Toast creates technology to help restaurants and local businesses succeed in a digital world, helping business owners operate, increase sales, engage customers, and keep employees happy. We help restaurants streamline operations, increase revenue, and deliver amazing guest experiences through our platform that combines point of sale, guest-facing technology, and award-winning customer support. As a Toaster, you will be challenged to take on meaningful projects that will help shape the future of the company. Join us as we empower the community to delight guests, do what they love, and thrive.
We are looking for a product and application expert who will become a part of the overall sales process with the objective to drive revenue. This person will engage with prospective customers by working closely with the Sales and Product Management teams.
A day in the life (Responsibilities)
- Assist sales teams in presenting the Toast product and platform to prospects
- Become an expert in the product with complete knowledge of the technologies and the application software
- Learn to identify the prospect’s business challenges and whether to position the value of the Toast platform and/or the partner ecosystem as a solution
- Clearly communicate gaps in product/market fit to Product Management and Product Marketing teams
- Work closely with Sales Enablement regionally to provide training and product expertise
- Attend trade shows and other events as a Toast brand ambassador
- Must have ability to work closely with Product Management, Sales Enablement, and Marketing teams
- Must have the ability to work with minimal supervision
- A strong spirit and energy to provide the best support in the restaurant industry
- Comfortable working in an entrepreneurial environment
What you'll need to thrive (Requirements)
- Minimum two years hospitality or related industry experience required
- Ability to handle complex customer communications fluently while maintaining high levels of customer satisfaction
- Strong problem solving/troubleshooting skills
- POS knowledge required, Restaurant operations experience a plus
- Excellent communication and customer service skills
- Detail oriented
- Must have the ability to work with minimal supervision
AI at Toast
At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture.
Our Total Rewards Philosophy
We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits.
This role is for a current vacancy
The base salary range for this role is listed below. The starting salary will be determined based on skills, experience, and geographic location. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
How Toast Uses AI in its Hiring Process
Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. We ask that you complete interviews and assessments on your own, without real-time AI tools, recording, or transcription bots, unless we tell you otherwise in advance. To learn more: https://careers.toasttab.com/ai-in-hiring
Our Approach to Hybrid Working
We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the hospitality community, regardless of location. Please visit the Locations page on our career site to learn more about our in-office expectations by region: https://careers.toasttab.com/locations-toast
People Are the Secret Ingredient in Our Recipe for Success
At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry brings together people with a wide range of backgrounds, experiences, and perspectives, and we value that same breadth at Toast. We strive to build a culture grounded in authenticity, respect, and humility, where every Toaster has a real opportunity to grow, contribute, and do their best work—raising the bar in delivering exceptional experiences for our customers and each other.
Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].
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For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
Skills Required
- Minimum two years of hospitality or related industry experience
- Ability to handle complex customer communications fluently while maintaining high customer satisfaction
- Strong problem-solving and troubleshooting skills
- Point-of-sale (POS) knowledge
- Excellent communication and customer service skills
- Detail-oriented work style
- Ability to work with minimal supervision
- Restaurant operations experience
What the Team is Saying
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Toast Compensation & Benefits Highlights
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Leave & Time Off Breadth — Flexible/unlimited PTO, paid company holidays, and a paid sabbatical after five years are highlighted as core parts of the package. Feedback suggests many employees value the flexibility to take time away when needed.
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Parental & Family Support — Paid parental, family, and medical leave, plus fertility and family-forming support and subsidized backup care, feature prominently. Feedback suggests these offerings are a notable strength for employees with caregiving needs.
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Healthcare Strength — Medical, dental, and vision coverage alongside life and disability insurance anchor the package, with therapy and coaching also available. Feedback suggests the breadth of health coverage is a recurring positive.
Toast Insights
What We Do
Toast is the all-in-one platform built for restaurants of all sizes. Toast provides a single platform of software as a service (SaaS) products and financial technology solutions that give restaurants everything they need to run their business, including point of sale, payments, supplier management, digital ordering and delivery, marketing and loyalty, and team management. By serving as the restaurant operating system across dine-in, takeout, and delivery channels, Toast helps restaurants increase revenue, streamline operations and deliver amazing guest experiences.
Why Work With Us
Our recipe for an awesome workplace: One splash of friendship A dollop of impact A sprinkle of no hierarchy & A heavy spoonful of individuality Mix these ingredients in a fast-paced and hardworking environment. Best paired with a side of interesting people who always bring their whole selves to work. *100% Sunday scary free
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Toast Teams
Toast Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
