POWER A WORLD OF TRUST
Incode is the leading provider of world-class identity solutions that is reinventing the way humans authenticate and verify their identities online to power a world of digital trust.
Through our revolutionary identity solutions, we are unleashing the business potential of universal industries including finance, government, retail, hospitality, gaming, and more, by reducing fraud and transforming human interactions with data, products, and services.
We’re in the process of rapidly scaling our diverse global team and we’re looking for entrepreneurial individuals and leaders who are curious, driven, and excited by ownership to join a Unicorn-status scale-up!
Incode is a Series B unicorn ($2.1B valuation) rewriting how the world proves identity. Our AI-powered platform lets leading banks, fintechs, marketplaces, and governments deliver friction-free experiences while defeating fraud and safeguarding privacy. Customers such as Citi, AirBnB, Block, Chime, Sixt, and TikTok rely on Incode to power their identity verification and security. Recently named a leader in the Gartner® Magic Quadrant™ for Identity Verification, we’re scaling fast—and we need a product-marketing leader who can turn breakthrough technology into a category-defining narrative.
The Impact You’ll MakeWe are seeking a Post-Sales Solutions Engineer with a strong background in backend architecture and cloud-native infrastructure to support enterprise customers in successfully implementing our platform. This is a cross-area role that bridges Sales, Customer Success, Product, and Engineering, ensuring that our customers integrate our services seamlessly and effectively within their existing systems and business goals. You'll serve as the technical advisor and implementation architect, collaborating directly with customer teams—from backend engineers to executives—to tailor deployment strategies, resolve complex integration challenges, and ensure adoption best practices.
What You’ll Own & DriveCustomer Onboarding & Integration
- Lead the post-sales technical onboarding process, guiding enterprise customers through architecture reviews, API integrations, and deployment alignment.
- Assess customer environments (cloud, on-prem, hybrid) and advise on best practices for implementing our platform.
Technical Project Ownership
- Serve as the primary technical point of contact for customer engineering teams throughout the post-sales lifecycle.
- Translate product capabilities into actionable implementation plans that align with the customer's tech stack and business use cases.
- Design and validate integration patterns, architecture diagrams, and deployment flows.
Cross-Team Collaboration
- Act as a strategic conduit between Pre-Sales, Customer Success, Engineering, and Product, ensuring feedback loops are efficient and solutions are scalable.
- Collaborate with Product Managers and internal engineers to resolve customer requests and surface implementation blockers.
Evangelism & Enablement
- Conduct technical workshops, solution validation sessions, and integration health checks with customer teams.
- Develop implementation playbooks and reusable reference architectures for common customer patterns.
- Excellent Communicator – Excellent verbal and written communication; able to interface effectively with technical and non-technical stakeholders.
- High Empathy – Ability to balance customer advocacy with product capabilities and navigate competing priorities.
- Comfortable with Ambiguity – Thrives navigating rapidly shifting priorities and complex, undefined problems.
- Strong Visual Thinker – Strong diagramming, documentation, and solution storytelling abilities (e.g. Lucidchart, Miro, Draw.io).
Architecture & Systems Integration
- Strong understanding of distributed systems, microservices, and integration patterns (e.g. webhooks, event-driven, REST/gRPC).
- Cloud infrastructure architecture (AWS-focused, but familiar with GCP/Azure basics).
- Container orchestration with Docker & Kubernetes.
Security & Networking
- Secure API access, JWT/OAuth2, TLS/SSL principles.
- Symmetric and asymmetric encryption algorithms and key management.
- End-to-end encryption, VPN and SSH-based connections.
Backend Engineering
- Strong familiarity with Java and Spring ecosystem.
- API design and consumption best practices (OpenAPI, rate limiting, pagination).
- Proficiency with Linux environments and cloud-native observability tools (Grafana, Prometheus).
Frontend Knowledge
- While you will not be coding a full-stack application, it's good to understand how frontend technologies work: state management, local storage, CSP Headers.
Preferred Experience & Bonus Skills
- Experience working with enterprise customers in post-sales, solution consulting, or technical account management roles.
- Familiarity with DevOps practices and CI/CD pipelines.
- Hands-on with infrastructure-as-code (Terraform, CDK, or CloudFormation).
- Experience with Kafka, Redis, or similar systems in real-time architectures.
- Mission with Meaning – Shape how billions of people prove identity—safely, simply, and ethically.
- Rocket-Ship Growth – Join at an inflection point where your strategies will compound in value for years.
- Elite Team & Backing – Work a truly global with top engineers, designers, and investors who share your ambition to dominate a category.
- Ownership & Autonomy – Operate like a founder with the resources of a unicorn.
- Global Impact – Every program you launch will reverberate across industries and continents.
Lead the narrative. Empower the field. Join Incode and turn innovation into unstoppable market momentum.
Aspects of our Culture:
- High performance
- Freedom & responsibility
- Context, not control
- Highly aligned, loosely coupled
- Continuous Feedback
- Promotions & Development
- Learn more about Life at Incode!
Benefits & Perks:
- Flexible Working Hours & Workplace
- Open Vacation Policy
Equal Opportunities:
Incode is an equal opportunity employer, committed to creating a diverse and inclusive work environment. We take great pride in having an inclusive, diverse, and global team, and we are always looking for talented and passionate individuals from all backgrounds and walks of life. As part of our commitment to inclusion, we ensure that reasonable accommodations are available throughout the hiring process. If you require any accommodation due to a disability or specific need, please let our Talent Acquisition team know—we’ll do our best to support you.
Applicant Data Privacy:
We will only use your personal information concerning Incode’s application, recruitment, and hiring processes.
Skills Required
- Strong understanding of distributed systems, microservices, and integration patterns (webhooks, event-driven, REST/gRPC).
- Cloud infrastructure architecture experience (AWS-focused; familiarity with GCP/Azure basics).
- Container orchestration experience with Docker and Kubernetes.
- Knowledge of secure API access patterns: JWT, OAuth2, TLS/SSL.
- Understanding of symmetric and asymmetric encryption algorithms and key management.
- Familiarity with VPN and SSH-based connections for integrations.
- Strong backend engineering experience with Java and the Spring ecosystem.
- API design and consumption best practices (OpenAPI, rate limiting, pagination).
- Proficiency with Linux environments and cloud-native observability tools (Grafana, Prometheus).
- Excellent verbal and written communication; ability to interface with technical and non-technical stakeholders.
- Strong diagramming and solution storytelling abilities (Lucidchart, Miro, Draw.io).
- Experience working with enterprise customers in post-sales, solution consulting, or technical account management roles.
- Familiarity with DevOps practices and CI/CD pipelines.
- Hands-on experience with infrastructure-as-code (Terraform, CDK, or CloudFormation).
- Experience with Kafka, Redis, or similar real-time architectures.
- Understanding of frontend concepts (state management, local storage, CSP headers).
What We Do
Incode Technologies is an omnichannel biometric identity company that builds secure, top-rated solutions for frictionless banking, healthcare, hospitality, and retail experiences. The company’s end-to-end web and mobile solutions are adopted globally for a variety of applications, including remote account opening & customer onboarding, identity & document verification, and transaction authentication by some of the world’s largest financial institutions, governments, and retailers.
