About Us:
We love going to work and think you should too. Our team is dedicated to trust, customer obsession, agility, and striving to be better everyday. These values serve as the foundation of our culture, guiding our actions and driving us towards excellence. We foster a culture of performance and recognition, allowing us to transform growth as we enable our employees to do the best work of their careers.
This position is located in London, England. Our office is situated in a core location near Waterloo and Blackfriars on the Southbank. Across the globe, our Centers of Energy serve as hubs where we accelerate productivity and collaboration, inspire creativity, and cultivate a culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
To learn more about life at LogicMonitor, check out our Careers Page.
What You'll Do:
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise.
Our customers love LogicMonitor's ability to bring cloud and traditional IT together into one view, as seen in minimal churn rates, expansion business, and exciting new customer references. In fact, LogicMonitor has received the highest Net Promoter Score of any IT Infrastructure Management provider. LogicMonitor also boasts high employee satisfaction. We have been certified as a Great Place To Work®, and named one of BuiltIn's Best Places to Work for the seventh year in a row!
The mission of the Specialist Sales Engineer (SSE) at LogicMonitor is to support the technical evaluation of LogicMonitor by proving out value in the extended LM platform to our prospects in the pre-sales process. The SSE also is also looked at as a technical product expert within the AI and APM portions of the platform. Specialist Sales Engineers have the critical function to learn new technologies on the fly, as well as demonstrating those technologies to customers.
Here's a closer look at this key role:
- Work as a team with the CSM, AE and SE during the sales process.
- Lead Edwin AI discovery, demos, and proof-of-value engagements, aligning Edwin capabilities to customer business and operational challenges.
- Optimize Edwin evaluations by proactively configuring use cases, workflows, prompts, dashboards, and demonstrations that showcase customer value.
- Deliver ongoing Edwin AI training and enablement for Sales, SEs, and customer-facing teams.
- Serve as the primary technical advisor for Edwin prospects, providing product guidance, best practices, and technical support throughout the evaluation process.
- Document customer meetings, technical requirements, use cases, and evaluation outcomes in Salesforce.
- Translate customer operational challenges into Edwin AI solutions, clearly articulating business value, technical capabilities, and expected outcomes.
- Drive customer success during evaluations by identifying and resolving technical obstacles, ensuring a positive experience through all stages of the sales cycle.
- Bachelor's Degree in Computer Science or technical degree preferred
- 5+ years experience in SysAdmin, Site Reliability or Sales Engineering role
- Able to articulate technology and product positioning to both business and technical users
- Able to establish and maintain strong relationships throughout the sales cycle
- Experience in Linux and or Windows/Network administration and operations including the following technologies desired:
- Virtualization (VMWare, Hyper-V, Xen Server, etc…)
- Storage (Netapp, EMC, HPLeftHand, Dell Equallogic, etc…)
- LoadBalancers (f5 bigIP, Netscaller, Barracuda, etc…)
- WMI, PerfMon, JDBC, SNMP, SMTP, JMX
- Webservers (IIS, Apache, Tomcat, etc…)
- Active Directory
- Database (SQL, MySQL, Postgress, etc…)
- Scripting (groovy, powershell, ruby, etc...)
- Experience with support team methodologies/practices desired.
- Experience with correlation engines desired.
- Experience using AI tools to enhance productivity, innovation, or problem-solving.
Click here to read our International Applicant Privacy Notice.
LogicMonitor is an Equal Opportunity Employer
At LogicMonitor, we believe that innovation thrives when every voice is heard and each individual is empowered to bring their unique perspective. We’re committed to creating a workplace where diversity is celebrated, and all employees feel inspired and supported to contribute their best.
For us, equal opportunity means fostering a truly inclusive culture where everyone has the chance to grow and succeed. We don’t just open doors; we invite you to step through and be part of something bigger. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
#LI-LT1 #LI-REMOTE #LI-Hybrid #BI-Hybrid
Our goal is to ensure an accessible and inclusive experience for every candidate.
If you need a reasonable accommodation during the application or interview process under applicable local law, please submit a request via this Accommodation Request Form.
Know your rights: workplace discrimination is illegal. Please click here to review LogicMonitor’s U.S. Pay Transparency Nondiscrimination Provision.
Skills Required
- Bachelor's Degree in Computer Science or technical degree
- 5+ years experience in SysAdmin, Site Reliability or Sales Engineering role
- Ability to articulate technology and product positioning to business and technical users
- Ability to establish and maintain strong relationships throughout the sales cycle
- Experience in Linux and/or Windows network administration and operations
- Experience with virtualization technologies (VMware, Hyper-V, Xen Server)
- Experience with storage technologies (NetApp, EMC, HP LeftHand, Dell EqualLogic)
- Experience with load balancers (F5 BigIP, Netscaler, Barracuda)
- Familiarity with monitoring/protocol technologies: WMI, PerfMon, JDBC, SNMP, SMTP, JMX
- Experience with webservers (IIS, Apache, Tomcat)
- Experience with Active Directory
- Database experience (SQL, MySQL, PostgreSQL)
- Scripting experience (Groovy, PowerShell, Ruby)
- Experience with support team methodologies/practices
- Experience with correlation engines
- Experience using AI tools to enhance productivity, innovation, or problem-solving
What the Team is Saying
LogicMonitor Compensation & Benefits Highlights
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Healthcare Strength — The package includes multiple medical, dental, and vision options with HSA/FSA support, mental‑health resources (Calm, EAP), and specialty coverage such as infertility and transgender‑inclusive care. This breadth signals strong core health protection alongside modern specialty coverage.
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Parental & Family Support — Access to Maven for fertility, family planning, parenting/pediatrics, and menopause plus adoption assistance and generous parental leave underscore robust family‑building support. This mix covers both leave and ongoing guidance across life stages.
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Leave & Time Off Breadth — U.S. employees are offered unlimited vacation alongside a separate sick/personal day bank and quarterly paid volunteer time. This structure emphasizes flexibility while preserving dedicated time for health and community involvement.
LogicMonitor Insights
What We Do
LogicMonitor® is the AI-first hybrid observability platform powering the next generation of digital infrastructure. LogicMonitor delivers complete visibility and actionable intelligence across on-premises, cloud, and edge environments. By anticipating issues before they strike, optimizing resources in real time, and enabling faster, smarter decisions, LogicMonitor helps IT and business leaders protect margins, accelerate innovation, and deliver exceptional digital experiences without compromise. For more information, visit www.logicmonitor.com and our blog, or follow us on LinkedIn, X, Facebook, and YouTube.
Why Work With Us
We love going to work and think you should too. We are customer-obsessed, work as one agile team, and strive to be better every day while building trust. These are our core values. So it's no surprise that we work hard and genuinely have fun working with each other as we expand our global presence and achieve record-breaking success.
Gallery
LogicMonitor Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
We call our offices Centers of Energy, because they’re where we accelerate work, spark creativity, and ignite our culture of connection and celebration. Our teams coordinate their time in Centers of Energy to reflect how they work best.
