Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
As a Travel Consultant, you’ll join our highly skilled remote team, providing outstanding service to our corporate business clients. We’re most proud of our warm and inclusive culture, innovation in the travel tech space, internal promotions, and career advancement opportunities. Most of our Traveler Care leadership started in this role, and you can find us in almost every other department at Amex GBT.
What You’ll Do
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, in a variety of complexity, for mostly air and rail
- Use various Global Distribution Systems (GDSs), mostly Amadeus and Rail GDS. Training may be provided
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
- Cooperation with Meeting Planners with interest and pleasure in working with reservation systems and participant registration solutions
We look forward to sharing more detailed job functions and key performance indicators during the interview process.
What We’re Looking For
- Excellent written and verbal communication skills in German and English
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise in Amadeus (a plus is to have Sabre, Apollo, and/or Galileo too)
- IT affinity, experienced in MS Office, especially Excel knowledge is advantageous and is needed for daily work
- Attention to detail, Structured work and time management
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier using Effective communication and conflict resolution skills
- Manage workflow in a highly complex & fast changing environment
- Team spirit, especially in connection with the willingness to accept technical instructions from the project manager / senior project manager
This Travel Counselor will be accountable for both individual goals, as well as shared team goals, and will be responsible for providing customer service and accurate completion of both international, domestic travel arrangements, and special requests.
Hours of operation are Monday through Friday 8am – 5pm CET.
#AmexGBTJobs
Location
Poland
The #TeamGBT Experience
Work and life: Find your happy medium at Amex GBT.
Flexible benefits are tailored to each country and start the day you do. These include health and welfare insurance plans, retirement programs, parental leave, adoption assistance, and wellbeing resources to support you and your immediate family.
Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
We strive to champion Inclusion in every aspect of our business at Amex GBT. You can connect with colleagues through our global INclusion Groups, centered around common identities or initiatives, to discuss challenges, obstacles, achievements, and drive company awareness and action.
And much more!
All applicants will receive equal consideration for employment without regard to age, sex, gender (and characteristics related to sex and gender), pregnancy (and related medical conditions), race, color, citizenship, religion, disability, or any other class or characteristic protected by law.
Click Here for Additional Disclosures in Accordance with the LA County Fair Chance Ordinance.
Furthermore, we are committed to providing reasonable accommodation to qualified individuals with disabilities. Please let your recruiter know if you need an accommodation at any point during the hiring process. For details regarding how we protect your data, please consult the Amex GBT Recruitment Privacy Statement.
What if I don’t meet every requirement? If you’re passionate about our mission and believe you’d be a phenomenal addition to our team, don’t worry about “checking every box;" please apply anyway. You may be exactly the person we’re looking for!
Skills Required
- Excellent written and verbal communication skills in German and English
- At least 2+ years of corporate travel counselor experience
- 2+ years of native Amadeus GDS experience
- Booking and quotation of flights and trains following provider conditions and supplier strategy
- Creative logistics planning while respecting customer travel policy
- Handle incoming customer inquiries mainly by email with Salesforce, also Outlook/phone
- Very good knowledge of flight and train products; group booking knowledge preferred
- Interest/experience with reservation systems and participant registration solutions such as Meeting Central
- IT affinity and experience in MS Office, especially Excel (needed for daily work)
- Structured work and time management
- Team spirit and willingness to accept technical instructions from project/senior project manager
- Proactive customer service mindset and persuasive customer communication
- Ability to learn quickly and commit to continuous independent training
- Back-office experience
- Troubleshooting resourcefulness and problem solving skills
- Ability to network and collaborate with internal and external customers
- Effective communication and conflict resolution skills
- Strong organization and multitasking ability; manage workflow in complex, fast-changing environment
- Work hours Monday through Friday 8am - 5pm CET; location Poland
American Express Global Business Travel Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about American Express Global Business Travel and has not been reviewed or approved by American Express Global Business Travel.
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Healthcare Strength — Healthcare coverage is described as comprehensive, including medical, dental, vision, life, disability, and access to physician consultations in some cases. Emotional and mental-health resources are also highlighted, including counseling, crisis support, and webinars for employees and immediate families.
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Leave & Time Off Breadth — Time off and flexibility options are portrayed as broad, including PTO that combines vacation and sick time, with potential to purchase additional vacation in some locations. Flexible arrangements are described as available in parts of the organization, including remote work and options like part-time schedules, job sharing, and sabbaticals where supported.
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Retirement Support — Retirement support is positioned as available through locally competitive programs, including a U.S. 401(k) with employer matching after a service period. Ownership-related benefits are also present via an employee stock purchase plan offered in many countries.
American Express Global Business Travel Insights
What We Do
American Express Global Business (Amex GBT) is the world’s leading B2B travel platform, providing software and services to manage travel, expenses, meetings & events for companies of all sizes. Our solutions include: Egencia: the leading software as service travel platform for small and medium-sized enterprises (SMEs). Ovation: the solution synonymous with high-touch travel service. The Neo Technology Group: a technology-focused team that builds cloud-based travel solutions. Meetings & Events: providing solutions for a single meeting or an entire meetings portfolio. Global Business Consulting: customized services to help clients optimize their travel program.
Why Work With Us
Amex GBT is a place where colleagues find inspiration in travel as a force for good and – through their work – can make an impact on our industry. We’re here to help our colleagues achieve success. Ready to explore a career path? Start your journey with us - apply now!
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