Specialist, Customer Success - Bilingual

Posted 4 Days Ago
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Bogotá, Distrito Capital, COL
In-Office
Junior
Energy
The Role
Manage high-volume outbound customer and prospect interactions focused on sales, contract renewals, retention, lead qualification, and customer satisfaction. Maintain CRM records, provide sales forecasts, handle objections, address customer roadblocks, and communicate product value. The role requires B2B sales experience, cold-calling skills, quota achievement, CRM proficiency, strong English and Spanish communication, and the ability to learn new technology.
Summary Generated by Built In

Job Title:

Specialist, Customer Success - Bilingual

Job Description

The Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

 You Will:


  • Provide accurate weekly/ monthly/ quarterly sales forecast
  • Mastery of product knowledge and technical understanding of services to assess client requirements
  • Initiate steps to help customer concerns/roadblocks prohibiting satisfaction or product usage
  • Manage external competitive pressures and handle objections to retain customers or win new customers
  • Manage high volume of customer contacts through phone and email each day – majority of communication is outbound
  • Work with your team and management to provide a professional experience during all interactions with customers and prospects
  • Maintain the customer management system (CRM) to ensure all relevant data is captured
  • Undertake sales motions which might include lead qualification, lead conversion, health checks, being the voice of the customer, or renewing contracts
  • Work with a team and report directly to a Sales Manager

You Have:


  • 2+ year of experience working in Sales positions, minimum 1 year in B2B Sales (Business to Business)
  • English Level B2 minimum
  • Experience with Cold Calling
  • Experience working with CRM systems
  • Prior success in achievement of personal and team sales quota/goals
  • Experience in high-volume calling
  • Experience learning new technology and data
  • Problem solving skills
  • Excellent knowledge of MS Office programs
  • Experience or willingness to work from home

Location:

COL Bogota - Cra. 15 #77-50

Language Requirements:

English (Required), Spanish (Required)

Time Type:

Full time2026-11-16

Skills Required

  • 2+ years of experience in sales positions
  • At least 1 year of B2B sales experience
  • English proficiency at B2 level or higher
  • English and Spanish language proficiency
  • Experience with cold calling
  • Experience working with CRM systems
  • Prior achievement of personal and team sales quotas or goals
  • Experience with high-volume calling
  • Experience learning new technology and data
  • Problem-solving skills
  • Excellent knowledge of Microsoft Office programs
  • Experience or willingness to work from home
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The Company
HQ: Canonsburg, PA
843 Employees
Year Founded: 1864

What We Do

CNX Resources Corporation (NYSE: CNX) is the premier natural gas development, midstream, and technology company in Appalachia – one of the most energy abundant regions in the world. We believe in an Appalachia First approach to our work – prioritizing investments and utilizing home-grown resources that truly make a Tangible, Impactful, and Local difference in our regional communities first, and then far beyond. Over the past 150+ years, our 100% local workforce has produced low cost and low emission natural gas to help meet the world’s growing energy demand and catalyze environmental progress. Learn more about our company at CNX.com. Or, to view stories on our vision, innovations and actions, visit PositiveEnergyHub.com

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