Who we are
Faye is the first-ever digital, consumer-centric travel insurance for Americans with a product redefining travel coverage and care, taking it from a forgettable add-on to a must-have advantage that enhances the entire trip experience. Faye’s whole-trip protection, coupled with its proprietary technology, enables 24/7 immediate assistance, claims processing and reimbursements anywhere in the world, setting a new standard and over-delivering in an industry synonymous with doing the opposite.
Life at Faye
At Faye, every day is a journey. Whether you’re building the next generation of travel products, coding new solutions, or helping travelers navigate the unexpected, your work here has a real impact on real people. Our team is as diverse as the destinations our travelers explore–made up of 62% women, 50% parents, and a few office pets. Since launching in 2022, we’ve accomplished what others in the travel insurance industry only dream of–and we’re just getting started. At Faye, we believe in growing together, having fun along the way, and making every day count.
What we're looking for
We're looking for a Solutions Engineer to serve as the technical bridge between our Business Development and Engineering teams. This is a hands-on, customer-facing role for someone who enjoys solving complex technical challenges while building strong partnerships.
You'll own the technical implementation journey for our partners, from the first sales conversation through integration, launch, and ongoing success - ensuring seamless execution and long-term value.
ResponsibilitiesPre-Sales
- Scope partner engagements with clear objectives and success criteria
- Work with the business development team to identify new opportunities and prepare technical documentation to support the sales process
- Present technology demos to support new business
Integration & Implementation
- Own partner integrations end-to-end as the primary technical point of contact
- Support the design and implementation process of tailored solutions based on partner technical requirements
- Coordinate internal stakeholders to ensure timely and successful integrations
Post-Launch & Growth
- Troubleshoot, reproduce, and identify root causes of partner-reported issues
- Serve as an advocate for partners inside the engineering organization
- Use SQL, Tableau, and reporting tools to identify and present actionable growth opportunities to partners
- Manage multiple concurrent partner engagements
- Identify process improvement opportunities and implement automation to optimize client engagements
- Customer-facing background in sales engineering, solutions consulting, or a similar role
- 3+ years of programming experience in Node.JS or an equivalent language
- 3+ years of experience with web technologies such as HTTP, HTML, XML, and REST APIs
- Strong written and verbal communication skills with both technical and non-technical audiences
- Experience in the travel or travel insurance industry
Skills Required
- Customer-facing background in sales engineering, solutions consulting, or a similar role.
- 3+ years of programming experience in Node.JS or an equivalent language.
- 3+ years of experience with web technologies such as HTTP, HTML, XML, and REST APIs.
- Strong written and verbal communication skills with both technical and non-technical audiences.
- Experience in the travel or travel insurance industry.
- Experience using SQL and Tableau for reporting and analysis.
Faye (withfaye.com) Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Faye (withfaye.com) and has not been reviewed or approved by Faye (withfaye.com).
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Leave & Time Off Breadth — Feedback suggests 20 days of PTO has been highlighted positively. This points to a relatively robust time-off offering.
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Affordable Benefits — Feedback suggests fully paid benefits have been cited, reducing out-of-pocket costs. This implies the benefits package may be financially accessible.
Faye (withfaye.com) Insights
What We Do
Named a TIME Best Invention of 2025, a Top 25 Hot Travel Startup of 2025 by PhocusWire, a Top 50 Insurtech Startup Globally in 2025 by CB Insights, one of the Best Travel Insurance Companies by The Wall Street Journal, and a LinkedIn Top Startup of 2025. Faye is award-winning travel insurance that provides whole-trip travel coverage and care to bring out the best in each journey with industry-leading technology that enables smarter, faster, smoother assistance and claims resolutions. Our robust travel insurance covers your health, your trip, your stuff, and even your pet, via an app that provides real-time proactive solutions, quick reimbursements and 24/7 customer experience specialists who turn travel mishaps into laugh-about-it-later memories. Join our team of travel and insurance experts as we set a new standard by overdelivering in an industry oftentimes synonymous with doing the opposite.
