The Opportunity
Specialist, Change leads the development and execution of change management strategies that support key initiatives across Commercial Insurance. Working closely with leaders and project teams, this role helps employees successfully adapt to change by driving awareness, engagement, training, and adoption, while ensuring business objectives and employee experience goals are achieved.
What you Expect
Report to the Change Lead within the Commercial Insurance business unit.
Partner with leaders and project teams to assess impacts, risks, and stakeholder needs, translating business objectives into effective change strategies.
Develop and deliver change management plans that drive awareness, engagement, adoption, and sustainable behavior change.
Act as a trusted advisor to leaders, providing guidance on change risks, opportunities, and implementation approaches.
Lead and coordinate change activities across complex initiatives, working closely with Communications, HR, Learning & Development, and other key partners.
Focus on successful adoption and business outcomes through employee impact assessments, stakeholder engagement, and continuous improvement.
- Bring a consultative lens to all projects by providing insight-driven recommendations, employee impact assessments, adoption risks, lessons learned, and opportunities to continuously improve program effectiveness and employee experience.
What you Bring
8-10 years of experience leading complex business projects, change management, and project delivery initiatives.
Demonstrated ability to operate as an internal consultant, partnering with leaders to diagnose business challenges, develop practical solutions, and drive execution in fast-paced, evolving environments.
Strong organizational change management expertise, including stakeholder engagement, communications, adoption planning, leadership coaching, and change strategy development.
Proven ability to act as a trusted advisor and internal consultant, partnering with leaders to solve business challenges and drive successful outcomes.
Demonstrated project and program management experience, including planning, governance, risk management, prioritization, and executive reporting.
Excellent business acumen, communication, and stakeholder management skills, with the ability to influence across all levels of an organization.
PROSCI certification (or equivalent) is an asset; experience creating executive presentations and translating strategy into measurable business results is highly valued.
Salary Range: $73,500-$123,500
About UsActual salary for the role may vary depending on work location of the successful candidate and other factors including but not limited to, skills, education, experience, working conditions and the local labour market.
This position is being posted to fill an existing vacancy.
Interested in this role, but don’t meet every requirement? We encourage you to apply! We know from experience that a candidate doesn’t need 100% of the qualifications listed to bring incredible value to our team. We’re actively seeking diverse backgrounds and perspectives to help us make insurance better. At Definity, inclusion, diversity, and equity aren’t just “nice to have” — they’re essential to our success.
What’s in it for you?
- Hybrid work schedule for most roles
- Company share ownership program
- Incentive Program - Eligible employees may participate in various incentive plans which are paid out at the discretion of the company and subject to individual and company performance.
- Pension and savings programs, with company-matched RRSP contributions
- Paid volunteer days and company matching on charitable donations
- Educational resources, tuition assistance, and paid time off to study for exams
- Focus on inclusion with employee groups, support for gender affirmation surgery, access to BIPOC counsellors, access to programs for working parents
- Wellness and recognition programs
- Discounts on products and services
Go ahead and expect a lot — you deserve it.
It’s better here — but don’t take our word for it. Definity was named by Great Place to Work® as one of the Best Workplaces™ in Canada for women, for youth, and for inclusion.
Our inclusive work environment welcomes diversity and supports accessibility. If you require accommodation at any time during the recruitment process, please let us know by contacting [email protected].
As part of Definity’s commitment to reconciliation, we acknowledge that our work, meetings, and travel take place on the lands now known as Canada, and recognize the enduring presence, wisdom, and stewardship of the First Nations, Métis, and Inuit peoples who have long cared for these lands.
Background checks
This role requires successful clearance of background checks (including criminal checks and leadership references).
#LI-Hybrid
About the TeamWe offer a flexible, hybrid work experience where employees work from the office and virtually depending on the type of work they are doing and who they are working with. Bring your true self and be a part of our journey. It’s better here.
Skills Required
- 8-10 years of experience leading complex business projects, change management, and project delivery initiatives
- Organizational change management expertise, including stakeholder engagement, communications, adoption planning, leadership coaching, and change strategy development
- Experience operating as an internal consultant and partnering with leaders to diagnose business challenges, develop solutions, and drive execution
- Project and program management experience, including planning, governance, risk management, prioritization, and executive reporting
- Strong business acumen, communication, and stakeholder management skills
- Ability to influence stakeholders across all organizational levels
- PROSCI certification or equivalent
- Experience creating executive presentations and translating strategy into measurable business results
What We Do
Definity Financial Corporation is the parent company to some of Canada’s most long-standing and innovative property and casualty insurance brands and companies, including Economical Insurance, Sonnet Insurance, Family Insurance Solutions, and Petline Insurance. We focus on making insurance better for our customers, our employees, our broker partners, and our communities. Our promise to employees is to provide a workplace that’s collaborative, ambitious, rewarding, and empowering. Our inclusive environment provides the space to innovate with colleagues and implement even better ways of doing things. We invest in our employees’ growth and development and help them thrive. With our flexible, hybrid work arrangements, total rewards packages, company share ownership program, and emphasis on work-life balance, it’s better here. If you’re looking for a career where your perspective and expertise are valued, you’ll find it here at Definity.
