Telamon is a leading provider of connectivity integration, implementation, and distribution solutions for many of the world’s most recognized telecommunications, transportation and consumer brands. Founded in 1985, we are a minority-owned company headquartered in Carmel, Indiana, and maintain a global footprint with locations in North America, Europe, and Asia.
This work isn’t easy—and that is exactly why we do it. Telamon thrives when we’re solving problems that help enhance connectivity and lead to simplicity, safety, and reliability in everyday life. We are cultivating deeper connections with every bond we forge: a more comprehensive network that serves the world around us—inside our walls and out.
At Telamon, leveraging AI and digital tools is a core part of how we operate. We expect employees at all levels to actively explore and apply technologies that improve productivity, decision-making, and overall performance.
Learn more at telamon.com
Health & Wellness: Medical, dental, vision, HSA with company match, dependent care FSA, life & disability coverage, voluntary plans, legal/ID protection, pet insurance, EAP
Financial: 401(k) with company match, annual bonus based on company performance, referral bonuses, discounts, phone allowance; field roles: travel pay, per diem, company-paid lodging, and company vehicle (if applicable)
Time Off & Flexibility: Flexible PTO for salaried roles; starting at 15 days (PTO with 2 floating holidays) for hourly roles; paid holidays, floating holidays, parental leave, bereavement leave, and hybrid/remote options
Career Growth: Tuition reimbursement, annual professional development grants, online learning resources, leadership programs, and internal growth opportunities
Additional Benefits: Recognition programs, scholarships and educational stipends for children, company paid sabbaticals and company outings with access to local events.
Note: benefits eligibility may be based on employment status, tenure, location, or other factors
The Desktop Support Specialist is responsible for delivering end-user and organizational support. The role ensures all incidents are analyzed, resolved, and properly documented within target SLAs. This person will work with end users in varying mediums such as in person, over the phone, or via chat/email to resolve any technical issues that may be occurring. Complete end user hardware asset management including initial receiving, implementation, repair, and final destruction at the device’s end of life will be a part of day to day work. As a member of the service desk team, the primary objective is to provide amazing customer service while resolving issues in a timely manner.
Essential Duties and Responsibilities
- Troubleshoots and resolves IT issues via phone, web, email and in-person channels
- Provides ownership of end user problems from the time of report until it is completely resolved with a goal of minimizing overall working time while providing a great experience to the user
- Actively monitors ticket queues and ensures that all tickets are handled in accordance with our service delivery standards
- Escalates tickets proactively to process, system owners and management where necessary
- Proceeds in all activities with high levels of customer service in mind: timely, accurate, pleasant, and helpful with great communication
- Communicates regularly with employees to ensure that they understand how to access and request various IT services
- Maintains and demonstrates strong technical expertise in all relevant technologies
- Ensures normal day to day functionality of systems, networks and associated devices with minimal supervision from the appropriate owner/stakeholder
- Comfortably interfaces with vendors on an as needed basis for support or project activities
- Receive, catalog, and pre-provision new hardware assets
- Configure and fulfill hardware assets
- Manage destruction or return of hardware assets at end of life
- Available for potential rotating after hours on-call services
Managerial Responsibility
- This position does not have direct reports.
Travel/Shift Requirements
- Minimal travel may be required
- Occasional work after normal business hours on an as needed basis
Physical Demands
Ability pick lift, package, and carry IT end user equipment (approximately 30 lbs.).
Skills and Abilities Required
- Knowledge of Windows 10, Windows 11
- Knowledge of the Microsoft client-side suites
- Understanding of printers (network, local, label) – troubleshooting, installing, configuring
- Understanding of networking, DHCP, DNS, and Active Directory
- Ability to determine appropriate course of action for mid-level IT issues from end users
- Passion for customer service
- Team player
- Strong organizational, troubleshooting, and time management skills.
Education and Experience Required
- High School Diploma required, additional relevant education/certs preferred
- 1 year in a desktop support role or relevant experience.
Skills Required
- High School Diploma
- 1 year of experience in a desktop support role or relevant experience
- Knowledge of Windows 10 and Windows 11
- Knowledge of Microsoft client-side suites
- Understanding of network, local, and label printer troubleshooting, installation, and configuration
- Understanding of networking, DHCP, DNS, and Active Directory
- Ability to determine appropriate action for mid-level IT issues
- Customer service, teamwork, organizational, troubleshooting, and time management skills
- Additional relevant education or certifications
What We Do
Headquartered in Raleigh, North Carolina, Telamon-Transition Resources Corporation (TRC) is a 501(c)(3) private non-profit organization that provides educational services through early childhood and family support programs, workforce and career services, and housing and financial empowerment services to nearly 24,000 individuals a year in eleven states. MISSION: Our mission is to provide educational services that lead to better jobs, better lives, and better communities. HISTORY: Since our beginnings in 1965 as the Migrant Project of the North Carolina Council of Churches, we have grown into a large, stable organization with diverse funding from federal and state governments, as well as substantial partnerships with private foundations. We became a HUD certified National Intermediary in the Housing Counseling sector, and we provide community action services through projects in West Virginia and North Carolina. In Indiana, we are Transition Resources Corporation, or TRC, since another organization held the Telamon name when we incorporated in that state. TODAY: Now in our 54th year of service, we are focused on growth, and on positive customer outcomes. In 2014, Telamon began providing financial literacy services to families and staff in our Delaware Head Start programs through an innovative partnership with the State of Delaware's $tand By Me program. In 2016, our Governing Board and executive leadership set a strategic goal of growing our services by embedding financial empowerment for customers and staff into all our lines of business.
