About Kaelo
Kaelo provides essential healthcare solutions ensuring the physical and psychosocial wellbeing of all South Africans towards lasting social change. Kaelo meets the Healthcare needs of Corporate and Retail clients across South Africa – products offerings include Medical Insurance, Medical Aid, Gap Insurance, Kaelo Money and employee assistance programmes.
The Specialised Managerial Consultant will provide quality guidance, support and coaching to the managers of Kaelo Lifestyle clients engaging in the programme.
Further to this the Managerial Consultant will be responsible for managing formal referrals.
SPECIAL REQUIREMENTS
Conducting managerial assessments when managers formally refer employees into the EAP
Providing feedback, guidance, coaching and support to the manager during the formal referral process
Provide managers with tools and techniques when dealing with difficult employees
Assist managers in dealing with the various challenges related to their managerial roles
Provide guidance and coaching around leadership skills, management skills and soft skills required in managerial roles.
Log case notes on all interactions with clients on the EAP system.
QualificationsPERSON DETAILS: WORK EXPERIENCE
REQUIRED
Minimum of 5 years EAP or related counselling experience
PREFERRED
Telephonic counselling experience
EDUCATION: QUALIFICATIONS: ACCREDITATIONS WITH PROFESSIONAL BODY
REQUIRED
Qualified social worker, psychologist or registered counsellor
Registered with the relevant professional body
PREFERRED
TECHNICAL SKILLS OR KNOWLEDGE
REQUIRED
Proficient in relevant computer applications
Required language proficiency
Knowledge of customer service principles and practices
Knowledge of call centre telephony and technology
Good data entry and typing skills
Knowledge of administration skills and processes
PREFERRED
Some experience in a call centre or customer service environment
Additional InformationPERSONAL ATTRIBUTES : COMPETENCIES
- Accountability
- Communication
- Business writing skills
- Efficient and effective mindset
- Planning and organisation
- Resilient and adaptive
- Self-development
- Significance and values oriented
- Ethical
Skills Required
- Minimum of 5 years EAP or related counselling experience
- Qualified social worker, psychologist or registered counsellor
- Registered with the relevant professional body
- Proficient in relevant computer applications
- Required language proficiency
- Knowledge of customer service principles and practices
- Knowledge of call centre telephony and technology
- Good data entry and typing skills
- Knowledge of administration skills and processes
- Telephonic counselling experience
- Some experience in a call centre or customer service environment
What We Do
Kaelo has a clear purpose: to improve the lives of South Africans by facilitating access to quality healthcare. We believe that the people of this country have unlimited potential, but that they’ll only be able to fully realise it once their healthcare needs are met. We use innovative approaches and the latest technology to make this happen, and we are never afraid to disrupt the status quo if it means improving people’s lives through healthcare. Our range of products and services have been designed to meet the needs of people who previously may have had limited access to quality healthcare. Our Kaelo Clinic offering delivers on-site healthcare services to workplaces, while our MyHealth Primary Care plans bring private healthcare within reach. Our Gap Cover products provides peace of mind thanks to above-tariff medical costs being covered, while our groundbreaking Kaelo Lifestyle AskNelson product is an advice and counselling solution for employees and their families ensuring both physical & psychological wellbeing. Kaelo believes in the power of partnerships. We meet the healthcare needs of South Africans through a nationwide network of expert brokers, and we collaborate with corporates to engineer holistic healthcare solutions that result in happier, healthier and more productive employees who enjoy a better quality of life, both personally and professionally. This is not a Medical Scheme and the cover is not the same as that of a Medical Scheme. This Policy is not a substitute for Medical Scheme membership. Kaelo Risk (Pty) Ltd is an authorised financial services provider FSP 36931. Our Kaelo Health and Kaelo Gap products are insured by Centriq Insurance Company Limited (FSP 3417). Western Gap is insured by Western National Insurance Company Ltd (FSP 9465).
