Jobs at Definity

Leads enterprise indirect-spend procurement, including strategic sourcing, contracting, negotiations, supplier governance, third-party risk, category strategy, and performance management. Manages and develops procurement staff, partners with senior stakeholders, oversees procurement compliance and contract lifecycles, and delivers savings, cost avoidance, supplier rationalization, and executive reporting across corporate functions.

Investigates and settles first-party auto physical damage claims from intake through resolution. The role confirms policy coverage, explains claim procedures, coordinates with customers and vendors, processes authorized payments, maintains accurate claim records, and initiates salvage and subrogation. Candidates need a high school diploma, automobile claims knowledge, strong communication and keyboarding skills, customer service ability, and comfort navigating multiple systems. Bilingualism is an asset.

Manages complex and specialty insurance claims from initial investigation through resolution, including coverage analysis, negotiations, settlements, recoveries, litigation management, and payment approvals. Collaborates with underwriting, reinsurance, actuarial, counsel, and senior leadership teams to develop claim strategies and resolve coverage issues. Requires bilingual French and English proficiency, an AMF Loss Adjuster 5A License, and substantial general claims experience, preferably in Financial Lines claims.

Own monthly financial consolidation and reporting for a parent company and subsidiaries, including intercompany eliminations, journal entries, regulatory filings, financial statement disclosures, and close support. The role also improves reporting processes through automation and advanced Excel, coordinates entity submissions, supports IFRS 17 and MCT reporting, and provides cross-functional guidance. Insurance accounting, acquisitions, and multi-entity reporting experience are preferred.

Leads complex actuarial and strategic analytics initiatives in Personal Insurance pricing. Uses actuarial techniques, predictive modeling, statistical methods, and large datasets to identify opportunities, assess risks, improve pricing, and inform business strategy. Partners cross-functionally with pricing, underwriting, claims, distribution, and data science teams; presents recommendations to senior leaders; mentors junior staff; and drives innovative analytical solutions from problem definition through implementation.

Leads the technology vision, architecture, and engineering practices for enterprise data platforms, pipelines, integrations, and analytics solutions. Provides hands-on technical leadership across multiple teams, drives CI/CD, automation, testing, governance, modernization, and scalable data architecture. Integrates machine learning capabilities, translates business strategy into technical roadmaps, resolves complex data challenges, collaborates with stakeholders, and mentors engineering teams. Requires strong expertise in GCP, Databricks, Python, SQL, cloud and big data technologies, ETL/ELT, and data modeling.

Analyzes and documents business, system, and implementation requirements for Guidewire-related initiatives. Creates user stories, acceptance criteria, specifications, and functional scenarios; facilitates stakeholder sessions; supports testing and validation; and collaborates with Product Owners, delivery teams, Scrum Masters, and project managers. Maintains backlogs and sprint plans, supports risk and issue resolution, performs root cause analysis, and contributes to ClaimCenter enhancements, integrations, and transformation projects.

Creates clear, accessible, user-centered content for digital insurance journeys, including product pages, FAQs, email journeys, transactional flows, forms, and in-app experiences. Collaborates with UX, product, design, research, marketing, development, and legal teams. Publishes content through Adobe Experience Manager, applies UX writing and content design principles, supports English and French localization, and improves acquisition, engagement, retention, and online insurance purchasing experiences.

Investigate, evaluate, and resolve first-party automobile claims. Guide customers through the FNOL process, explain coverage and claim procedures, coordinate with vendors, maintain accurate claim records, process payments, and initiate salvage and subrogation activities while delivering courteous, timely service.

Leads the Property & Casualty business and technology roadmap, managing requirements, business cases, product enhancements, stakeholder alignment, acceptance, risk communication, change management, and rollout activities. The role also develops Product Owners and Associate Product Owners while coordinating with insurance, technology, vendors, and internal teams to deliver scalable solutions and improved customer experiences.

Manages complex Financial Lines insurance claims involving cyber liability, directors’ and officers’ liability, employment practices, fidelity and crime, and professional liability. Responsibilities include coverage analysis, investigations, claim evaluation, negotiations, litigation management, settlement resolution, recovery coordination, legal research, document drafting, financial exposure reporting, and advising underwriting colleagues. The role requires a qualified lawyer with insurance claims or legal experience.

Develop and implement predictive, machine learning, and Generative AI solutions on Google Cloud Platform. Lead rapid proof-of-concepts involving document data extraction, fine-tuned models, and Retrieval-Augmented Generation. Collaborate with data scientists, ML engineers, and technology teams to integrate AI into business workflows, communicate technical insights to stakeholders, and apply responsible AI practices.

Leads operational excellence and continuous improvement across contact centre operations. Develops productivity strategies, applies Lean methodologies, drives automation and transformation initiatives, monitors KPIs, identifies cost-saving opportunities, and delivers data-driven recommendations. Coordinates cross-functional teams, manages project risks and progress, communicates results to senior leadership, and ensures program delivery, benefit realization, and long-term sustainability.

Design, build, and maintain scalable data pipelines, warehouses, and data models using GCP technologies. Develop ETL/ELT processes, dynamic Airflow workflows, and modular Python-based solutions for large-scale data processing. Optimize pipeline performance, query efficiency, and cloud costs while integrating new data sources. Collaborate with data scientists, analysts, and stakeholders to deliver reliable data products supporting business intelligence, machine learning, and strategic decision-making.

Processes commercial insurance requests, maintains individual worklists, enters policy data, codes off-system policies, orders required reports, and supports underwriting and technical processing teams. The role requires meeting service, quality, and production targets while providing courteous service to brokers and underwriters. Responsibilities also include following underwriting guidelines, completing tasks within designated timeframes, and assisting with general office duties.

Manage complex and commercial auto physical damage claims from investigation through resolution. Responsibilities include interpreting policy coverage, explaining processes to customers, coordinating with brokers, vendors, and fraud investigators, processing payments, and initiating salvage and subrogation. Maintain accurate claim files, meet productivity and disposition targets, and deliver professional bilingual customer service. The role requires an AMF license, English and French fluency, and at least three years of relevant claims experience.

Produces executive and management performance reporting for the Personal Insurance business, analyzes financial and operational results, and delivers actionable insights. Supports planning, forecasting, budgeting, financial modeling, business reviews, KPI development, dashboard creation, and reporting automation. Partners with Finance and business stakeholders to identify risks, opportunities, and operational improvements while maintaining accurate and effective reporting processes.

Leads enterprise FinOps strategy and cloud financial management across AWS, GCP, and future cloud platforms. Oversees budgeting, forecasting, showback, chargeback, cost allocation, optimization, anomaly detection, and executive reporting. Establishes AI financial management practices, embeds cost controls into IaC and CI/CD, partners with engineering and finance teams, validates savings, and develops engineers and analysts.

Leads corporate development activities, including acquisition and divestiture execution, deal sourcing, due diligence, valuation, financial modeling, approvals, integration support, competitive analysis, and industry benchmarking. The role monitors Canadian P&C insurance transactions, supports strategic initiatives, and mentors analysts while engaging with executives and cross-functional teams.

Leads quality engineering across Finance and Corporate Technology initiatives, defining test strategies, governance, risk-based coverage, automation, and release readiness. Oversees functional, integration, data, API, and end-to-end testing for financial systems and processes. Mentors QE professionals, partners with stakeholders and vendors, reports quality risks and defects, and supports production validation and continuous improvement. The role requires strong finance systems knowledge, Agile experience, enterprise testing leadership, financial controls validation, and experience with automation and AI-enabled testing.