Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Uniquely Yours.
As a member of the on-site services team, you provide technical support and operational excellence related to IT services.
How you will contribute
You will work with technology teams at global, regional and in-country levels to ensure that enterprise initiatives and supplier agreements are delivered to local markets cost effectively and with a high degree of customer satisfaction. To excel in this role, you will effectively oversee the vendors performing these services for Mondelēz and work closely with the wider IT team to ensure seamless alignment and provide overall leadership for IT field services in your area who support IT infrastructure setups, namely networks, hosting, end-user computing, printing, fixed and mobile voice services. You will also work with vendors to ensure resource needs being met across the country or business unit.
What you will bring
A desire to drive your future and accelerate your career. You will bring experience and knowledge in:
- Infrastructure technology, vendor relationship management and customer engagement experience and business acumen
- IT infrastructure
- Working effectively with internal and external teams, leading when necessary
- Supplier relationship and contract management
- Customer service and communicating effectively, verbally and in writing
More about this role
What you need to know about this position:
The Print SME / L2 Support role is responsible for supporting office printers and pull print software across the organization. You will work with internal teams and our external print services partner to troubleshoot issues, lead improvement projects, and help maintain a stable and efficient print environment. This role is well-suited for someone who enjoys hands-on problem-solving and working collaboratively across different teams.
What extra ingredients you will bring:
- 5+ years of experience supporting print infrastructure in a mid-to-large enterprise environment
- Experience working with Pull Print technologies and multifunction printers (MFPs)
- Familiarity with troubleshooting, configuration, and lifecycle management of print devices
- Comfortable using reporting tools (e.g., Excel, Power BI) to track metrics and identify trends
- Ability to lead or contribute to projects while managing multiple priorities
- Strong interpersonal skills for working with service desk, network, hosting, and external partners
- Experience working in cross-functional or distributed team setups
- Structured approach to problem-solving and root cause analysis
Job specific requirements:
- Experience with pull print software (e.g., Control Suite or equivalent) in an enterprise setting
- Basic data analysis skills to identify patterns and support operational decisions
- Familiarity with ITIL principles and IT service management practices
- Experience coordinating with third-party service providers or managed service partners
- Knowledge of print security basics and sustainability considerations (e.g., reducing paper usage)
- Experience in multi-site or global organizations is a plus
No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Technology Infrastructure
Technology & Digital
Skills Required
- 5+ years experience supporting print infrastructure in a mid-to-large enterprise environment
- Experience with pull print software (e.g., Control Suite or equivalent)
- Experience with multifunction printers (MFPs) including troubleshooting and lifecycle management
- Familiarity with troubleshooting, configuration, and lifecycle management of print devices
- Comfortable using reporting tools (Excel, Power BI) to track metrics and identify trends
- Basic data analysis skills to identify patterns and support operational decisions
- Familiarity with ITIL principles and IT service management practices
- Experience coordinating with third-party service providers or managed service partners
- Supplier relationship and contract management experience
- Strong interpersonal and customer service skills for working with service desk, network, hosting, and external partners
- Ability to lead or contribute to projects while managing multiple priorities
- Knowledge of print security basics and sustainability considerations
- Experience in multi-site or global organizations
Mondelēz International Compensation & Benefits Highlights
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Retirement Support — The 401(k) structure combines a 4.5% basic company contribution with up to an additional 4.5% match, with company contributions vesting after two years. This provides up to 9% in company contributions when at least 6% is contributed by the employee.
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Healthcare Strength — Multiple national medical carrier options are offered with in‑network preventive care at 100%, plus company‑paid basic life insurance and short‑term disability. Optional long‑term disability and supplemental life/AD&D expand protection choices.
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Parental & Family Support — A global parental‑leave standard supports birth, adoptive, and foster parents across the enterprise. Additional supports include adoption and surrogacy assistance, childcare discounts, and an Employee Assistance Program with counseling and well‑being tools.
Mondelēz International Insights
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
Gallery
Mondelēz International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time
