Jobs at OKX

Review customer onboarding cases under KYB, AML, and CDD policies; validate documents, request CDD/EDD evidence, investigate sanctions, PEP, and adverse media alerts, and escalate risks appropriately. The role also involves maintaining service levels, supporting CDD process enhancements, communicating with customers and internal teams, and managing occasional projects.

The VIP Relationship Manager will manage high-value client portfolios, drive business growth, perform market intelligence, and maintain strong client relationships across multiple regions.

Own and improve core Web3 wallet backend modules, including address management, asset synchronization, transaction construction, signing, broadcasting, confirmations, gas, nonce management, and state tracking. Integrate new blockchains and asset standards, ensure high-concurrency production stability, troubleshoot incidents, drive cross-team delivery, improve engineering quality, and use AI coding tools responsibly.

Develops affiliate, KOL, VIP trader, influencer, and crypto community partnerships across Hungary, Czechia, and Slovakia. Responsibilities include recruiting affiliates, increasing user acquisition and trading volume, managing partner relationships, expanding cooperation, analyzing competitors and market trends, and collaborating with product teams. The role requires crypto and financial-market expertise, strong negotiation and communication skills, and fluency in English plus Hungarian or a Balkan language.

Owns OKX’s global customer complaints program within Compliance. Oversees regulatory responses, complaints governance, quality assurance, second-line oversight, trend analysis, root-cause remediation, executive reporting, and regulatory alignment across jurisdictions. Coordinates with Legal, Compliance, Product, Operations, Risk, and Customer Support teams to address escalated complaints, monitor customer outcomes, strengthen controls, and track remediation through closure.

Owns the end-to-end design of Web3 wallet experiences, including transaction workflows, data displays, and feature interactions. The role develops research-informed concepts, wireframes, user flows, journey maps, high-fidelity mockups, prototypes, and evaluative research. It partners with Product, Engineering, UX Research, UX Writing, Brand, and leadership teams globally while advocating for users, facilitating design reviews, and using qualitative and quantitative data to improve DeFi products.

Lead end-to-end product design for Web3 and DeFi growth products, from research and strategy through implementation. Create user flows, information architecture, wireframes, visual designs, interactions, and prototypes that improve conversion and engagement. Collaborate with product, engineering, marketing, UX writing, brand, and global design teams while conducting design reviews, workshops, usability testing, and A/B testing.

Lead product design for socially driven, interaction-heavy crypto features. Partner with product managers, researchers, engineers, UX writers, brand teams, and leadership to define problems and deliver user-centered solutions from concept through execution. Create wireframes, user flows, journey maps, high-fidelity mockups, prototypes, and research outputs. Shape design vision, facilitate reviews and workshops, advocate for design decisions, and improve user engagement and visual quality across global customer-facing experiences.

Build and manage strategic partnerships with brokerages, financial platforms, influencers, investor communities, and ecosystem partners across global markets. Own partnership development from market mapping and negotiation through launch and performance optimization. Design revenue-sharing and incentive models, identify expansion opportunities, monitor competitive trends, and collaborate with product, marketing, operations, compliance, and regional teams to drive user acquisition, trading activity, AUM, revenue, and retention.

Lead global fiat payment channel expansion and manage payment gateways, settlement partners, banks, and local PSPs. Build and optimize crypto on/off-ramp systems, negotiate and integrate vendors, and oversee onboarding through launch. Monitor payment regulations, trends, and risks while partnering with Product, Risk, Compliance, Legal, and Finance. Analyze performance to improve conversion, cost efficiency, stability, compliance, and user experience.

Lead the design and delivery of OKX’s U.S. derivatives trading technology stack. Responsibilities include defining architecture, selecting clearing FCMs and technology vendors, making build-versus-buy decisions, integrating OMS, risk, margin, funding, KYC, and market-access systems, and managing exchange certification and production readiness. The role also owns monitoring, incident response, disaster recovery, vendor diligence, SLAs, reconciliation, risk controls, and recruitment of the U.S. trading-technology team.

Lead global fiat payment channel expansion and management, including gateways, banks, settlement partners, and regional PSPs. Own vendor onboarding from requirements through integration, testing, and launch. Drive partner negotiations and technical integrations while ensuring payment stability, security, regulatory compliance, and operational efficiency. Collaborate with Product, Risk, Compliance, Legal, and Finance teams, monitor global payment regulations, and analyze performance data to improve conversion, costs, and user experience.

Support OKX Turkiye’s local compliance program across AML/CFT, KYC/EDD, suspicious transaction reporting, regulatory requests, marketing and product compliance, customer protection, control monitoring, regulatory mapping, and remediation. Partner with Product, Legal, Marketing, Risk, Operations, and Global Compliance teams to interpret MASAK and SPK requirements, maintain documentation and reports, identify control gaps, and improve compliance workflows and systems.

Supports AML, transaction monitoring, financial crime investigations, KYC/KYB, sanctions and PEP screening, suspicious transaction reporting, regulatory audits, licensing requirements, documentation, and compliance controls under Turkish regulations. The role collaborates with cross-functional teams and monitors regulatory databases and reporting systems in a crypto and fintech environment.

Design, build, and operate high-scale, highly available payment APIs and distributed services using Java and Spring Boot. Integrate global payment channels, safeguard user assets through consistency, idempotency, reconciliation, and recovery mechanisms, and resolve complex distributed-systems issues. Collaborate across product, design, and partner teams, contribute to technical standards through design and code reviews, mentor engineers, and own systems from design through production.

Design, build, test, and maintain mobile growth features and supporting systems, including onboarding, referrals, acquisition journeys, notifications, and experimentation frameworks. Own projects from problem definition through launch, measurement, and iteration. Collaborate with product, business, data, and regional teams, instrument user journeys, analyze growth metrics, improve performance, participate in technical decisions, and maintain high-quality code. Senior hires independently lead projects, guide technical decisions, and mentor engineers.

Build and maintain AIOps platform core infrastructure (monitoring, alerting, FinOps). Maintain internal R&D tooling (GitLab, Nexus, Sonar). Manage multi‑cloud monitoring data collection, alert governance, and cost visualization. Support cloud security operations including alert management and compliance auditing.

Own large-scale Kubernetes cluster lifecycle and multi-cloud (Alibaba Cloud & AWS) operations. Lead cloud-native architecture, stability, security hardening, automation (Shell/Python), CI/CD and IaC integration, incident response, monitoring, and team enablement for high-availability production environments.

Manage risk monitoring and control products for crypto spot and derivatives trading, including mark pricing, liquidation systems, and insurance funds. Define product strategy, optimize risk rules, monitor post-launch performance, reduce abnormal-event losses, coordinate cross-functional delivery, analyze user and market data, and mentor junior product managers.

Advise hiring managers for Compliance Operations and Global Business Services roles across the APAC talent market. Develop sourcing and attraction strategies, manage end-to-end recruitment, promote the employer brand, map talent markets, assess hiring metrics, and improve candidate pipeline quality and experience. The role requires collaboration with global stakeholders, including Mandarin-speaking teams, in a multicultural and matrixed environment.