Jobs at Definity

Designs and optimizes Salesforce Marketing Cloud automation, customer journeys, segmentation, personalization, integrations, and multichannel campaigns. Uses AMPScript, SQL, HTML, CSS, analytics, A/B testing, Einstein capabilities, and AI to improve engagement and business outcomes. Partners with marketing, technology, CRM, analytics, and distribution teams while ensuring privacy, consent, accessibility, deliverability, and data governance compliance. Acts as the Salesforce Marketing Cloud subject matter expert and drives continuous improvement.

Handles commercial auto claims from first notice of loss through resolution. Guides customers by phone and email, gathers claim information, explains coverage and next steps, investigates claims, coordinates with customers, brokers, vendors, and fraud investigators, maintains accurate records, processes authorized payments, and follows up to ensure timely resolution. The role requires an active New Brunswick adjuster license or the ability to obtain one and includes a 12–8 PM shift.

Supports corporate development and inorganic growth through acquisition target evaluation, financial modeling, valuation, due diligence, credit analysis, KPI reporting, industry benchmarking, transaction execution, and integration support. Collaborates with Finance, Investor Relations, Capital Management, Legal, and senior leadership while preparing investment materials and strategic analyses.

Leads enterprise internal communications, editorial planning, intranet and newsletter content, corporate announcements, storytelling, and channel optimization. Manages a communications team, partners with business leaders to develop engaging employee stories, oversees editorial calendars, and uses engagement metrics to improve content strategy and distribution.

Develop and manage executive communication platforms for the CEO, COO, CFO, and other senior leaders. Write speeches, memos, scripts, board presentations, thought leadership, and crisis communications. Translate business and financial information into compelling narratives, coordinate internal and external visibility programs, and coach executives for town halls, media interviews, panels, and other high-profile engagements.

Owns strategy and end-to-end execution for flagship corporate and employee events, leadership offsites, virtual town halls, annual meetings, investor days, and hybrid broadcasts. Responsibilities include event design, venue and vendor management, production logistics, run-of-show development, budget oversight, RFPs, contract negotiation, and executive engagement. The role requires managing multiple timelines, troubleshooting live technical issues, and aligning events with corporate objectives.

Leads corporate affairs and financial communications for a publicly traded insurance company. Partners with Investor Relations, Legal, Government Relations, Regulatory Affairs, and executives on earnings, disclosures, ESG, M&A, crisis communications, and reputational risk. Develops executive messaging, briefing materials, and communication strategies while coaching one communications professional and aligning corporate and proactive PR efforts.

Leads People and Culture communications strategy, campaigns, and employee-facing messaging for HR programs, Total Rewards, wellness, inclusion, organizational changes, and culture initiatives. Advises HR stakeholders, translates complex policies into accessible communications, creates leader toolkits and FAQs, manages overlapping campaigns, and leads a team of communications professionals through coaching, mentorship, and performance feedback.

Two-year rotational program developing commercial insurance underwriting expertise across processing, risk assessment, pricing, policy administration, broker relationship management, specialty underwriting, and strategic initiatives. Participants analyze business operations and financial information, evaluate risks, determine coverage and terms, support profitable growth, build broker partnerships, and contribute to process improvement and reporting. Successful participants are expected to transition into a permanent Commercial Insurance role and pursue the Chartered Insurance Professional designation.

Participate in a two-year rotational program across P&C insurance claims functions, including automotive, property, injury, business intelligence, vendor management, investigations, and subrogation. Investigate, evaluate, negotiate, and settle claims; assess coverage and liability; communicate with stakeholders; maintain records; resolve disputes; analyze claims data; and ensure ethical, compliant outcomes. Successful participants are expected to transition into a permanent role after completing the rotations.

Two-year rotational program for recent graduates in actuarial science and advanced analytics within property and casualty insurance. Participants rotate through analytics, business intelligence, actuarial, pricing, and commercial insurance teams. Responsibilities include preparing and analyzing data, applying statistical and modeling techniques, producing performance exhibits, communicating analytical insights, and responding to stakeholder requests under senior guidance.

Prepares P&L reporting and performance analysis for personal and commercial insurance businesses. Delivers executive and board materials, explains variances and trends, supports month-end close, forecasting, and planning, and partners with actuarial, underwriting, claims, and business teams. The role also improves reporting processes, uses AI-enabled tools, and provides ad hoc decision support.

Conduct full-cycle bilingual talent acquisition across the business, developing proactive sourcing and selection strategies, building diverse candidate pipelines, and advising hiring leaders. Responsibilities include behavioral interviewing, direct sourcing through social media and recruiting tools, employment brand advocacy, stakeholder influence, negotiation, networking, and continuous improvement of recruitment processes.

Manage Accident Benefits litigation files before the License Appeal Tribunal, from assignment through resolution. Responsibilities include file strategy, settlement negotiations, expert engagement, client reporting, deadline management, hearing preparation, and maintaining precedents. The role also involves monitoring case law and legislative developments, delivering presentations and training, sharing knowledge, and meeting hybrid work expectations.

Lead the design, delivery, and continuous improvement of enterprise learning programs. Translate business priorities into scalable learning solutions, facilitate virtual and in-person experiences, partner with leaders and subject matter experts, manage communications and reinforcement strategies, and evaluate program effectiveness through feedback and performance metrics. The role also ensures content is accessible, inclusive, and aligned with enterprise standards, while supporting strategic capability development across the organization.

Provides executive, administrative, and strategic support to the SVP and Chief Actuary. Responsibilities include calendar and inbox management, meeting coordination, travel and expenses, document and board material preparation, stakeholder liaison duties, reporting, KPI tracking, access management, onboarding, event coordination, and process improvement. The role requires discretion, strong organization, communication skills, and experience supporting senior executives in financial or insurance environments.

Supports the marketing team through digital funnel analysis, sales and retention insights, KPI reporting, dashboard development, and report automation. Provides data-driven recommendations for CX investment prioritization, forecasting, scenario analysis, and resource allocation. Partners with Marketing, CX, Sales, Distribution, and Technology teams on KPI governance, data quality, operational improvements, and roadmap execution. Conducts ad hoc analysis and develops business-case inputs to inform leadership decisions.

Provides strategic leadership for underwriting quality, compliance, and operational risk across Commercial Insurance portfolios. Oversees audits, quality reviews, governance, regulatory reporting, business continuity, customer fairness, and risk management programs. Leads distributed quality teams, analyzes trends, develops executive dashboards and recommendations, and partners with business leaders on process improvement, training, and system enhancements. Promotes underwriting excellence, accountability, regulatory compliance, operational resilience, and continuous improvement.

Design, lead and execute employee experience programs (engagement, listen strategy, onboarding/offboarding). Co-lead Qualtrics surveys, analyze feedback, produce reports and dashboards, advise senior leaders, partner with HR Analytics, manage cross-functional projects, and drive continuous improvement and change initiatives.

Provides professional customer service by answering calls, welcoming visitors, handling correspondence, categorizing intake cases, entering data, updating lists, supporting telephone reliability, and sorting mail. The role requires bilingual French and English communication, strong organization, initiative, composure in a busy environment, and proficiency with Windows, Word, and Excel. A high school diploma and 5–10 years of receptionist experience are required or preferred, with administrative support experience valued.