We’re seeking a future team member for the role of Senior Specialist, Production Services Application Support Analyst to join our Foundational Frameworks team. This role is located in Pune.
In this role, you’ll make an impact in the following ways:
- AI Adoption: Learn, propose, and adopt AI capabilities applicable to Production Services to improve observability, triage accuracy, and efficiency.
- Incident Management: Own and resolve all INCs, ensuring timely triage, root cause analysis, remediation, and clear stakeholder communication. Maintain high responsiveness for NXN and other critical applications, including chat/escalation channels. Participation in rotational on-call as needed for high-priority applications.
- Change Management: Partner with stakeholders to execute end-to-end change processes (RFC creation through closure) in alignment with governance and quality controls. Coordinate approvals, deployment planning, validation, and post-change reviews.
- DevOps and Automation: Collaborate with Dev teams to implement DevOps practices: adopt AutoRFC, enable Fastpath, and standardize CI/CD pipelines using BNY shared templates. Drive automation for routine operational tasks to improve speed, safety, and consistency.
- Resilience and Recovery: Lead and participate in Disaster Recovery (DR) and Failover Simulation (FOS) exercises across all supported applications. Document and continuously improve recovery procedures and runbooks.
- Coaching and Governance: Mentor team members across Incident, Change, and Problem Management disciplines. Champion best practices, continuous improvement, and operational excellence.
- Observability and Monitoring: Enable and enrich monitoring/alerting across all applications; evolve dashboards and SLOs to support proactive detection and faster MTTR
- Bachelor's degree in computer science or a related discipline, or equivalent work experience required, with advanced degree preferred
- 6 to 10 years in distributed application production support, with proven track record on mission-critical systems.
- Incident/Problem/Change management experience with strong operational discipline.
- Databases and Querying: Hands-on experience with at least one: SQL Server, Oracle, MySQL, or PostgreSQL. Ability to write and optimize simple to moderate SQL queries for diagnostics.
- Operating Systems: Working knowledge of Unix/Linux/Windows; fluency with common CLI commands and system diagnostics.
- Scripting: Practical experience in Shell Scripting and at least one of Python or Windows PowerShell for automation and tooling.
- Monitoring/Debug Tools: Strong hands-on experience with Dynatrace, AppDynamics, Synthetic Monitoring (DSM), Splunk, Kibana, Grafana (or similar).
- Cloud and Containers: Strong knowledge of containerization (Docker), container orchestration concepts, and relevant CLIs; familiarity with cloud operational practices.
- Code Literacy: Basic understanding of Java or .NET to read and reason about code paths during incident triage.
- ITSM/Defect Tracking: Experience with ServiceNow, Remedy (or similar) for INCs, RFCs, and problem management workflows.
- Communication and Collaboration: Excellent written and verbal communication; adept at stakeholder management across Dev, QA, L1/L2, and business partners.
To be successful in this role, we’re seeking the following:
About Us
At BNY, our culture allows us to run our company better and enables employees’ growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world’s investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.
Recognized as a top destination for innovators, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance – and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary. About the TeamAt BNY, our culture speaks for itself, check out the latest BNY news at: BNY Newsroom & BNY LinkedIn
Here’s a few of our recent awards:
- America’s Most Innovative Companies, Fortune, 2025
- World’s Most Admired Companies, Fortune 2025
- “Most Just Companies”, Just Capital and CNBC, 2025
Our Benefits and Rewards:
BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life’s journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.
BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.
Skills Required
- Bachelor's degree in computer science or related discipline or equivalent experience
- Advanced degree
- 6 to 10 years in distributed application production support on mission-critical systems
- Incident, Problem, and Change management experience with strong operational discipline
- Hands-on experience with at least one RDBMS: SQL Server, Oracle, MySQL, or PostgreSQL
- Working knowledge of Unix/Linux/Windows and common CLI diagnostics
- Practical scripting experience in Shell and at least one of Python or Windows PowerShell
- Hands-on experience with monitoring/debug tools such as Dynatrace, AppDynamics, Synthetic Monitoring (DSM), Splunk, Kibana, or Grafana
- Strong knowledge of containerization (Docker), container orchestration concepts and relevant CLIs; familiarity with cloud operational practices
- Basic understanding of Java or .NET to read and reason about code paths during triage
- Experience with ITSM/defect tracking tools such as ServiceNow or Remedy
- Excellent written and verbal communication and stakeholder management skills
- Participation in rotational on-call for high-priority applications
BNY Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about BNY and has not been reviewed or approved by BNY.
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Healthcare Strength — Health coverage includes comprehensive options with a $0‑premium plan for eligible lower earners, expanded mental‑health support with personalized therapy, and strong income protection through short‑ and long‑term disability. These features have been recently enhanced and are paired with dental and vision coverage.
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Parental & Family Support — Parental leave provides 16 weeks of fully paid time for all parents, with added support such as adoption assistance. This breadth offers strong coverage for major family events.
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Retirement Support — The 401(k) program includes a company match and Roth options to support long‑term savings. Additional financial programs like tuition assistance and savings vehicles complement retirement readiness.
BNY Insights
What We Do
We help make money work for the world — managing it, moving it and keeping it safe. As a leading global financial services company at the center of the world’s financial system, we touch nearly 20% of the world’s investable assets. Today we help over 90% of Fortune 100 companies and nearly all the top 100 banks globally access the money they need. For 240 years we have partnered alongside our clients to create solutions that benefit businesses, communities and people everywhere.
