Ready to rock the future with us? At Hellmann we put our people at the heart of everything we do, because for us, relationship matters. Joining us does not just mean becoming part of a global company. It is an invitation to shape the future of the logistics industry together with us. Our Hellmann culture is based on our four values: Caring, Entrepreneurial, Forward-Thinking and Reliable. These values resonate with yours? Then become part of our FAMILY that consists of around 10.000 employees in more than 20 locations worldwide.
For the better. Together.
About the Job
- Provide exceptional and pro-active customer service through liaising with customers, shippers, network, and overseas partners. Achieve department’s objective for timely freight booking, shipment pick-up and related coordination and monitoring for related export, import and cross trade activities.
- Focus on customer needs and requirements as a priority
- Pro-actively inform customer about any irregularities and provide alternative solution
- Read and follow instructions defined in customer specific SOP's
- Organize the day to day running of specific import / export operational duties
- Coordinating import / export shipment with local & overseas customers, airlines/carriers, sub-contractor, agents and truckers for all import and export related transportation
- Liaise internally and externally with all departments, third party carriers, forwarders, agencies in the execution of those duties.
- Prepare, create and execute correctly and efficiently completed documents relating to [import/export] consignments.
- Monitor daily [import/export] shipment/delivery requirements
- Attend to all designated destination export customs documents and facilities via the Hellmann Freight TMS system.
- Maintaining latest customer contact to ensure quality service provided to customer.
- Monitor and report where possible all [import/export] consignments within designated destinations and overseas sources were relevant.
- Ensure completion of all consignment tasks from receipt of booking, organizing national and international transportation, formally documenting and accounting.
- Adhering continuous improvement procedure through best practice to increase competence level of ocean/air freight related process to achieve performance, quality, compliance and service level growth
- Becomes relatively conversant in the regulations, cultures and laws of those designated countries served.
- Be aware and practice specific duties in relation to the legal [import/export] movement of all hazardous goods.
- Support country on system roll out.
- Assist implementation of new customers, review SOP and provide pro-active feedback
- Issue internal / external invoices according to agreed rates and services provided
Inclusion and social diversity are firmly anchored values in our corporate culture. Regardless of gender, age, any disabilities, religion, ethnic origin or sexual identity: We are looking forward to meeting you!
If you are excited by this fantastic opportunity and have what it takes, then click APPLY!
Skills Required
- Provide exceptional and proactive customer service and communication with customers, shippers, network and overseas partners.
- Organize and execute import/export operational duties and coordinate shipments with airlines, carriers, agents and truckers.
- Prepare, create and correctly execute import/export shipping and customs documentation.
- Follow customer-specific SOPs and internal procedures.
- Monitor and report on import/export consignments and delivery requirements.
- Use Hellmann Freight TMS to manage export customs documents and shipment tracking.
- Knowledge of legal requirements and handling procedures for hazardous goods in import/export movements.
- Support system rollout, assist implementation of new customers and review SOPs with proactive feedback.
- Issue internal and external invoices according to agreed rates and services provided.
- Liaise internally and externally with all departments, third party carriers, forwarders and agencies to execute duties.
What We Do
Hellmann Worldwide Logistics is an international logistics provider offering airfreight, seafreight, road and rail transportation, and contract logistics. The company supports customers’ complex logistics requirements through freight-forwarding and supply-chain services, complemented by digital solutions designed to improve transparency and efficiency. Founded in Germany in 1871, Hellmann remains family-owned and operates across 62 countries with 258 branches worldwide, serving customers around the world.
