Specialist, Document Operations

Position Summary:

Document Operations Specialist works in the Document Operations Center, reporting to the Operations Manager. The position will be tasked with generating and processing documents systematically and mechanically by mastering document management software tools and document processing machinery. This position requires a person to demonstrate good physical dexterity with their hands, keen eye for details, able to work with deadlines. Position requires ability and willingness to follow procedures and contribute to process improvement.

Primary Accountabilities:

Operational (80%)

• Support various print functions ranging from file management, printing and inserting operations which includes gift card daily production support
• Support recall operations by serving as the main point of contact for the Recall team, processing Notifications and Return Authorization files
• Communicating to internal clients realistic deliverable expectations
• Process returned undeliverable mail from various check runs and other distribution streams
• Research the correct addresses for undeliverable checks, by consulting Inmar address databases, communicating with customers, and performing online research
• Communicate with internal customer support teams to improve the accuracy of information in Inmar's databases and provide opportunity for client input, as needed, to help checks reach the correct payees when they are first mailed
• Document and communicate check reissue requests to the appropriate teams using team-approved tools
• Other duties and/or projects as assigned

Administrative (20%)

• Maintain and produce accurate reporting on productivity metrics
• Assist with the maintenance of Standard Operational Procedures
• Enter data into various systems to ensure records are maintained accurately and comprehensively

Required Qualifications:

• High School Degree
• 2+ years related work experience in document operations or any equivalent combination of experience and training that provides the required knowledge, skills, and abilities needed to complete the major responsibilities/essential functions of the position
• Basic experience with data entry skills that ensures accuracy
• Strong attention to detail and commitment to follow through and continuous improvement
• Proficient with G-Suite and Microsoft Office tools (Excel and Word)

Individual Competencies:

• Critical Thinking: Ability to tackle a problem by using a logical, systematic, sequential approach.
• Problem Solving: Gathers and analyzes information to generate and evaluate potential solutions to problems, issues and challenges while weighing the accuracy and relevance of the facts, data and information.
• Establish Focus: The ability to develop and communicate goals in support of the business' mission.
• Teamwork: Builds relationships and works cooperatively with others, inside and outside the organization, to accomplish objectives to build and maintain mutually-beneficial partnerships, leverage information and achieve results.
• Communication: Giving and receiving messages and information in written, oral, and visual formats in a clear and concise way for a complete understanding of meaning and intent.
• Integrity: Gains the trust of others by taking responsibility for own actions and telling the truth.

The physical demands described here are representative of those that must be met by an associate to successfully perform the major job responsibilities (essential functions) of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the major job responsibilities. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.

While performing the duties of this job, the associate is:

• Regularly required to use hands to finger, handle or feel objects, tools or controls, and reach with hands or arms.
• Regularly required to talk or hear and read instructions on a computer monitor and/or printed on paper.
• Regularly required to stand, kneel or stoop, and lift and/or move up to 50 pounds.
• Regularly required to view items at an extremely close range and must be able to adjust and readjust focus.

Safety:

• Support a safe work environment by following safety rules and regulations and reporting all safety hazards.

As an Inmar Associate, you:

• Put clients first and consistently display a positive attitude and behaviors that demonstrate an awareness and willingness to listen and respond to clients in order to meet their short-term and long-term needs, requirements and exceed their expectations.
• Treat clients and teammates with courtesy, consideration and tact; you also have the ability to perceive the needs of internal and external clients and communicate effectively with the objective of delighting and retaining the client.
• Build collaborative relationships and work cooperatively with others, inside and outside the organization, to accomplish objectives, develop and maintain mutually-beneficial partnerships, leverage information and achieve results.
• Set and attain achievable, yet aggressive, goals with a sense of urgency and accountability.
• Understand that results are important and focus on turning mission into action to achieve results following the principles of Flawless Execution while consistently complying with quality, service and productivity standards to meet deadlines and exceed expectations by giving our clients the best possible outcome.

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We are an Equal Opportunity Employer, including disability/vets.