Jobs at Kaelo

Provides operational administration across billing, reconciliations, claims, policy and client updates, servicing, reporting, and system improvements. The role validates information, resolves discrepancies, tracks claims, communicates with clients, maintains accurate records, protects confidential data, follows procedures, and escalates risks or delays. It requires strong attention to detail, organization, communication, problem-solving, and deadline management.

Plans and delivers IT operations projects from initiation through close-out, managing scope, schedules, budgets, risks, vendors, dependencies, governance, and business handover. Coordinates internal teams, stakeholders, site engineers, and technology partners across infrastructure, rollout, implementation, upgrade, and multi-site initiatives. Ensures delivery aligns with security, compliance, change management, and audit requirements while proactively resolving issues and escalating risks.

Provides on-site IT infrastructure, network, firewall, endpoint, server, cloud, telephony, and end-user support. Manages switching, wireless, VPNs, virtual servers, Microsoft environments, access controls, patching, backups, and security compliance. Supports call centre and omnichannel technologies, resolves tickets within service levels, maintains documentation, contributes to infrastructure projects, and escalates complex issues to cloud and security specialists.

Manages Kaelo’s Innovation Hub and AI innovation portfolio, translating strategy into validated initiatives that progress from opportunity and experimentation to production. Builds and leads the team, establishes stage-gated governance and SOPs, oversees responsible AI and risk controls, manages vendors and partners, validates commercial value, and ensures successful handover to production teams. The role also reports outcomes to executives, manages budgets and capacity, and maintains compliance with data protection, cybersecurity, and regulatory requirements.

Senior B2B sales role to grow Kaelo Money across corporate employers. Own full sales cycle from prospecting to close and handover, build partnerships, engage HR and C-suite stakeholders, prepare proposals and demos, manage CRM pipeline, and coordinate with product, marketing, operations and implementation teams.