Specialist - IT Product Development / The AI Integration developer

Company:Marsh

Description:

MMC is seeking candidates for the following position based in the Mexico City office and be onsite 3 days a week:

Specialist - IT Product Development / The AI Integration developer

What can you expect?

The AI Integration developer will play a crucial role in coding, testing, and debugging workflow solutions within the AI Support product. You will work under the guidance of the product manager to meet deliverables and contribute significantly to our AI Bot product development. This role requires a balance of independence in designing and developing technical modules, along with collaborative efforts in team projects and technical support.

Understands and coordinates potential dependencies across solution design, development, testing, deployment, support, and maintenance activities, ideally supporting an AI Bot built on a LLM, plus integration with other ITSM and Knowledge platforms

What is in it for you?

• Collaborate with international stakeholders to convert complex requirements into innovative tech solutions.
• Design, test, and deploy scalable data models and machine learning frameworks, revolutionizing business operations.
• Join a forward-thinking team dedicated to pioneering the future of corporate services.
• Enjoy unlimited access to a vast range of courses and professional training through Udemy to continually enhance your skills and knowledge

We will count on you to:

• Develop, code, test, and debug software programs, with a focus on building experience APIs using REST APIs, data aggregation, and string formatting.
• Demonstrate a strong understanding of integration patterns, best practices, and the organization’s change management and security policies.
• Work independently on the design and development of technical modules, demonstrating innovation and efficiency.
• Assist in diagnosing and solving coding problems, contributing to the stability and quality of AI Bot built on a large language model.
• Provide high-level technical support to clients, addressing existing problems and ensuring customer satisfaction.
• Support help desk operations, monitoring trends from support calls to inform senior team members about the performance of existing systems.
• Serve as a technical resource for analysts and other team members, sharing knowledge on system configurations, API management practices, and enterprise automation tools (iPaaS, APIM, RPA).

Collaborate with the team to develop comprehensive project plans, effectively communicate software development strategies, and ensure timely delivery of project milestones.

What you need to have:

• Bachelor’s degree in a technology related discipline;
  OR a combination of work experience, education and training equivalent to a four-year college degree in a technology related discipline.
• 5+ years development experience, ideally with LLM AI solutions, plus ITSM and Knowledge platforms
• 3+ years’ experience managing related projects;
• 3+ years’ experience working as part of results-oriented project teams.
• Proven experience delivering development solutions in large IT environments, with focus on service delivery.
• Proven ability to work to deadlines and within budget constraints.
• Previous experience working in a matrix organization.
• Previous success working in a dynamic environment with the ability to adapt to changing priorities

What makes you stand out?

• Working knowledge of various best practice frameworks such as ITIL, service management, project management, etc.

If you are interested, please send your CV in English.

Interviews will be held in English.

Marsh McLennan (NYSE: MMC) is the world’s leading professional services firm in the areas of risk, strategy and people. The Company’s 85,000 colleagues advise clients in 130 countries. With annual revenue of over $20 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses. Marsh provides data-driven risk advisory services and insurance solutions to commercial and consumer clients. Guy Carpenter develops advanced risk, reinsurance and capital strategies that help clients grow profitably and pursue emerging opportunities. Mercer delivers advice and technology-driven solutions that help organizations redefine the world of work, reshape retirement and investment outcomes, and unlock health and well being for a changing workforce. Oliver Wyman s serves as a critical strategic, economic and brand advisor to private sector and governmental clients. For more information, visit marshmclennan.com, or follow us on LinkedIn and Twitter.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local based teams will identify at least one “anchor day” per week on which their full team will be together in person. office or working onsite with clients at least three days per week.