Founded by fans, Crunchyroll delivers the art and culture of anime to a passionate community. We super-serve over 100 million anime and manga fans across 200+ countries and territories, and help them connect with the stories and characters they crave. Whether that experience is online or in-person, streaming video, theatrical, games, merchandise, events and more, it’s powered by the anime content we all love.
Join our team, and help us shape the future of anime!
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
About the roleThe Insights & Reliability Engineering team builds data-intensive software systems that help Crunchyroll proactively detect, investigate, and improve reliability across user-facing experiences, including device QoE, payments, partner integrations, and core product journeys.
As a Senior Software Engineer, you will build, operate, and evolve tools, telemetry workflows, alerting systems, and operational insight platforms that turn high-volume product and platform data into actionable reliability signals. Your work will help engineering teams identify regressions, understand customer impact, improve signal quality, and drive systemic fixes before issues meaningfully affect users.
This is a software engineering role for someone who enjoys working close to data and production systems. The ideal candidate has strong coding fundamentals, SQL/data fluency, experience building reliable tools or data workflows, and the production instincts to solve ambiguous production problems across systems. As a senior engineer, you will help shape technical direction, define scalable operational practices, and influence cross-functional partners across engineering, product, data, and partner-facing teams.
What you will be doing- Build, operate, and evolve reliability tooling, telemetry workflows, alerting systems, dashboards, and automation that help teams detect and investigate customer-impacting issues.
- Transform high-volume product, device, payment, partner, and platform telemetry into reliable operational signals for anomaly detection, alerting, debugging, and leadership visibility.
- Use SQL, logs, metrics, dashboards, and product context to identify anomalies, baseline performance, validate hypotheses, and uncover patterns that drive reliability improvements.
- Lead cross-team improvements to monitoring, alerting, signal quality, triage workflows, and operational automation, defining scalable patterns that reduce time to detection and resolution.
- Participate in incident response, alert review, and production issue investigation for device, payment, and partner-related issues, with a focus on improving the systems and processes that make future issues easier to detect and resolve.
- Work with internal service owners and external technical partners when reliability issues span device, payment, or partner ecosystems, with a focus on improving the software systems, telemetry, and ownership paths that make future issues easier to detect and resolve.
- Collaborate with engineering, product, data, analytics, and partner teams to drive systemic fixes, postmortem learnings, and long-term reliability improvements.
- Help set technical direction for reliability tooling and investigation workflows within your area, establishing patterns for telemetry quality, debugging, and operational readiness.
- Communicate technical findings, customer impact, tradeoffs, and recommendations clearly to both technical and non-technical stakeholders.
- Bachelor’s degree in Computer Science, Engineering, Data Science, or a related field, and/or 8+ years of practical engineering experience.
- Strong coding skills, with Python preferred; experience with similar modern programming languages is also welcome if you can ramp up quickly in Python-based workflows.
- Strong SQL skills and experience working with high-volume event, telemetry, product, or operational datasets.
- Experience building, testing, deploying, and maintaining production-quality software, internal tools, data workflows, automation, or observability systems.
- Experience with data-processing systems, analytics engineering workflows, reliability tooling, alerting systems, or operational insight platforms.
- Ability to debug ambiguous production problems using data, logs, metrics, dashboards, code, system behavior, and product context.
- Experience working across data, observability, and analytics platforms, such as Databricks/Spark for data processing, Airflow/dbt for workflow orchestration and modeling, Datadog/Grafana for monitoring, and Tableau/Mixpanel/Mux for product or experience analytics.
- Experience defining scalable operational processes, improving signal quality, reducing alert noise, and turning repeated manual workflows into durable automation.
- Experience in reliability engineering, SRE, incident response, support engineering, analytics engineering, data engineering, or operational tooling roles.
- Comfortable working with consumer device, payment, partner integration, or distributed system domains.
- Proven ability to influence stakeholders across Engineering, Product, Data, Analytics, and partner-facing teams.
- Experience leading ambiguous, cross-system initiatives and aligning multiple teams around technical priorities, operational tradeoffs, and durable reliability improvements.
- Experience using AI-assisted engineering tools, including agentic workflows where appropriate, to accelerate investigation, implementation, testing, or automation, with strong judgment around correctness, maintainability, security, and production safety.
- Clear communicator, capable of translating technical findings, reliability risks, and customer impact for broad audiences.
- Enjoy building and evolving software, data workflows, and observability systems that make complex production behavior easier to understand and improve.
- Are fluent in both code and data, and like using telemetry, SQL, logs, metrics, and product context to solve ambiguous problems.
- Are obsessed with understanding root causes, not just patching symptoms.
- Believe in turning repeated manual workflows into reliable tools, automation, and scalable operating practices.
- Have a strong sense of ownership and pride in improving customer experience through better reliability systems.
- Enjoy working behind the scenes to make things “just work” for millions of fans.
#LifeAtCrunchyroll #LI-Hybrid
We want to be everything for someone rather than something for everyone and we do this by living and modeling our values in all that we do. We value
Courage. We believe that when we overcome fear, we enable our best selves.
Curiosity. We are curious, which is the gateway to empathy, inclusion, and understanding.
- Kaizen. We have a growth mindset committed to constant forward progress.
Service. We serve our community with humility, enabling joy and belonging for others.
Our mission of helping people belong reflects our commitment to diversity & inclusion. It's just the way we do business.
We are an equal opportunity employer and value diversity at Crunchyroll. Pursuant to applicable law, we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Crunchyroll, LLC is an independently operated joint venture between US-based Sony Pictures Entertainment, and Japan's Aniplex, a subsidiary of Sony Music Entertainment (Japan) Inc., both subsidiaries of Tokyo-based Sony Group Corporation.
Questions about Crunchyroll’s hiring process? Please check out our Hiring FAQs: https://help.crunchyroll.com/hc/en-us/articles/360040471712-Crunchyroll-Hiring-FAQs
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Please beware of recent scams to online job seekers. Those applying to our job openings will only be contacted directly from @crunchyroll.com email account.
Skills Required
- Bachelor's degree in Computer Science, Engineering, or a related field, and/or 8+ years of practical experience
- Experience in SRE, Support, or Incident Response roles
- Skilled in triaging production issues and defining scalable operational processes
- Hands-on experience working with consumer devices (e.g., Smart TVs, set-top boxes, streaming sticks, game consoles)
- Familiar with production alerting and monitoring tools (e.g., Datadog)
- Strong SQL skills and data exploration instincts
- Experience with dashboards and analytics platforms (e.g., Tableau, Mixpanel, Mux)
- Ability to spot trends, baseline performance, and validate hypotheses using data
- Proficient in at least one modern programming language (e.g., Python, Go, Java, Node.js)
- Experience building internal tools and automations that streamline operational workflows
- Familiarity with ETL frameworks or data pipeline infrastructure
- Comfortable working directly with external technical partners to resolve field issues
- Proven ability to influence internal stakeholders across Engineering, Product, and Data teams
- Clear communicator, capable of translating technical topics for broad audiences
What the Team is Saying
Crunchyroll Compensation & Benefits Highlights
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Healthcare Strength — Public materials outline medical, dental and vision coverage with mental‑health support, HSA/FSA options, EAP access, and even pet insurance in some offices. Feedback suggests wellness initiatives and on‑site gym or classes in certain locations further bolster the health offering.
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Retirement Support — A 401(k) with employer match is advertised, and feedback suggests the match can be notable alongside performance bonuses. Together these elements provide meaningful retirement backing with additional financial incentives.
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Leave & Time Off Breadth — A flexible "use what you need" time‑off policy is highlighted alongside paid holidays, paid sick leave, and paid volunteer time. Feedback suggests hybrid/WFH flexibility also contributes to overall time‑off usability.
Crunchyroll Insights
What We Do
At Crunchyroll, we deliver what anime fans love—anytime, anywhere. With the world’s largest anime streaming library, we connect fans to the stories, characters, and creators they love. But Crunchyroll is more than just a destination to watch anime—it's a global ecosystem where anime lives and breathes beyond the screen. From streaming and theatrical releases to merch, games, news, events, and music, we offer fans immersive experiences that celebrate anime culture in all its forms. Headquartered in the U.S. with teams and reach across the globe, Crunchyroll is an independently operated joint venture between Sony Pictures Entertainment and Aniplex of Japan. This unique partnership gives us the power to scale globally while staying rooted in anime’s cultural origins, ensuring authenticity and access for fans everywhere. We believe anime is more than entertainment—it’s a way of life. And we’re here to champion that passion every day.
Why Work With Us
We take the People Experience seriously here at Crunchyroll. Join a diverse team of talented, ambitious people who treat each other well and believe that how we win is just as important as winning.
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Crunchyroll Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Three in-person days per week. Tuesdays, Wednesdays, and Thursdays are the company-wide days for ALL team members to be in the office, and individuals may choose to come in more if they please.
