We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Engineering team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
Must be high-energy, detail-oriented, proactive, and able to learn and take on challenging opportunities
Willingness to work in shifts and weekend/holidays
Application Support, support maintenance changes (Infrastructure patching and upgrades), application releases / deployments and enterprise events ( Disaster Recovery drills , Data Center rotations ).
Proactively monitor applications health, alerts/incidents from all systems and software changes that affect applications/business users and take appropriate action.
Provide quick support for escalated incident tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.
Coordinate with various teams and raise support ticket for all issues, analyze root cause and assist in efficient resolution of all production processes.
Produce Ad hoc Reports for business users from database and periodic updates on the transaction volume statistics to senior management.
Support Infrastructure and Interfacing applications changes.
Provide on-call support on rotational basis.
To be successful in this role, we’re seeking the following:
- Bachelor's or higher degree in computer science/ engineering or a related discipline, or equivalent work experience required
- 5 to 8 years of working/hands-on experience in distributed application support.
Knowledge in Databases & Query Language - Should have hands-on working experience SQL/ Oracle / DB2 / MSSQL
Working knowledge in Unix/Linux/Windows environment - Should have knowledge Unix/Windows Commands
Should have good hands-on experience in Monitoring & Debug Tools like AppDynamics/ Splunk / Grafana / Moog soft or similar tools.
Knowledge of UNIX, Shell Script, IIS /Tomcat/ WebSphere Application Servers
Knowledge of Spring, IBM MQ, KAFKA
Knowledge on scheduling tools like CTRLM
Basic knowledge on Cloud platform - Container, App Engine, Command Line Interface (CLI)
Basic knowledge on Java or .Net - able to understand the code and exception from the logs.
Good to have knowledge on Gitlab, Confluence, Jira , NoSQL db ( Mongo ) , and BPM tools like Pega.
Experience in Incident Management, Change Management, and Problem Management
Knowledge of LLM prompt engineering and evaluation, RAG-based grounding on enterprise knowledge, tool/function calling and agentic workflows.
Experience in Automation and Banking Domain ( Payments ) is advantage
Strong analytical and communication skills - both verbal and written
About Us
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Bachelor's degree in Computer Science or related discipline or equivalent work experience
- 4-6 years experience in application support or production environment
- Experience in the securities or financial services industry
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
