Specialist, Info & Serv Desk

Element employees make a difference in the lives of others every day. We are re-defining the fleet management industry to be people first, then business – delivering on our promise of a superior client experience. This takes hard work and innovation, and we need more like-minded people on our team.

Responsible of setting up and maintaining computer networks within an organization. Offer support to users (internal users, customers, and suppliers), and troubleshoot any problems that arise within and SLA framework. Ensure the integrity of high availability of network infrastructure (computer, voice, firewall) to provide maximum performance for users, partnering with its peers in North America. Train new hires on the use of their technology work tools, along with the preparation, assignation and recovery of the IT assets from the employees for the company. To provide technical support to users in an efficient and accurate manner assuring user value is maintained to the standards set in the company. Identify and propose technological improvements to user devices and office IT equipment

· Configure and install Element domain image to computer and mobile equipment and peripherals under Element standards and processes

· Provide onsite and remote support to all Mexico offices users for computer and utility software related issues

· Ensure proper recording, documentation, and closure of onboarding and offboarding processes with employees of their IT assets assigned/decommissioned

· Tracking, routing, and redirecting problems to the internal IT teams (local or abroad) to correct issues and fulfill IT request

· Configure and install personal computing software and peripherals, help in the installation and configuration of servers, routers, switches and other network or telecom devices

· Monitor network performance and integrity, troubleshooting network problems and outages. Give Support to Site assets and ensuring high availability

· Collaborating with the L1, L1.5 and L3 support teams from DSS, Telecom, Network, Servers, Data and Applications teams

· Responsible for the IT equipment and spare parts inventory in Mexico. Safeguarding, usage, warranties, and recovery of the equipment for use by the Element employees

—Education and Experience

· Proven working experience in providing help desk support, infrastructure, and network engineering

· Proficiency in English

· Working knowledge of help desk software, metrics, and service management

· Strong client-facing and communication skills

· Advanced troubleshooting and multi-tasking skills

· High customer service orientation

· BS degree in Information Technology, Computer Science or equivalent

· ITIL certification desirable

What’s in it for You

At Element, we recognize our team's efforts with a competitive compensation package and benefits that go beyond legal requirements:

• Competitive base salary

• Annual bonus

• Savings fund and savings account

• Retirement plan with company contribution

• Grocery and restaurant vouchers

• Support for sports activities

Additionally, we offer non-monetary benefits that enhance your quality of life, serve the needs of you and your family and foster a culture of wellness: medical and life insurance, flexible schedules, a hybrid work model, and free parking.

We are a culture of innovation, empowerment, decision-making, and accountability.
 

Candidates must be willing to comply with a pre-employment background check.

Element Fleet Management and its wholly owned subsidiaries are an equal opportunity employer committed to diversity, equity, inclusion, and belonging. We are pleased to consider all qualified applicants for employment without regard to race, color, religion, gender identity, age, sex, sexual orientation, disability, national origin, Aboriginal/Native American status, protected veterans’ status or any other legally-protected factors. Disability-related accommodations during the application and interview process are available upon request. Should you require an accommodation with our hiring process please send an email to [email protected] or call 55 5018 7100.