Department Overview:
The client services team includes support, customer success and solutions engineering. The team is responsible for generating value for our customers and sustaining revenue from clients. The team ensures that clients are using InfoSum to its full potential, providing necessary support and representing client opportunities and challenges internally.
Sub Department overview:
Solutions Engineering is responsible for technical excellence in the planning and execution of client use cases powered by InfoSum. This team is aligned to support both the Sales team in pre-sale use case validation and technical scoping, as well as Customer Success in post-sale support of client execution and expansion. Solutions Engineering is a client-facing team that also operates independently to build partnerships with technical contacts at clients, resolve technical barriers to success and empower clients and internal teams with custom tools that accelerate adoption of InfoSum’s complete technology offering.
Core Responsibilities:
- Collaborate with sales and product management teams to understand customer requirements and business objectives
- Design customized technical solutions that meet customer needs and align with company capabilities and product offerings
- Develop solution architectures, diagrams, and technical documentation to communicate design specifications and requirements effectively
- Configure, customize, and deploy technical solutions, leveraging company products, APIs, and third-party integrations as needed
- Conduct solution demonstrations, proof-of-concepts, and pilot projects to showcase functionality and validate solution feasibility
- Collaborate with software development teams to ensure seamless integration of customizations and enhancements
- Serve as a technical advisor and subject matter expert, providing guidance and support to customers throughout the solution lifecycle
- Conduct technical workshops, training sessions, and knowledge transfer sessions to empower customers to maximize the value of their solutions
- Troubleshoot technical issues, identify root causes, and implement effective solutions to resolve customer challenges
- Stay abreast of industry trends, emerging technologies, and best practices to continuously enhance solution offerings and capabilities
- Understand the advertising marketplace in terms of data collaboration and ad tech/mar tech
- Provide feedback to product management and development teams to inform roadmap prioritization and feature enhancements
- Contribute to the development and documentation of internal processes, tools, and methodologies to streamline solution delivery and support
- Understand and comply with InfoSum’s security and privacy policies, and be attentive to information security at all times in the performance of duties for InfoSum
Requirements
- 3-5 years of experience in solutions engineering, technical consulting, or a related position within the ad-tech, mar-tech, or data technology space
- Expert knowledge of solutions engineering and associated departmental operational excellence
- Strong knowledge of sales and post-sale practices
- Experience in a query language (SQL preferred)
- Experience in a scripting language such as Python
- Experience in ETL operations with expertise in at least one of these: GCP, Snowflake, AWS, Azure, Databricks
- Analytical mindset
- Process-oriented
- Ability to function and succeed in ambiguous and high-stakes environments
- Persuasion, consensus building, and negotiation
- Excellent communication skills and ability to present
- Ability to establish credibility, trust, and collaborate across teams
- Understanding of key value and revenue drivers
- Empathy for customers and strong adherence to quality
- Understanding of Advertising technology and its impact in a commercial marketing/advertising/paid media space
Benefits
As well as working as part of an amazing, engaging and collaborative team, we offer our staff a wide range of benefits to motivate them to be the best they can be! Here's an overview of everything we offer right now!
- Competitive commercial bonus plan
- Up to $130k base salary (based on experience)
- Healthcare benefits
- 401k
- Mental wellbeing and support
For this role, we would ideally like for someone to be based locally and come into the office 2-3 times a week for team syncs, however, if you require more flexibility, we can discuss a solution that works for everyone.
Top Skills
What We Do
InfoSum is the world’s leading data collaboration platform empowering companies to deliver better customer experiences while prioritizing customer privacy. Using patented, privacy-first technology, InfoSum connects customer records between and amongst companies, without moving or sharing data. Since launching the platform in 2019, global customer-oriented companies across financial services, CTV, retail, healthcare, gaming, and entertainment trust InfoSum to seamlessly and compliantly deliver better customer experiences. InfoSum was founded in 2015 with a vision to connect the world’s data without ever sharing it. The company has multiple patents, protecting its invention of the ‘non-movement of data.’ InfoSum is based in the US, UK and CE and is poised for exponential growth in 2021, with a Series A investment, and a rapidly expanding client base.
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