Specialist, Production Services Application Support Analyst
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.
We’re seeking a future team member for the role of Specialist, Production Services Application Support Analyst to join our Reconciliations Engineering team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
• Triage, track, and resolve Incidents and Service Requests for Reconciliation applications in a Run-The-Bank (RTB) production environment.
• Follow ITIL Incident, Problem, Request, and Change Management processes to support stable and controlled production operations.
• Monitor production environments proactively, respond to alerts, and restore business-as-usual (BAU) service as quickly as possible.
• Perform root cause analysis (RCA) for recurring or critical issues and support problem management actions to improve platform stability.
• Maintain and enhance monitoring, alerting, and operational automation to strengthen resilience and reduce manual effort.
• Support RTB IPA automation workflows in Logan/1Desk and contribute to operational efficiency improvements.
• Participate in change, release, and deployment activities, including daily, weekly, and weekend implementations as required.
• Support scheduled weekend maintenance windows as part of release and production support responsibilities.
• Participate in Disaster Recovery (DR) and failover testing to help ensure resiliency and continuity of Reconciliation platforms.
• Collaborate with application, infrastructure, middleware, and service desk teams to maintain reliable end-to-end production services.
• Provide clear and timely incident communications, stakeholder updates, and support coordination during production events.
• Drive continuous improvement in monitoring, automation, support processes, and operational governance.
To be successful in this role, we’re seeking the following:
• 3–6 years of experience in Production Support, Application Support, or Production Services engineering roles.
• Strong hands-on experience with Unix/Linux and Windows operating systems.
• Strong database knowledge with Oracle PL/SQL, SQL Server, and strong SQL skills.
• Working knowledge of shell scripting, Java, and C.
• Experience supporting environments with Java VMs, Linux VMs, and Windows VMs.
• Hands-on experience with ITIL processes, especially Incident, Problem, Request, and Change Management.
• Strong problem-solving skills with a focus on stability, prevention, and root cause analysis.
• Strong communication skills for incident handling, stakeholder updates, and cross-team coordination.
• High degree of ownership, accountability, and ability to operate effectively in a fast-paced production environment.
• Bachelor’s degree in computer science, engineering, or a related discipline, or equivalent combination of education and experience preferred.
Preferred qualifications / good to have:
• Experience with Informatica and NDM.
• Familiarity with Kafka and MQ.
• Exposure to IPA tools, NAS, and GSLB configuration.
• Experience with monitoring and observability tools such as Moog, AppDynamics, CloudProber, Prometheus, and Splunk.
• Knowledge of Reconciliation business processes and associated operational workflows.
• Prior exposure to HelpDesk or Service Level Management practices.
At BNY, our culture speaks for itself, check out the latest BNY news at:
BNY Newsroom
BNY LinkedIn
Here’s a few of our recent awards:
• America’s Most Innovative Companies, Fortune, 2025
• World’s Most Admired Companies, Fortune, 2025
• “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
About UsAt BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- 3-6 years experience in Production Support or Application Support
- Hands-on experience with Unix/Linux and Windows operating systems
- Strong database knowledge with Oracle PL/SQL, SQL Server, and strong SQL skills
- Working knowledge of shell scripting, Java, and C
- Experience supporting environments with Java VMs, Linux VMs, and Windows VMs
- Hands-on experience with ITIL Incident, Problem, Request, and Change Management
- Strong problem-solving skills with focus on RCA and stability
- Strong communication skills for incident handling and stakeholder updates
- High degree of ownership and accountability in fast-paced production environments
- Bachelor's degree in computer science, engineering, or related discipline (or equivalent)
- Experience with Informatica and NDM
- Familiarity with Kafka and MQ
- Exposure to IPA tools, NAS, and GSLB configuration
- Experience with monitoring and observability tools (Moog, AppDynamics, CloudProber, Prometheus, Splunk)
- Knowledge of Reconciliation business processes and operational workflows
- Prior exposure to HelpDesk or Service Level Management practices
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
