Jobs at Definity

Investigate, evaluate, and resolve first-party automobile claims. Guide customers through the FNOL process, explain coverage and claim procedures, coordinate with vendors, maintain accurate claim records, process payments, and initiate salvage and subrogation activities while delivering courteous, timely service.

Leads quality engineering across Finance and Corporate Technology initiatives, defining test strategies, governance, risk-based coverage, automation, and release readiness. Oversees functional, integration, data, API, and end-to-end testing for financial systems and processes. Mentors QE professionals, partners with stakeholders and vendors, reports quality risks and defects, and supports production validation and continuous improvement. The role requires strong finance systems knowledge, Agile experience, enterprise testing leadership, financial controls validation, and experience with automation and AI-enabled testing.

Leads organization-wide expense forecasting, budgeting, benchmarking, reporting, analysis, and governance. Partners with business leaders to improve accountability and financial performance, supports month- and quarter-end close activities, and manages three Senior Financial Analysts through coaching, development, and performance leadership.

Supports operating expense planning, forecasting, reporting, financial modeling, variance analysis, and performance management for the Personal Insurance business. The role maintains expense dashboards, tracks savings initiatives, supports month-end and planning cycles, analyzes workforce costs and trends, and provides recommendations to Finance and business leaders. It also contributes to executive reporting, benchmarking, process improvements, and expense optimization.

Leads Commercial Insurance coverage strategy, product and form development, wording governance, product implementation, and underwriting enablement. Partners with underwriting, claims, operations, technology, actuarial, and regional teams on modernization and transformation initiatives. Oversees governance and approvals, develops training and implementation resources, advises on complex coverage matters, monitors market and regulatory trends, and coaches team members.

Leads development and management of enterprise insurance fraud detection products, including fraud models, rules, AI-driven solutions, product backlog, user story prioritization, sprint and release planning, and product delivery. Collaborates with analytics, technology, underwriting, business intelligence, and software teams while ensuring regulatory and data protection compliance. Influences stakeholders, communicates complex concepts, supports fraud leadership, and drives products from discovery through implementation.

Leads centralized expense planning, forecasting, budgeting, financial modeling, performance reporting, and optimization for the Personal Insurance business. Partners with finance and senior leaders on expense allocation, workforce planning, scenario analysis, and cost-saving initiatives. Develops dashboards and governance processes, advises executives on financial trade-offs, and coaches the Expense Planning and Analysis team.

Manages strategic commercial and farm insurance broker relationships across a defined region. Responsibilities include contract negotiations, broker planning, performance monitoring, sales target support, incentive management, training, issue resolution, and identifying profitable growth opportunities. The role collaborates with underwriting, claims, and business development teams while maintaining broker satisfaction and regulatory or contractual compliance.

Leads organizational change management strategies across Commercial Insurance initiatives. Partners with leaders and project teams to assess impacts, manage stakeholders, drive awareness and adoption, deliver training and communications, and support sustainable behavior change. Provides internal consulting, executive guidance, risk management, governance, and continuous improvement recommendations to achieve business and employee experience objectives.

Leads continuous improvement initiatives across Personal Insurance by analyzing processes, mapping workflows, identifying root causes, designing future-state solutions, and improving operational efficiency. Partners with business and technology leaders, develops business cases and executive materials, establishes KPIs and dashboards, supports governance and readiness, and drives measurable benefits through Lean Six Sigma, automation, workflow tools, and AI-enabled solutions.

Adjudicate pet health insurance claims according to policy terms, including eligibility assessments, medical-record reviews, pre-authorizations, and approval or disallowance decisions. Provide claims guidance to insurance advisors, territory managers, veterinary practices, policyholders, and channel partners. Support customer inquiries, conduct post-claims surveys, obtain required information, and draft insurance correspondence.

Supports enterprise-wide value realization reporting, governance, and financial analysis, with emphasis on M&A synergy modeling, tracking, forecasting, annual planning, and strategic initiative performance. Partners with cross-functional teams to identify value opportunities, assess risks, and deliver insights for leadership and Board reporting. Requires strong financial modeling, communication, executive presentation, and change-management skills.

Leads enterprise-wide inclusion, diversity, equity, and accessibility strategy, integrating IDEA principles into HR processes, business operations, leadership practices, and organizational culture. Partners with executives, HR, ESG stakeholders, employee groups, and advisory councils to drive initiatives, manage change, establish measurable outcomes, and report progress. Provides strategic consultation, facilitates IDEAAC activities, supports employee groups, and advances representation, accessibility, and equitable outcomes.

Leads corporate partnership strategy across Sonnet and Petline, overseeing 40+ distribution partnerships. Responsibilities include launching and optimizing partnerships, driving partner retention and growth, managing partnership P&Ls and ROI, recommending growth or exit strategies, and coordinating cross-functional enablement with marketing, operations, and executive stakeholders.

Supports technology risk and controls assurance by mapping, designing, documenting, and reporting control processes. The role assists with governance documentation, Power Apps development, process improvements, risk management projects, and technology control implementation. Candidates should be pursuing a STEM bachelor’s degree, understand process mapping and governance, and demonstrate analytical, communication, organizational, and problem-solving skills. Knowledge of Six Sigma and experience in technology operations, risk management, or process improvement are assets.

Creates clear, accessible, user-centered content for digital insurance journeys, including product pages, FAQs, email journeys, transactional flows, forms, and in-app experiences. Collaborates with UX, product, design, research, marketing, development, and legal teams. Publishes content through Adobe Experience Manager, applies UX writing and content design principles, supports English and French localization, and improves acquisition, engagement, retention, and online insurance purchasing experiences.

Executes Petline’s social media strategy by creating and publishing content, managing editorial calendars, engaging communities, monitoring trends, and protecting brand reputation. Leads social performance reporting and recommends optimizations while coordinating content production with internal teams and external partners. Supports integrated marketing initiatives, maintains content calendars, and promotes social media governance and best practices across the organization.

Analyzes complex personal insurance underwriting and billing inquiries, assesses risks and exception requests, processes nonstandard transactions, and advises brokers and internal representatives. The role communicates pricing and underwriting decisions, prepares recommendations for escalated cases, mentors colleagues, supports compliance, and collaborates with systems management on incident tickets. Strong personal auto and property insurance expertise, bilingual French and English communication, and customer-focused problem-solving are required.

Leads operational excellence and continuous improvement across contact centre operations. Develops productivity strategies, applies Lean methodologies, drives automation and transformation initiatives, monitors KPIs, identifies cost-saving opportunities, and delivers data-driven recommendations. Coordinates cross-functional teams, manages project risks and progress, communicates results to senior leadership, and ensures program delivery, benefit realization, and long-term sustainability.

Designs and optimizes Salesforce Marketing Cloud automation, customer journeys, segmentation, personalization, integrations, and multichannel campaigns. Uses AMPScript, SQL, HTML, CSS, analytics, A/B testing, Einstein capabilities, and AI to improve engagement and business outcomes. Partners with marketing, technology, CRM, analytics, and distribution teams while ensuring privacy, consent, accessibility, deliverability, and data governance compliance. Acts as the Salesforce Marketing Cloud subject matter expert and drives continuous improvement.