The Role
The Quality Assurance Specialist ensures high-quality compliance case reviews, evaluates agent performance, and provides feedback for improvement in Compliance Ops functions.
Summary Generated by Built In
Who We Are About the Team About the Opportunity Requirements: What We Look For In You Key Responsibilities: What You’ll be Doing
At OKX, we believe that the future will be reshaped by crypto, and ultimately contribute to every individual's freedom. OKX is a leading crypto exchange, and the developer of OKX Wallet, giving millions access to crypto trading and decentralized crypto applications (dApps). OKX is also a trusted brand by hundreds of large institutions seeking access to crypto markets. We are safe and reliable, backed by our Proof of Reserves. Across our multiple offices globally, we are united by our core principles: We Before Me, Do the Right Thing, and Get Things Done. These shared values drive our culture, shape our processes, and foster a friendly, rewarding, and diverse environment for every OK-er.
OKX is part of OKG, a group that brings the value of Blockchain to users around the world, through our leading products OKX, OKX Wallet, OKLink and more.
This team is part of Compliance Operations within the Audit, Risk & Compliance (ARC) Center. The LDQA team focuses on continuous training, skill development, quality assurance, and providing targeted support to Compliance Operations teams to ensure the effective execution of Compliance programs. By integrating assurance, reinforcement, and training, the team strengthens operational resilience, enhances quality oversight, and supports overall business continuity.
The LDQA Specialist plays a vital role in driving performance excellence and ensuring regulatory compliance within Compliance Operations. Depending on the team to which the specialist is assigned, this role offers a unique opportunity to design and deliver impactful training, uphold quality standards, and support operational reinforcement and continuous improvement initiatives across all Compliance Operations teams. By integrating assurance, operational support, and training, the LDQA Specialist helps strengthen team resilience, enhance oversight, and promote sustained business continuity.
- Minimum 2-5 years of experience in a compliance-related role (experience in the FinTech / Crypto / Financial Institutions industry will be an added advantage).
- Prior experience in Quality Assurance, Compliance Testing, or Internal Audit is highly desirable.
- Exposure to training, coaching, or knowledge-sharing in a compliance environment is a plus, though not mandatory.
- CAMS or ICA certification is a plus.
- In-depth knowledge of regulatory requirements and compliance standards (e.g., AML, CDD, Sanctions, etc.).
- Strong analytical skills with the capacity to assess complex data, identify risks, and provide actionable insights for continuous improvement.
- Excellent verbal and written communication skills, with the ability to convey complex information clearly and effectively.
- Highly organized, detail-oriented, and able to manage multiple priorities simultaneously.
- Comfortable working both independently and collaboratively in a team setting.
- Motivated and resilient in fast-paced, dynamic environments with shifting priorities.
- Able to work fully on-site.
- Training Design and Delivery
- Develop and deliver comprehensive compliance training programs to ensure all Compliance Operations agents have the knowledge and skills to perform their BAU duties and meet regulatory standards (e.g., AML, CDD, Sanctions).
- Conduct regular training needs assessments across Compliance Operations teams to identify skill gaps or emerging compliance risks and design tailored training solutions.
- Create, update, and maintain training materials — including presentations, manuals, e-learning modules, and other resources — to ensure alignment with current compliance requirements and best practices.
- Contribute to the development and rollout of new training programs, initiatives, and projects aimed at enhancing compliance knowledge, performance, and adherence to regulatory requirements.
- Deliver onboarding, refresher, and ongoing training sessions to reinforce key compliance principles and operational standards.
- Conduct coaching sessions for Compliance Operations agents to improve performance and strengthen understanding of compliance expectations.
- Evaluate the effectiveness of training sessions by gathering participant feedback, monitoring performance, and assessing compliance-related outcomes.
- Quality Assurance and Thematic Review
- Conduct Quality Assurance (QA) reviews as needed to assess agent performance, identify improvement opportunities, and provide targeted feedback and coaching.
- Lead, plan, and conduct thematic reviews to identifying quality gaps, compliance risks, and improvement opportunities.
- Perform root cause analysis by reviewing quality monitoring data to identify trends and areas for improvement, and provide recommendations for training and process enhancements.
- Track, monitor, and validate remediation actions agreed upon by Compliance Ops teams following QA or thematic reviews.
- Develop and maintain quality documentation, including QA scorecards, departmental SOPs, and other quality-related materials.
- Collaboration and Operational Support
- Collaborate with Compliance Operations stakeholders to align training initiatives with compliance objectives, ensuring consistency and relevance in all content and delivery.
- Provide support to Compliance Operations teams during workload spikes or resource shortages to help maintain business continuity and operational stability.
- Continuous Improvement and Regulatory Awareness
- Stay informed of changes in regulatory requirements, industry trends, and best practices to ensure training programs and QA initiatives remain current and compliant with evolving standards.
- Provide expert input on process improvements, SOP updates, and risk mitigation strategies.
- Support the design and implementation of new QA or training initiatives that enhance compliance knowledge, operational performance, and adherence to regulatory requirements.
- Competitive remuneration package (Basic Salary + Performance Bonus).
- Meal Allowance up to RM 500/month
- Monthly Team Building
- RM 3,500 Benefits per annum (Training, Wellness & Flexi-benefits)
- Convenient workplace (5 minutes walk from MRT TRX).
- Excellent prospects for growth and promotion - we provide you with assistance, opportunities for skill development, mentoring, and training programmes to help you succeed.
- Employee engagement, recognition and appreciation program.
- Multinational working environment - Advance your career by interacting with individuals from various backgrounds, cultures, and nations.
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Top Skills
Aml
Cdd
Compliance
Data Analysis
Quality Assurance
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The Company
What We Do
Founded in 2017, OKX is one of the world’s leading cryptocurrency spot and derivatives exchanges. OKX innovatively adopted blockchain technology to reshape the financial ecosystem by offering some of the most diverse and sophisticated products, solutions, and trading tools on the market. Trusted by more than 20 million users in over 180 regions globally, OKX strives to provide an engaging platform that empowers every individual to explore the world of crypto.
In addition to its world-class DeFi exchange, OKX serves its users with OKX Insights, a research arm that is at the cutting edge of the latest trends in the cryptocurrency industry. With its extensive range of crypto products and services, and unwavering commitment to innovation, OKX’s vision is a world of financial access backed by blockchain and the power of decentralized finance.
