Specialist 3 - Functional Systems & Technology

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.
Job Summary
A Provisioning Specialist ensures accurate and timely activation of broadband services by managing high volume cases, resolving complex escalations, and working closely with internal and external stakeholders. The role safeguards service activation, supports exception handling, and contributes to a seamless customer journey from order through completion. To deliver accurate, efficient provisioning across broadband journeys, managing escalated cases, ensuring smooth customer transitions, and maintaining strong engagement with suppliers and stakeholders.
Job Description
Responsibilities:
Core Provisioning Activities
▪ Manage high volumes of provisioning cases across broadband journeys, ensuring timely progress and right first-time delivery.
▪ Work through order stages including validations, exceptions, and activation steps.
Complete escalated provisioning workstreams including FTTC/FTTP/NowBB escalations, unsolicited cease investigations, and trumping events.
Exception & Escalation Handling
▪ Investigate and resolve provisioning exceptions such as number port failures, import rejections, emergency services listing issues, and stalled orders.
▪ Take ownership of Order Point of No Return (OPNR) investigations and inter provider ticket resolution.
Stakeholder & Supplier Engagement
▪ Maintain strong relationships with installation partners, broadband providers, and other carriers.
▪ Use channels such as provider call lines (08:00-18:00) to resolve porting and provisioning issues quickly.
▪ Collaborate with internal teams (e.g., CRT, Tech Ops, Billing Assurance), sharing insights and supporting issue resolution.
Operational Excellence
▪ Work efficiently across large, varied case volumes, ensuring tasks are prioritized effectively.
▪ Maintain rigorous accuracy, attention to detail and compliance across all provisioning actions.
Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Comcast is an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law.
Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
Education
Bachelor's Degree
While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.
Relevant Work Experience
5-7 Years