Jobs at Definity

Supports the Collibra data governance platform, including onboarding data assets and users, configuring workflows, managing access, asset configuration, product updates, and vendor support. Defines and implements governance tool requirements, develops BPMN workflows, supports roadmap execution, improves platform adoption, and communicates solutions and progress to stakeholders. Creates education and communication materials while analyzing governance risks and promoting data governance maturity.

Delivers P&L reporting, performance analysis, executive and board materials, forecasting, and decision support for insurance businesses. Partners with actuarial, underwriting, claims, and business teams to analyze results, support month-end close, and improve financial reporting processes. The role also supports planning for a national broker platform and uses AI-enabled tools to enhance reporting efficiency and insight.

Leads B2B growth marketing and ABM programs, including strategy, campaign execution, optimization, analytics, reporting, forecasting, and budget management. Develops integrated campaigns across ABM, SEM, paid social, and other digital channels; establishes KPIs and dashboards; manages experimentation and performance improvements; and serves as the organizational ABM subject matter expert. Collaborates with sales, distribution, underwriting, agencies, vendors, and cross-functional stakeholders to drive measurable business growth.

Manage complex and commercial auto physical damage claims from investigation through resolution. Responsibilities include interpreting policy coverage, communicating with customers and brokers, collaborating with vendors and fraud investigators, processing payments, maintaining claim records, and initiating salvage and subrogation procedures. The role requires bilingual English and French communication, an AMF license, advanced claims knowledge, and at least three years of relevant experience.

Leads social media execution, community engagement, content planning, campaign coordination, governance, and brand reputation management. Creates and publishes content across social platforms, monitors trends and engagement, analyzes performance, and recommends optimizations. Partners with marketing, communications, search, web, public relations, and internal communications teams to align editorial calendars and maintain corporate brand standards.

Develop and execute technology procurement and strategic sourcing strategies, lead RFx processes, negotiate contracts, manage supplier relationships, and mitigate vendor and regulatory risk. The role covers market research, category strategy, financial analysis, contract lifecycle management, stakeholder collaboration, and executive presentations. Candidates need substantial procurement experience, technology sourcing expertise, strong negotiation and analytical skills, and familiarity with sourcing, contract, and third-party risk tools.

Leads People and Culture communications strategy, campaigns, and employee-facing messaging for HR programs, Total Rewards, wellness, inclusion, organizational changes, and culture initiatives. Advises HR stakeholders, translates complex policies into accessible communications, creates leader toolkits and FAQs, manages overlapping campaigns, and leads a team of communications professionals through coaching, mentorship, and performance feedback.

Lead enterprise quality engineering for API and microservices initiatives. Develop integration testing strategies, contract testing, service virtualization, distributed tracing, and scalable API automation frameworks. Integrate automated regression testing into CI/CD pipelines, improve QE processes using AI and LLM techniques, govern vendor deliverables, mentor QE teams, coordinate releases, and provide transparent quality reporting. The role requires extensive insurance-domain experience, including Guidewire integrations, and leadership of complex testing programs.

Investigate, evaluate, and resolve first-party automobile claims while providing courteous customer service. Responsibilities include setting up first notices of loss, explaining claim processes, confirming policy coverage, coordinating with customers and vendors, maintaining claim records, processing payments, and initiating salvage and subrogation procedures. The role requires meeting claim-handling targets and maintaining complete file dispositions.

Investigate, evaluate, and settle accident benefit claims in accordance with legislation and policy wording. Responsibilities include assessing eligibility, processing income replacement and care claims, maintaining reserves and electronic records, confirming collateral benefits, processing payments, coordinating insurer examinations, reviewing treatment plans, and communicating with claimants and representatives.

Develop and execute internal communication plans supporting business priorities, employee engagement, change initiatives, and operational objectives. Responsibilities include writing and editing content across internal channels, translating complex information into clear employee messaging, advising stakeholders, managing communication timelines, monitoring engagement metrics, and maintaining corporate messaging and editorial standards. The role collaborates with leaders, subject matter experts, HR partners, and project teams in a hybrid corporate environment.

Independently manage civil and insurance litigation files from assignment through resolution or trial. Represent the organization in court, appeals, mediations, examinations, and negotiations; prepare legal documents, analyze evidence, instruct experts, provide legal opinions, and develop litigation strategies. Advise the Claims department, manage external vendors and support staff, handle varied claims including property damage, construction, liability, bodily injury, and subrogation, and contribute to litigation policies and strategies.

Leads digital experience and growth across public websites and paid acquisition channels. Oversees web publishing, CMS governance, site reliability, UX, conversion rate optimization, personalization, paid search, social, display, and programmatic campaigns. Manages digital budgets, agencies, vendors, analytics, testing, and cross-functional technology partnerships while building and coaching a growing digital team.

Develop and execute B2B lifecycle marketing programs that improve engagement, lead generation, retention, and growth. Responsibilities include audience segmentation, customer and broker journey development, personalization, lead nurturing, marketing automation, campaign optimization, KPI measurement, and performance reporting. The role partners with Sales, Product, Analytics, Technology, and Marketing teams to implement scalable marketing capabilities and translate business needs into MarTech requirements.

Executes Petline’s social media strategy by creating and publishing content, managing editorial calendars, engaging communities, monitoring trends, and protecting brand reputation. Leads social performance reporting and recommends optimizations while coordinating content production with internal teams and external partners. Supports integrated marketing initiatives, maintains content calendars, and promotes social media governance and best practices across the organization.

Develops and optimizes digital content for Definity Insurance across websites, blogs, social media, video, email, infographics, and thought leadership channels. Responsibilities include researching topics, writing and editing content, collaborating with subject matter experts, repurposing content for varied audiences, applying SEO/GEO/AEO strategies, reviewing performance data, and supporting integrated marketing campaigns.

Leads the Property & Casualty business and technology roadmap, managing requirements, business cases, product enhancements, stakeholder alignment, acceptance, risk communication, change management, and rollout activities. The role also develops Product Owners and Associate Product Owners while coordinating with insurance, technology, vendors, and internal teams to deliver scalable solutions and improved customer experiences.

Manages complex Financial Lines insurance claims involving cyber liability, directors’ and officers’ liability, employment practices, fidelity and crime, and professional liability. Responsibilities include coverage analysis, investigations, claim evaluation, negotiations, litigation management, settlement resolution, recovery coordination, legal research, document drafting, financial exposure reporting, and advising underwriting colleagues. The role requires a qualified lawyer with insurance claims or legal experience.

Manages complex and specialty insurance claims from initial investigation through resolution, including coverage analysis, negotiations, settlements, recoveries, litigation management, and payment approvals. Collaborates with underwriting, reinsurance, actuarial, counsel, and senior leadership teams to develop claim strategies and resolve coverage issues. Requires bilingual French and English proficiency, an AMF Loss Adjuster 5A License, and substantial general claims experience, preferably in Financial Lines claims.

Leads enterprise FinOps strategy and cloud financial management across AWS, GCP, and future cloud platforms. Oversees budgeting, forecasting, showback, chargeback, cost allocation, optimization, anomaly detection, and executive reporting. Establishes AI financial management practices, embeds cost controls into IaC and CI/CD, partners with engineering and finance teams, validates savings, and develops engineers and analysts.