Special Projects Coordinator

Job Posting Title:

Special Projects Coordinator

Department:

Emergency Communications

Location:

10401 HOLLY AVE NE

Pay Range:

$61,339.00 - $96,866.00

Close Date:

11/20/2026

The Emergency Communications Special Projects Coordinator supports the effective and efficient operation of the 911 Emergency Communications Center through the coordination, development, and implementation of strategic initiatives, special projects, and operational improvements. Assists leadership with the planning, implementation, and oversight of public safety communication technologies and systems, including Computer-Aided Dispatch (CAD), 911 telephone systems, Next Generation 911 (NG911), radio communications, Geographic Information Systems (GIS), and related technologies. Coordinates and supports training, quality assurance, policy development, process improvement, and collaboration with internal departments, public safety agencies, and community partners. Serves as the designated Terminal Agency Coordinator (TAC), ensuring the protection of sensitive criminal justice information and compliance with National Crime Information Center (NCIC) and Criminal Justice Information Services (CJIS) requirements. Promotes technology modernization, regulatory compliance, operational efficiency, and continuous improvement to support reliable, effective, and responsive emergency communication services.

DUTIES AND RESPONSIBILITIES

• Coordinates, plans, and implements strategic projects and initiatives to support the operational effectiveness, efficiency, and continuous improvement of the 911 Emergency Communications Center.
• Provides project management and administrative support to department leadership, including developing project plans, coordinating resources, monitoring project milestones, tracking deliverables, and evaluating project outcomes.
• Coordinates Computer-Aided Dispatch (CAD) system upgrades, updates, enhancements, testing, implementation, and ongoing system improvements in collaboration with technology vendors, Information Technology personnel, and public safety stakeholders.
• Coordinates technology initiatives and system improvements involving 911 telephone systems, Next Generation 911 (NG911), radio communications, Geographic Information Systems (GIS), and other public safety communications technologies.
• Monitors technology projects, system performance, and operational requirements to identify opportunities for improvement, support system modernization, and ensure technology solutions meet the needs of emergency communications operations.
• Collaborates with internal departments, municipal and regional public safety agencies, technology providers, and community partners to coordinate projects, resolve operational issues, and facilitate the implementation of shared initiatives.
• Assists in developing, reviewing, updating, and implementing policies, procedures, guidelines, and operational standards to promote consistency, accountability, regulatory compliance, and effective service delivery.
• Supports the development, coordination, and evaluation of employee training programs related to operational procedures, technology implementations, system enhancements, and regulatory requirements.
• Coordinates and supports quality assurance and quality improvement initiatives by reviewing processes, identifying performance trends, evaluating operational practices, and recommending corrective actions and improvements.
• Serves as the designated Terminal Agency Coordinator (TAC), overseeing compliance with National Crime Information Center (NCIC), Criminal Justice Information Services (CJIS), and applicable state and federal criminal justice information security requirements.
• Coordinates criminal justice information security compliance activities, including required documentation, personnel compliance requirements, audits, inspections, training, and corrective action plans.
• Serves as a liaison between the 911 Emergency Communications Center, criminal justice agencies, regulatory authorities, and other authorized entities regarding terminal operations, access, and information security compliance.
• Researches, analyzes, and evaluates emerging public safety communications technologies, industry standards, regulatory requirements, and operational best practices to support strategic planning and informed decision-making.
• Prepares project reports, presentations, assessments, recommendations, and other documentation for department leadership regarding project status, technology initiatives, operational improvements, and compliance activities.
• Assists with identifying operational needs, evaluating resource requirements, and coordinating implementation strategies to strengthen emergency communications capabilities and service delivery.

*The above information is intended to outline the general nature and scope of the duties required for this position. It is not an exhaustive list and may vary depending on specific job assignments and responsibilities. 

MINIMUM QUALIFICATIONS

EMERGENCY COMMUNICATIONS

• Bachelor’s degree in Public Administration, Business Administration, Emergency Management, Information Technology, Information Systems, Communications, Systems Engineering, or a related field.
• Five (5) years of related professional work experience in project management, program coordination, public safety operations, emergency communications, technology systems administration, business process improvement, program analysis, policy development, budgeting, and/or organizational management.

SCREENING AND COMPLIANCE
The offer of this Bernalillo County position requires compliance with the following:

• Successful completion of a post-offer employment medical examination.
• Adherence to all County safety guidelines.
• Complete all FEMA training(s) assigned to this position.
• Possession of a valid New Mexico driver’s license by the date of hire and maintenance of a valid license while employed in this position.
• Complete required supervisor training, if applicable.

WORKING CONDITIONS

• Most essential job duties are performed indoors in climate-controlled environment.
• Primary work surface is even, dry, carpeted or tiled floor.
• Works alone primarily, with or without directions. Works with a group at times, and with a select team at times.

EQUIPMENT, TOOLS, AND MATERIALS

• Telephone, calculator, computer, fax machine, and copy machine are used in performance of essential job duties.
• Various forms of paperwork are handled in performance of essential job duties.