Talabat is part of the Delivery Hero Group, the world’s pioneering local delivery platform, our mission is to deliver an amazing experience—fast, easy, and to your door. We operate in around 65 countries worldwide. Headquartered in Berlin, Germany. Delivery Hero has been listed on the Frankfurt Stock Exchange since 2017 and is part of the MDAX stock market index.
Job DescriptionWhat’s On Your Plate?
1. Employee Lifecycle Management
Manage new joiners onboarding for store employees in partnership with Operations teams.
Conduct exit interviews to identify turnover trends and root causes.
Analyze attrition data and support action planning initiatives aimed at improving retention and stabilizing store operations.
2. People Cycles Management Support
Support the People Operations Manager in executing annual people cycles, including:
Performance Management
Promotions
Pay Review
3. Manpower Planning (MPP)
Own manpower planning activities for assigned stores through coordination with Operations stakeholders to ensure staffing plans align with business requirements.
Execute and maintain all system transactions related to the manpower planning cycle accurately and on time.
4. Talent Development / Management Support
Partner with the People Operations Manager and Operations teams to support development plans for store staff critical talents.
Assist in identifying high-potential employees and succession planning opportunities.
Support the implementation and follow-up of Performance Improvement Plans (PIPs) for underperforming employees.
5. Employee Engagement
Partner with Operations teams to design and execute engagement initiatives across assigned stores to Foster a positive, inclusive, and engaging work environment., including but not limited to:
On-floor engagement activities
Town halls
Reward & Recognition programs
Employee experience initiatives
6. Employee Relations Support
Act as a liaison between Operations and Employee Relations (ER) teams.
Support grievance handling and workplace investigations while ensuring fairness, consistency, and equity across all cases.
Promote compliance with company policies and labor regulations.
7. Core People Operations Support
Coordinate with the P&C Core Operations / TAAPs teams regarding Staff inquiries and issue resolution, ensuring timely service delivery to store staff.
Payroll-related inquiries
Employee benefits administration
Letters Requests
Qualifications
3 - 4 years of HR experience in a Warehouse / Factory environment
Experience in e-commerce, Quick commerce, Fintech, FMCG and Retail is preferred.
Stakeholder management skills, with the ability to build strong relationships
Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions.
Skills Required
- 3 - 4 years of HR experience in a Warehouse / Factory environment
- Experience in e-commerce, Quick commerce, Fintech, FMCG and Retail
- Stakeholder management skills, with the ability to build strong relationships
- Strong analytical and problem-solving skills, with the ability to leverage data to drive informed decisions
What We Do
As the world’s leading local delivery platform, our mission is to deliver an amazing experience, fast, easy, and to your door. We operate in over 70+ countries worldwide, powered by tech but driven by people. As one of Europe’s largest tech platforms, we enable ambitious talent to deliver solutions that create impact within our ecosystem. We move fast, take action and adapt. No matter where you’re from or what you believe in, we build, we deliver, we lead. We are Delivery Hero
