Specialist, People Support

Who we are:
At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world's lifelong learning company. For us, learning isn't just what we do. It's who we are. 

To learn more: https://plc.pearson.com

Our team: The Global People Care team is dedicated to delivering a seamless, people-centered HR support experience for employees and managers around the world. We combine service excellence, policy expertise, and continuous improvement to resolve complex people-related matters with accuracy, empathy, and efficiency.

About the Role:

We are looking for a Global People Care (GPC) Specialist to join our Global People Care team. In this role, you will support the resolution of complex HR questions and cases that require human expertise beyond digital self-service. You will act as a trusted partner for employees, managers, and HR stakeholders by providing guidance on policies and processes, managing cases end to end, maintaining data quality, and helping improve the overall employee experience.

Key Responsibilities:

• Manage complex HR inquiries and issues escalated from digital support channels, ensuring timely, accurate, and high-quality resolution.

• Provide guidance to employees and managers on HR policies, procedures, and programs, helping ensure clarity, consistency, and compliance.
• Own case management activities in the ticketing system, documenting interactions, tracking progress, and meeting established service levels.
• Maintain accurate employee data in HR systems and generate reports that support compliance, analysis, and decision-making.
• Partner closely with HR Business Partners, Payroll, Benefits, and other teams to resolve employee matters and identify opportunities to improve HR shared services processes.
• Provide real time HR support to U.S. population via inbound calls and support global employees through chat, delivering timely, accurate, and customer-focused assistance.

Required skills and experience:

• Strong alignment with Pearson’s culture and values, with a customer-focused mindset and commitment to service excellence.
• Bachelor’s degree in Human Resources, Business Administration, or a related field is preferred.
• 3–5 years of HR experience, including at least 2 years in HR Shared Services or a similar employee support environment.
• Experience with HRIS and case management tools (such as Workday, SAP, Oracle, or ticketing platforms), strong knowledge of HR policies and processes
• Excellent communication and problem-solving skills, high attention to detail, discretion with confidential information, and solid organization and time management capabilities.
• Proficiency in Microsoft Office 
• A proactive and adaptable approach, and the ability to work effectively both independently and collaboratively in a fast-paced environment.

• Private medical health plan, plus dental care extended to your economic 
  dependents under the age of 25.

  
  

Check out our benefits:

• Private medical health plan, plus dental care extended to your economic 
  dependents under the age of 25.
• Home office support.
• Funeral assistance.
• Life insurance.
• 15 working days of vacation in the first year, birthday off, marital leave, 
  maternity or paternity leave.
• Employee assistance program.
• Annual Bonus according to the company's policies.