Jobs at Relativity

Own outcomes for a portfolio of RelativityOne subscription accounts by driving adoption, value realization, renewal readiness, and ROI documentation. Monitor health scores and adoption signals, proactively remediate risks, maintain Gainsight records, and collaborate with Sales and Adoption Services. Create scalable customer programs, including digital communications, trainings, and resources, while using AI tools to improve outreach, analyze usage patterns, and develop ROI narratives. Document experiments and contribute insights to customer success playbooks.

The Staff Systems Administrator will lead endpoint architecture strategy, security baselines, cross-functional delivery, and operational excellence, while overseeing technical escalation for complex issues.

The Senior Technical Analyst collaborates with stakeholders and engineers to document requirements, ensure quality, and support SDLC activities, while being a trusted advisor on solution design and process impacts.

Design, build, and operate cloud-native, distributed services and storage platforms on Azure that handle petabytes of data. Develop backend services, data pipelines, and performant UIs; write maintainable, well‑tested code; participate in design/code reviews, on‑call rotations, and incident response to ensure secure, reliable systems.

The Senior Global Indirect Tax Analyst will manage global indirect tax compliance, coordinate VAT work, analyze tax information, ensure accurate filings, and improve compliance processes.

Plans and executes internal, client, and executive events across global workplace locations. Supports facilities and workplace operations, manages event and catering vendors, gathers employee feedback, delivers white-glove customer service, coordinates cross-functional partners, improves workplace processes, and trains global operations counterparts.

Prepare accurate customer invoices and process contracts across SaaS, license, and services billing models; execute billing cycles; resolve billing tickets; manage key accounts; maintain SOPs and onboarding; drive process improvements and automation; partner with Revenue Accounting, Deal Desk, Sales Operations, and Legal; support audits and billing-related projects.

Lead and mentor a software engineering team, drive architecture and adoption of AI- and data-driven practices, design API-first microservices, and contribute hands-on to coding, system integration, and engineering processes. Promote best practices for data platforms (NoSQL/MongoDB), LLM/AI integrations, observability, and Agile delivery while supporting stakeholder strategy and occasional level II support.

Lead UX Engineer designs, builds, and refines React-based user interfaces focused on accessibility, responsiveness, and consistency. Partners with designers, PMs, and engineers to create reusable components, improve interaction quality, review AI-generated UI, prototype solutions, and mentor teams on UX best practices and AI-assisted workflows.

Supports Relativity Success leadership through strategic planning, prioritization, executive reporting, and business operations. Builds cross-functional relationships, gathers operational intelligence, identifies dependencies and risks, recommends actions, and contributes to annual planning. The role combines analytical rigor, relationship management, process development, and decision support in a SaaS environment.

Lead adoption of Relativity's FOIA product for public-sector customers, owning end-to-end implementation, advising executives, driving measurable adoption using AI-assisted tools, mentoring teams, surfacing product gaps, enabling partners, and supporting complex FOIA workflows while maintaining required security compliance and travel for onsite customer engagements.

Manage and coach a Technical Account Management team to ensure high-quality, proactive support for Relativity customers. Oversee capacity planning, KPI performance, ticket and tenant health monitoring, on-call rotations, and cross-functional coordination with Product and Engineering. Drive service reviews, troubleshoot complex technical issues (SQL, Azure, VMs, storage, networking), and develop employees' technical and product skills while maintaining customer relationships and operational excellence.

Design and develop scalable web applications using React and .NET; implement best practices in UX/UI and cloud services; lead and mentor teams.

Lead and grow a Poland-based BI development team to deliver scalable reporting, dashboards, and analytics. Manage capacity, priorities, standards, and stakeholder partnerships while driving data governance, quality assurance, automation, and modernization of BI solutions.

Senior SRE-focused software engineer responsible for designing, building, and maintaining automation and tooling to improve reliability, observability, scalability, and incident response for cloud-native systems. Contribute to SLO/SLI/error budgets, extend CI/CD, perform RCA, participate in on-call rotations, and collaborate across teams to embed SRE practices.

Design, build, and operate AI-driven, cloud-native, scalable distributed systems for high-stakes legal workflows. Own end-to-end production solutions, improve engineering quality via design discussions and code reviews, mentor engineers, and maintain CI/CD, automated testing, observability, and incident response while collaborating cross-functionally.

Design, implement, test, deploy, and operate import/export services for a cloud-native SaaS. Build React+TypeScript UIs, architect resilient distributed systems, own production reliability and on-call duties, improve CI/CD and observability, mentor engineers, and collaborate on product and design system development.

Lead design and implementation of complex frontend and platform capabilities. Build and maintain shared UI components and design systems, drive modernization and AI-assisted development, improve quality, accessibility, security, and performance, mentor engineers, influence architecture and technical direction, and create internal developer productivity and AI-powered tooling.

Lead design and delivery of distributed, cloud-native SaaS ingestion infrastructure on Azure. Define architecture and non-functional requirements, own reliability and observability, lead cross-team deployments (AKS, Event Hubs/Service Bus, Cosmos/SQL), drive post-incident improvements, champion IaC and platform best practices, mentor engineers, and partner with product and stakeholders on trade-offs.

Design, build, and operate cloud-native Import/Export services for RelativityOne. Own production systems and on-call duties, drive observability and CI/CD automation, mentor engineers, and translate business needs into scalable distributed SaaS solutions meeting SLO/SLA targets.