Job Title:
Specialist, Sales OperationsJob Description:
The Role:
This position is responsible to manage day to day customer service activities with Sales team. This role serves as the key interface to ensure that customer demands, orders, complaints and special handling activities are processed timely, accurately and efficiently.
In this role you will:
This position acts as the customer interface for demand/order management and complaints. The position supports the business by providing best services, meeting customer requests and customer satisfaction. The incumbent aligns with the direction and vision of each strategic business unit as well as providing customer-level custom service to be the leading and most responsive supplier to our customers.
Traits we believe make a strong candidate:
1. Excellent communication/presentation, organizational, analytical and interpersonal skills. Must be self-driven, independent, yet a strong team player.
2. Ability to recognize demand gaps and drive improvements holistically across cross functional teams.
3. Business partnership within Sales,CSRs and other functional teams that build professional relationships based on trust, respect, and delivery of results.
4. Drive and monitor demand FCST from customers and Sales in performance based on monthly/Quarterly.
5. Assist Sales team in solving/ negotiating operational difficulties and consolidating business model on customer demands & Orders.
Your success will be measured by:
1. High proficiency in MS Excel and SAP.
2. Good communication skill in English, both written and verbal.
3. Experience working in a global organization.
4. Be process-oriented and results-driven.
5. Should enjoy a challenging and fast paced environment.
6. Ability to work well on cross-functional teams. Must be a good team player with proven skills in collaboration.
7. Must be able to work on multiple projects in parallel as needed.
8. Must have the proven ability to effectively deal with ambiguity, identify gaps, and implement innovative solutions to increase operational efficiency.
9. Prior Supply Chain knowledge is a plus.
Skills Required
- High proficiency in MS Excel
- Experience with SAP
- Strong written and verbal English communication skills
- Experience working in a global organization
- Excellent communication, presentation, organizational, analytical and interpersonal skills
- Ability to manage multiple projects in parallel
- Process-oriented and results-driven mindset
- Ability to recognize demand gaps and drive cross-functional improvements
- Prior Supply Chain knowledge
Entegris Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Entegris and has not been reviewed or approved by Entegris.
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Fair & Transparent Compensation — Pay is considered competitive or slightly above industry standards in several roles, with some calling compensation very fair or great. Feedback suggests overtime opportunities in certain manufacturing roles further enhance earnings.
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Retirement Support — Retirement programs feature a strong company 401(k) match and additional savings vehicles that employees value. Feedback suggests these offerings meaningfully bolster total compensation.
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Leave & Time Off Breadth — Time-off policies are described as good, with PTO that can increase with tenure and unlimited PTO available in some roles. Paid parental leave and holidays add to the overall breadth.
Entegris Insights
What We Do
Artificial intelligence, augmented reality, Internet of Things – these are not just trends, they are drivers changing the way people live across the globe. With these new drivers and the increasing speed of innovation, there comes an expectation for higher-quality, higher-performing technologies at a faster pace. Every day, and for more than 50 years, Entegris’ singular mission has been to help customers utilize our advanced science-based solutions to support demand drivers; to innovate faster and more efficiently; and ultimately to transform the world. Through the power of our solutions and technology expertise, Entegris provides customers with innovative, science-based solutions to their toughest technology challenges. Headquartered in Billerica, Massachusetts, Entegris employs approximately 5,800 people worldwide, with roughly half employed in Asia-Pacific or Europe. With research and development, customer service, analytical labs, and manufacturing in Asia-Pacific, North America and Europe, Entegris supports customers around the globe as they take technology to the next level.
