Jobs at OKX

Conduct daily electronic communications surveillance across email, chat, text, and messaging platforms. Triage alerts, identify compliance and conduct risks, document audit-ready case records, gather evidence, draft findings, and escalate complex issues. Use AI-assisted tools, prompt engineering, and automated workflows to improve alert review and model accuracy. The role also supports process enhancement and develops expertise in crypto regulations, market conduct, and emerging compliance technologies.

Investigate potential market abuse, including wash trading, spoofing, layering, insider trading, and price manipulation. Review surveillance alerts, analyze trading data and market research, document evidence-based conclusions, and maintain audit-ready records. Collaborate with Product, Engineering, Legal, Risk, and Compliance teams to improve surveillance processes. Support special projects and priority investigations in a fast-paced global digital-asset environment.

Lead end-to-end product design for VIP, fiat and crypto deposit and withdrawal, and Earn experiences. Use research, data, and customer feedback to create intuitive mobile-first journeys, scalable UI patterns, and reusable design-system components. Partner with product, engineering, research, strategy, and visual design teams across global markets, influence product strategy, facilitate alignment, and maintain high UX quality from concept through implementation.

Leads global customer support operations by coaching offshore teams, managing escalations, improving KYC/AML and card-support workflows, and partnering with Compliance, Operations, Legal, Product, and Marketing. Develops SOPs and training materials, monitors CS metrics, resolves customer journey pain points, and ensures regulatory-sensitive cases are handled accurately. May help establish a local customer support function.

Leads customer support operations for OKX US, coaching offshore teams and improving regulatory-sensitive case handling, KYC/AML workflows, escalations, card support, SOPs, training, and customer experience. Partners with Compliance, Legal, Operations, Product, and Marketing; monitors support KPIs and resolves operational pain points. May help establish a local customer support function.

Perform month-end close, journal entries, reconciliations, accruals, intercompany accounting, accounts payable, expense management, tax compliance, invoicing, audit support, and financial controls. Maintain accurate documentation in NetSuite and FloQast while supporting Brazilian GAAP, COSIF, BCB regulatory readiness, and tax reform requirements. Collaborate with international teams and external accounting providers.

Design, build, and scale backend services for DEX trading, including quote aggregation, order management, transaction orchestration, execution tracking, and reconciliation. Integrate with blockchain protocols, liquidity sources, RPC providers, and indexing services. Improve reliability under high concurrency through resilient state models, rate limiting, caching, asynchronous processing, monitoring, and graceful degradation. Own features from technical design through deployment and ongoing production operation.

Respond to inquiries from international legal authorities, law firms, and third parties. Coordinate with compliance, risk, customer service, and other internal teams to resolve matters professionally and within required timeframes. Maintain knowledge of company products, manage stakeholder relationships, escalate unresolved issues, support Legal Response improvements, and participate in projects. The role requires Chinese literacy and rotational shifts supporting 24/7 operations.

Lead global Web3 ecosystem growth across X Layer and OKX Wallet. Research blockchain opportunities, develop partnerships, plan and execute campaigns, analyze on-chain and product data, and optimize user acquisition, conversion, retention, and sustained ecosystem usage. Collaborate with product, engineering, design, marketing, data, and regional teams across markets.

Lead OKX’s global corporate investigations function, setting strategy, standards, intake, and case prioritization. Direct complex fraud, misconduct, and abuse investigations, including interviews, digital forensics, financial tracing, and prosecutorial case development. Manage investigative teams, law-enforcement relationships, and referrals across global jurisdictions. Partner with Legal, Compliance, Risk, Finance, HR, and executives; oversee civil or criminal resolutions, recovery efforts, control improvements, and leadership reporting.

Provides global employment-law counsel to HR, finance, compliance, recruiting, and business leaders. Manages employment litigation, arbitration, internal investigations, immigration, employee relations, compensation, benefits, payroll, performance management, and employment agreements. Supervises outside counsel, advises senior regional leadership, and develops structured employment legal processes across US and international operations.

Lead performance advertising creative strategy and asset production across Meta, Google, and TikTok. Develop data-driven creative concepts and messaging for finance and crypto products, optimize assets based on campaign performance, manage external agencies and influencers, monitor competitor trends, and coordinate with media buying, design, and product teams. The role requires strong English and Mandarin communication, creative storytelling, vendor management, and familiarity with crypto or fintech advertising.

Leads performance advertising creative strategy and asset production across Meta, Google, and TikTok. Uses campaign data to optimize creative performance, translates finance and crypto products into compelling messaging, manages external vendors, monitors competitor trends, and collaborates with media buying, design, and product teams. Requires strong performance advertising expertise, finance and crypto knowledge, vendor management, creative storytelling, data-driven decision-making, and bilingual English-Mandarin communication. AI-generated content and video editing experience are preferred.

Develops and optimizes affiliate campaigns, expands local influencer and affiliate networks across Southeast Asia, identifies new acquisition partners, improves conversion strategies, and analyzes user behavior and business trends. The role requires cryptocurrency affiliate marketing or business development experience, affiliate network creation expertise, and proficiency with analytics, reporting, acquisition KPIs, and data-driven segmentation.

Build and maintain native iOS features for compliance-focused onboarding, identity verification, risk control, and regulatory systems. Integrate APIs, SDKs, hardware capabilities, biometrics, and security features while ensuring performance, modularity, testing, and maintainability. Collaborate cross-functionally, participate in code reviews, diagnose production issues, and use modern development tools and AI coding assistants to accelerate delivery.

Lead growth and product strategy for OKX’s TradingView trading experience. Identify customer segments, validate acquisition and conversion hypotheses, improve trading activation and retention, and manage partnerships and integrations. Translate research and experiments into roadmaps, PRDs, technical requirements, and launches. Own metrics including new traders, first-trade conversion, active traders, retention, trading volume, and revenue while balancing acquisition, incentive, and delivery costs.

Own growth strategy and product outcomes for OKX’s TradingView ecosystem. Identify customer segments, validate acquisition and retention hypotheses through research and experiments, define product roadmaps, and deliver TradingView integrations with engineering and partners. Manage trading conversion, active traders, retention, volume, revenue, and investment efficiency while supporting go-to-market partnerships and continuously refining priorities based on evidence.

Lead OKX’s compliance program across European and UK entities, managing Country Heads of Compliance and MLROs. Set regional strategy, strengthen controls and workflows, oversee investigations, and engage with regulators, Boards, Legal, Product, Operations, and Risk. Build scalable, data-driven compliance frameworks using automation and AI-enabled tools while ensuring adherence to EU and UK regulations. Serve as the escalation point for complex compliance matters and develop senior compliance leaders across multiple jurisdictions.

Leads OKX’s global marketing compliance function, building policies, controls, review and approval processes, monitoring programs, and regulatory change management for advertising, promotions, social media, influencers, affiliates, and product launches across CeFi and DeFi. Partners with Marketing, Product, Legal, Risk, and Compliance teams; manages incidents, supports audits, delivers training, and scales the compliance team and framework.

Design, build, and operate high-scale distributed payment services using Java and Spring Boot. Integrate global payment channels, ensure transaction correctness through consistency, idempotency, reconciliation, and recovery, and resolve complex distributed-systems challenges. Lead technical design and code reviews, collaborate across product and partner teams, mentor engineers, and maintain production systems handling user assets in a regulated, high-stakes environment.