Job Summary:
The Billing Specialist works remotely with the Billing Manager and Premium Application Specialist to research and resolve premium payment exceptions, follow up on missing or inaccurate information, process premium payments, and communicate with insureds, producers, and internal departments to support accurate and timely premium administration. The Billing Specialist completes assigned work accurately and within documented service standards, maintains clear records, safeguards confidential information in accordance with company policies, and promptly escalates unresolved or unusual premium issues through established channels.
Responsibilities
• Supports the balance-due process by reviewing outstanding amounts, documenting findings, and completing assigned follow-up activities.
• Follows up on premium reports with missing or incomplete information and obtains the documentation needed to resolve the issue.
• Communicates with insureds and producers to review premium-report discrepancies, explain required corrections, and obtain missing information.
• Processes all types of premium payments accurately through approved electronic payment systems, including E-Pay and Virtual Terminal.
• Prepares and sends correspondence addressing premium discrepancies, missing information, balances due, and other assigned billing scenarios.
• Supports the Premium Application Specialist with premium research, payment application, exception resolution, and related billing activities.
• Partners with other departments to investigate premium discrepancies, share necessary information, and coordinate resolutions.
• Performs other related billing and administrative duties as assigned.
Education and Experience:
• Demonstrates strong attention to detail when reviewing premium reports, processing payments, and documenting account activity.
• Communicate professionally and courteously by telephone and through electronic channels.
• Apply strong analytical and problem-solving skills to identify discrepancies, evaluate supporting information, and resolve premium issues.
• Maintains accuracy by verifying information, reviewing completed work, and correcting discrepancies before finalizing transactions or correspondence.
• Prior insurance-industry experience is required; experience with premium billing, payment processing, or related account administration is strongly preferred.
• Proficiency in Microsoft Excel and Word, including organizing and reviewing data, preparing correspondence, and maintaining accurate records.
• Adapts effectively to changing priorities, procedures, workloads, and business needs.
• Communicates clearly and professionally in writing and conversation with insureds, producers, and internal partners.
• Manages multiple assignments, prioritizes competing deadlines, and maintains accuracy in a high-volume environment.
Skills Required
- Prior insurance-industry experience
- Associate degree or relevant work experience in place of the degree
- Experience with premium billing, payment processing, or related account administration
- Strong attention to detail and accuracy in reviewing reports, processing payments, and documenting account activity
- Professional telephone and electronic communication skills
- Analytical and problem-solving skills
- Proficiency in Microsoft Excel and Microsoft Word
- Ability to manage multiple assignments and competing deadlines in a high-volume environment
Protective Life Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Protective Life and has not been reviewed or approved by Protective Life.
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Retirement Support — A pension plan alongside a 401(k) with employer match is repeatedly highlighted and considered a standout feature. Feedback suggests these offerings provide strong long‑term financial security.
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Healthcare Strength — Medical, dental, vision, and prescription coverage are complemented by HSA/FSA options with company contributions and wellness incentives. Feedback suggests the breadth of health benefits is comprehensive.
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Leave & Time Off Breadth — Paid time off and holidays are frequently cited as positives, with parental leave and adoption assistance available. Feedback suggests time‑off policies support work‑life balance.
Protective Life Insights
What We Do
Protective Life Corporation (Protective) provides financial services through the production, distribution and administration of insurance and investment products throughout the United States. Protective traces its roots to its flagship company founded in 1907, Protective Life Insurance Company. Throughout its more than 110-year history, Protective’s growth and success can be largely attributed to its ongoing commitment to serving people and doing the right thing — for its employees, distributors and, most importantly, its customers. Protective’s home office is located in Birmingham, Alabama, and its 3,000+ employees work across the United States. As of June 30, 2020, Protective had assets of approximately $123 billion. Protective Life Corporation is a wholly owned subsidiary of Dai-ichi Life Holdings,
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