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The Role
Leads complex technology projects and programs in Payments Technology by developing plans, managing resources, risks, timelines, governance, and stakeholder communications. Collaborates with software development, QA, and business teams throughout the software delivery lifecycle. Uses and validates enterprise-authorized AI capabilities for planning, risk synthesis, governance, and reporting while following data-sensitivity requirements. Supports Agile delivery, vendor management, and regulatory or audit-related technology initiatives.
Summary Generated by Built In
Join our dynamic team to innovate and drive technology advancements, contributing to significant business growth and client success.
As a Technical Program Manager in Payments Tech , you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.
Job responsibilities
As a Technical Program Manager in Payments Tech , you will help lead complex technology projects and programs that drive business goals and create value for clients, employees, and stakeholders. Applying a broad knowledge of technical principles, practices, and theories is essential to developing innovative solutions, along with leveraging analytical reasoning and adaptability skills to navigate through ambiguity and change. Your strong communication abilities will enable you to effectively collaborate with cross-functional teams and manage stakeholder relationships, ensuring alignment on project objectives and governance. By optimizing resources and managing risks, you will contribute to the successful delivery of high-impact projects that shape the future of the firm.
Job responsibilities
- Develop and execute comprehensive project plans, incorporating technical requirements, resource allocation, and timelines to ensure timely and successful delivery of technology projects and programs
- Uses enterprise-authorized AI capabilities within the work environment to accelerate project planning and risk synthesis (e.g., drafting plans, RAID, and status narratives), validating outputs and handling data according to sensitivity requirements.
- Identify and mitigate project risks, proactively addressing potential roadblocks and implementing risk management strategies to minimize impact on project or program outcomes
- Collaborate with cross-functional teams, including software development, quality assurance, and business stakeholders, to define project scope, objectives, and deliverables, ensuring alignment with business goals
- Monitor project progress, adjust plans and schedules as needed, and provide regular status updates to stakeholders to ensure transparency and effective communication throughout the project or program lifecycle
- Promotes reuse-first, AI-assisted practices for project governance artifacts and reporting, ensuring human review and alignment to delivery standards.
Required qualifications, capabilities, and skills
- 5+ years of experience or equivalent expertise in technical program management, leading complex technology projects and programs in a fast-paced environment
- Demonstrated experience using enterprise-authorized AI capabilities within the work environment to support technical program management workflows with strong validation habits and awareness of data sensitivity.
- Ability to review and validate AI-assisted plans, risks, and recommendations before use, escalating when uncertain and following data handling expectations.
- Demonstrated proficiency in applying analytical reasoning and problem-solving techniques to break down business, technical, or operational objectives into manageable tasks and activities
- Proven experience leading through the project lifecycle management, including influencing decision makers and adapting to changes as business needs evolve
- Strong technical fluency, with familiarity in current and relevant platforms, software tools, and technologies
- Proficient in stakeholder management, with a track record of establishing productive working relationships and driving mutually beneficial outcomes
- Practical experience of project delivery in an AGILE environment
- Experience within Payments Technology
Preferred qualifications, capabilities, and skills
- Experience in project managing multiple projects.
- Experienced in operating within the full software delivery lifecycle.
- Strong interpersonal skills to interact with senior executives, team members and peers; build relationships, and obtain required information from partners at all levels; assessing needs, understanding requirements and syndicate solutions
- Excellent oral and written communication skills
- Effective time management skills and ability to priorities work
- Vendor management experience
- Support regulatory and audit-related delivery where technology evidence, controls or remediation are required.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Skills Required
- 5+ years of experience or equivalent expertise in technical program management and leading complex technology projects and programs
- Experience using enterprise-authorized AI capabilities to support technical program management workflows
- Ability to review and validate AI-assisted plans, risks, and recommendations while following data-handling expectations
- Analytical reasoning and problem-solving skills
- Experience leading projects through the full project lifecycle, influencing decision makers, and adapting to change
- Technical fluency with current and relevant platforms, software tools, and technologies
- Stakeholder management experience
- Practical experience delivering projects in an Agile environment
- Experience within Payments Technology
- Experience managing multiple projects
- Experience operating within the full software delivery lifecycle
- Strong interpersonal and relationship-building skills with senior executives, team members, peers, and partners
- Excellent oral and written communication skills
- Effective time management and prioritization skills
- Vendor management experience
- Experience supporting regulatory and audit-related technology delivery, controls, or remediation
JPMorganChase Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about JPMorganChase and has not been reviewed or approved by JPMorganChase.
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Healthcare Strength — Health coverage is considered comprehensive, including medical, dental, and vision, alongside wellness and mental health resources. Some locations add onsite health centers and related wellbeing support.
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Retirement Support — Retirement offerings include a 401(k)-type savings plan and related financial benefits, with options such as employee stock purchase participation. Financial planning resources are also highlighted to support long-term savings.
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Parental & Family Support — Paid parental leave of 16 weeks for birth or adoption is available for all parents. Child care and back-up child care resources further reinforce family support.
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The Company
What We Do
JPMorgan Chase & Co. (NYSE: JPM) is a leading global financial services firm with assets of $3.7 trillion and operations worldwide. The firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing, and asset management. A component of the Dow Jones Industrial Average, JPMorgan Chase & Co. serves millions of consumers in the United States and many of the world’s most prominent corporate, institutional and government clients under its J.P. Morgan and Chase brands. Technology fuels every aspect of our company and is at the heart of everything we do. With over 50,000 technologists globally and an annual tech spend of $12 billion, we are dedicated to improving the design, analytics, development, coding, testing and application programming that goes into creating high quality software and new products. Learn more about technology at our firm, explore resources from our Distinguished Engineers, AI & ML researchers, and other experts; access the latest episode of our TechTrends podcast, and more at www.jpmorgan.com/technology. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com. ©2023 JPMorgan Chase & Co. All rights reserved. JPMorgan Chase is an Equal Opportunity Employer, including Disability/Veterans.
Why Work With Us
Our technologists work on a diverse range of solutions that include strategic technology initiatives, big data, mobile, electronic payments, machine learning, cybersecurity, enterprise cloud development, and other state-of-the-art technologies.
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