Jobs at Definity

Manage complex commercial casualty and specialty claims end-to-end, including multinational exposure and litigation. Coordinate with underwriting, reinsurance, actuary and leadership, mentor junior staff, direct investigations and external resources, establish reserves, negotiate settlements, and pursue recoveries while ensuring file quality and timely communication.

Lead financial analysis and modeling for M&A and strategic initiatives across the transaction lifecycle. Support deal sourcing, due diligence, valuation, integration, credit analysis, KPI reporting, benchmarking, and executive presentations. Mentor junior team members and collaborate cross-functionally with Finance, Investor Relations, Capital Management, and Legal to drive inorganic growth.

Manage call forecasting, scheduling strategy, and intraday processes for a multi-skill contact center. Lead an intraday team, optimize workforce capacity models using analytics, implement Google CES, leverage NICE and Clearview, produce regular and ad-hoc performance reports, and lead small projects to improve service levels, productivity, and automation outcomes.

Lead sourcing strategies and RFx processes for claims, technology, and indirect categories. Manage supplier selection, negotiate contracts, mitigate vendor risk, liaise with legal and stakeholders, deliver executive presentations, track savings and performance, and oversee contract lifecycle and compliance.

Lead end-to-end strategic sourcing for Claims, Technology and Indirect categories: run RFx processes, negotiate contracts, manage vendor relationships, assess and mitigate risk, deliver executive presentations, and drive savings and category strategy while managing multiple stakeholder priorities and contract lifecycles.

Deliver reporting, digital funnel and performance analysis, automate dashboards, synthesize insights for leadership, support CX prioritization, forecasting, KPI tracking, and ad-hoc business analysis.

Manage complex and commercial automobile physical damage claims, explain claim processes, interpret policy coverage, investigate claims, collaborate with brokers, vendors and fraud investigators, process payments, initiate salvage and subrogation, maintain detailed files, and meet annual and monthly file disposition targets.

Lead and provide technical expertise on large, complex accident benefits claims. Coach and support claims staff, handle high-risk files, set reserves, ensure adherence to claims standards and policies, conduct file reviews and audits, liaise with underwriting and other stakeholders, assist with staff development, and communicate legal or industry updates across the region.

Design, deploy, operate, and support enterprise-scale network infrastructure across cloud, on-prem, and hybrid environments. Manage LAN/WAN/WLAN/data center networks, internet circuits, routing, switching, firewalls, SASE/Zero Trust solutions, and Check Point Maestro. Lead advanced troubleshooting, participate in weekly on-call rotation, and develop automation using Python, Bash, APIs, and Ansible to improve operational efficiency.

The Digital Senior Developer will contribute to the development of a consumer-facing platform using a full-stack approach, collaborating with teams while maintaining high standards in coding, testing, and design.

The Legal Assistant will support civil litigation tasks, manage files, draft documents, assist lawyers, maintain schedules, and ensure compliance with Alberta court rules.

Manage complex Commercial General Liability (GL) and ABI claims end-to-end, including multinational and specialty losses. Investigate, evaluate liability and damages, set reserves, negotiate settlements, manage litigation and outside counsel, pursue recoveries, and coordinate with underwriting, reinsurance, actuary, and senior leadership. Mentor junior staff, ensure file quality and timely communication, and support claims capability transformation for new markets and specialty lines.

Sell and advise pet health insurance via inbound/outbound calls; educate clients on coverage, assist with policy and claims inquiries, upsell/retain customers, meet sales targets, document interactions, and support process improvements in a hybrid contact-center environment.

Lead weekly performance reporting and presentations for Personal Insurance, analyze variances from plan, support annual and quarterly planning cycles, build financial models, prepare monthly/quarterly reports for stakeholders, and deliver ad-hoc analysis while improving reporting governance and documentation.

Entry-level underwriting assistant who processes commercial business requests from a service queue, performs data entry into policy systems, orders reports, supports underwriters and technical processing teams, meets SLAs and quality targets, and provides customer service and general office support.

Customer-focused claims specialist managing commercial auto claims from FNOL to resolution. Guides customers via telephone, gathers adjudication information, applies policy wordings, investigates claims, coordinates with stakeholders, maintains detailed files in InsurCloud, processes payments within authority, and follows up to ensure timely resolution.

Provide financial and operational analysis for Personal Insurance leaders: analyze actuals vs. plan, prepare reporting for internal/external stakeholders, support annual operational planning and quarterly forecasts, maintain forecast models, recommend process improvements, and deliver ad-hoc analyses and project support to inform senior management decisions.

Lead design, development, and modernization of Guidewire PolicyCenter integrations. Build, configure, and unit-test integration enhancements, modernize legacy integrations with microservices, troubleshoot production issues, support releases, participate in architecture and design discussions, perform code reviews, and liaise with business stakeholders while following Guidewire and secure coding best practices.

Design and develop data products for commercial insurance by analyzing new data sources, elaborating requirements and user stories, supporting project scoping and testing, ensuring data documentation, integrity monitoring, and governance, and collaborating with business and engineering teams to validate solutions.

Lead enterprise vulnerability remediation and platform risk management across infrastructure and end-user platforms. Coordinate patching, prioritize remediation, align processes with policies and regulations, participate in governance, and drive accountability with engineering, security, and application teams to improve risk posture and audit readiness.