customer-first mindset with a focus on delivering excellent service to both internal teams and external clients.
- Strong communication skills, both verbal and written, to liaise with multiple stakeholders.
The base salary range for this role is $76,000 - $114,000.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
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What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
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