Your Opportunity
Chewy is looking for a Software Engineer II to join our Observability team and help improve the reliability, performance, and visibility of our platforms! In this role, you will work closely with application, infrastructure, and product teams to design, build, and operate scalable observability solutions that support both customer-facing and internal services.
This is a hands-on engineering role with a strong emphasis on coding, system design fundamentals, and operational awareness.
What You'll Do
- Design, develop, and operate observability solutions across metrics, logging, and distributed tracing.
- Build and support backend services at scale using Java and Node.js, contributing to observability frameworks and shared libraries.
- Collaborate with Staff Engineers, Principal Engineers, and Product Managers to improve the performance and reliability of frontend applications built with React, Next.js, and TypeScript.
- Implement and maintain telemetry pipelines using Open Telemetry Collector, Datadog, and Dynatrace, including custom metrics using StatsD and Prometheus.
- Operate and enhance log ingestion and process pipelines using Fluent Bit and Fluentd.
- Support CI/CD and release workflows using Jenkins and assist in operating applications running in Kubernetes-based environments.
- Use monitoring, logging, and tracing data to proactively identify issues, resolve incidents, and drive performance optimizations.
- Partner with Release Engineering, Automation, and Platform teams to identify operational requirements early in the application development lifecycle.
- Contribute to automation and self-service tooling across observability and DevOps platforms.
- Participate in the on-call rotation, providing Level 1-2 support and contributing to incident response and post-incident reviews.
What You'll Need
- Bachelor's degree with 3 years of experience, or master's degree with 2 years of experience.
- At least 2+ years of experience building and operating applications in a public cloud environment such as AWS (preferred) or GCP.
- Hands-on coding experience with Java and Node.js, along with scripting or infrastructure-as-code tools such as Terraform.
- Practical experience with observability concepts and tools, including metrics, logs, and distributed tracing.
- Familiarity with Kubernetes-based application environments and modern CI/CD pipelines.
- Experience working with or contributing to open-source software, including debugging, fixing, or submitting patches.
- Strong problem-solving skills, with the ability to organize work, troubleshoot effectively, and continuously learn.
Bonus (Nice to Have)
- Deep experience with Datadog, Dynatrace, Splunk, or similar observability platforms.
- Experience building reusable observability libraries or platform tooling.
- Prior to exposure to large-scale distributed systems or high-traffic environments.
The base salary range for this role is $115,000 - $190,000.00.
- The specific salary offered to a candidate may be influenced by a variety of factors including but not limited to the candidate's relevant experience, education, and work location. In addition, this position is eligible for 401k and a new hire and annual equity grant. C08+ positions may also be eligible for annual bonus.
We offer different types of insurance and benefits, such as medical/Rx, vision, dental, life, disability, hospital indemnity, critical illness, and accident. We offer parental leave, family services benefits, backup dependent care, flexible spending accounts, telemedicine, pet adoption reimbursement, employee assistance program, and many discounts including 10% off pet insurance and 20% off at Chewy.com.
Exempt salary team members have unlimited PTO, subject to manager approval. Team members will receive six paid holidays per year. Team members may be eligible for paid sick and family leave in compliance with applicable state and local regulations.
Chewy is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, ancestry, national origin, gender, citizenship, marital status, religion, age, disability, gender identity, results of genetic testing, veteran status, as well as any other legally-protected characteristic. If you have a disability under the Americans with Disabilities Act or similar law, and you need an accommodation during the application process or to perform these job requirements, or if you need a religious accommodation, please contact [email protected].
To access Chewy's California CPRA Job Applicant Privacy Policy, please click here.
What the Team is Saying
What We Do
Who We Are Chewy is where pet parents find everything they need for life with pets, from food to fun to pharmacy. We make pet care easier, more informed, and more joyful through fast, reliable delivery and award-winning 24/7 Customer Care, including access to pet health support when it’s needed. Founded in 2011, Chewy combines the convenience of online shopping with a high-touch, personalized experience built around the real moments of pet parenthood. Our Mission Chewy’s mission is to be the most trusted and convenient destination for pet parents and partners, everywhere. What We Do We support pet parents through the highs, lows, and everyday moments of the pet parenting journey with: • Pet food, treats, and daily essentials • Supplies for dogs, cats, fish, birds, reptiles, equine, and small pets • Pharmacy and veterinary services, including prescriptions and medications • Pet wellness and health products • Autoship for convenient recurring deliveries • Chewy+, our premium membership offering exclusive savings, faster delivery, and personalized pet care benefits • 24/7/365 customer support from knowledgeable, pet-loving experts What Makes Chewy Different Chewy is known for industry-leading service, deep personalization, and our customer-obsessed culture. We combine trust, convenience, and care, and pet parents come to us for: • Exceptional customer care • Human- and pet-centered product and experience design • Fast, dependable fulfillment across a nationwide operations network • A mission-driven culture built on empathy, trust, and passion for pets Our Culture Chewy’s culture is built for people who thrive on ownership, innovation, and impact. We value curiosity, creativity, and continuous improvement across all our teams. We empower Team Members—our Chewtopians—to learn, grow, and unleash their full potential in a collaborative, supportive, mission-driven environment. How We Work Chewy’s Operating Principles guide how we think, innovate, collaborate, and execute. These principles shape our character, decision-making, and approach to delivering results while connecting our people and culture in support of our mission. Where We Work Chewy headquarters: Plantation, FL, and Boston, MA Additional hubs: Bellevue, WA, and Minneapolis, MN
Why Work With Us
Why You Should Work at Chewy Chewy is a unique, fast-growing e-commerce and tech leader where builders, creators, and problem-solvers shape the future of pet care. Our teams drive innovation in a mission-driven culture that creates real impact for pets and the people who love them.
Gallery
Chewy Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
