Job Summary
The Senior Technical Executive will manage all technical operations and soft services at R1RCM’s Tikri Office. The role includes oversight of MEP systems, soft services coordination (housekeeping, security, pantry), vendor management, preventive maintenance, safety compliance, and daily operations to ensure a seamless and safe working environment.
Key Responsibilities
A. Technical Services
- Supervise operation and maintenance of all MEP systems (HT/LT panels, UPS, HVAC, lighting).
- Coordinate with AMC vendors for routine maintenance and emergency services.
- Ensure optimal performance of HVAC systems (PACs, AHUs, chillers).
- Manage BMS, energy monitoring systems, and power backup infrastructure.
B. Soft Services Management
- Oversee housekeeping operations, pantry management, security services, and office upkeep.
- Monitor quality of cleaning, hygiene standards, restocking of consumables, and workplace aesthetics.
- Ensure effective deployment and scheduling of housekeeping and pantry staff.
- Conduct regular audits for cleanliness, pest control, and hygiene compliance.
C. Preventive & Corrective Maintenance
- Develop and implement PPM schedules for all technical equipment and soft services checks.
- Maintain service records, downtime logs, and resolution reports.
- Ensure timely rectification of breakdowns and proactive monitoring of critical assets.
D. Vendor & Staff Management
- Liaise with service providers and ensure adherence to KPIs and SLAs.
- Validate service bills, logbooks, attendance records, and materials usage.
- Assist in contractor performance evaluation and audits.
- Provide supervision and coordination support for outsourced staff.
E. Energy & Utility Monitoring
- Track utility consumption – electricity, water, diesel – and suggest optimization techniques.
- Maintain energy logs and assist in sustainability initiatives.
- Liaise with DISCOM/local authorities for power or utility issues.
F. Compliance & Safety
- Ensure fire safety systems (alarm, extinguishers, hydrants) are functional and compliant.
- Support in organizing mock drills, toolbox talks, and safety trainings.
- Maintain documentation for ISO audits, statutory inspections, and SEZ requirements if applicable.
G. Reporting & Documentation
- Prepare daily, weekly, and monthly reports on operations, maintenance, and soft services.
- Maintain asset registers, AMC trackers, issue logs, and vendor documentation.
- Support internal audits and leadership reviews with updated MIS.
Qualifications
- Diploma/B.E./B.Tech in Electrical, Mechanical, or Facilities-related field
- Training/experience in soft services, hospitality, or integrated facility management is a plus
- Fire & safety certifications (preferred)
Skills Required
- Hands-on experience with MEP systems & infrastructure
- Good understanding of soft services standards (housekeeping, pantry, security)
- Vendor and contract management
- Proficiency in MS Office and facility management software
- Strong coordination, reporting, and communication abilities
- Exposure to ISO standards, SEZ rules, and compliance protocols
Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.
Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits package. To learn more, visit: r1rcm.com
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What We Do
R1 is a leading provider of technology-driven solutions that transform the patient experience and financial performance of healthcare providers
R1’s proven and scalable operating models seamlessly complement a healthcare organization’s infrastructure, quickly driving sustainable improvements to net patient revenue and cash flows while reducing operating costs and enhancing the patient experience.
