At Probe Group, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.
About the Role
We are looking for a Solutions Architect (Manager-level IC role) to design innovative and commercially viable BPO solutions that support business growth. In this role, you will work closely with Sales, Operations, Workforce Management, Pricing, Technology, and other cross-functional teams to develop winning client solutions, respond to RFPs, and support strategic business opportunities.
If you enjoy solving complex business challenges, working with clients, and designing customer-centric outsourcing solutions, we'd love to hear from you!
Key Responsibilities
- Design end-to-end BPO and Customer Experience (CX) solutions based on client requirements
- Collaborate with cross-functional teams to develop operational and commercial solution designs
- Support RFP, RFI, and proposal development for new business opportunities
- Build staffing, pricing, and cost models in partnership with Operations, WFM, Pricing, and Finance
- Participate in client discovery sessions, solution workshops, and presentations
- Ensure proposed solutions are operationally feasible, commercially competitive, and aligned with business objectives
- Support transition planning and handover to delivery teams following successful deal closure
Qualifications
- At least 3 years of experience in Solution Architecture, Solution Design, Commercial Solutioning, or a related role within the BPO industry
- Proven experience supporting RFP/RFI responses, bid management, or pre-sales activities
- Strong understanding of BPO operations, Contact Center Outsourcing (CCO), Customer Experience (CX), or Omnichannel service delivery
- Experience working with commercial pricing, staffing models, or workforce planning is highly preferred
- Excellent stakeholder management, communication, and presentation skills
- Ability to collaborate effectively across cross-functional teams in a fast-paced environment
Why Join Us?
- Work on strategic, enterprise-level client opportunities
- Collaborate with regional and global stakeholders
- Be part of a high-performing team driving business growth through innovative solution design
Skills Required
- At least 3 years of experience in Solution Architecture, Solution Design, Commercial Solutioning, or a related role within the BPO industry
- Proven experience supporting RFP/RFI responses, bid management, or pre-sales activities
- Strong understanding of BPO operations, Contact Center Outsourcing (CCO), Customer Experience (CX), or Omnichannel service delivery
- Experience working with commercial pricing, staffing models, or workforce planning
- Excellent stakeholder management, communication, and presentation skills
- Ability to collaborate effectively across cross-functional teams in a fast-paced environment
Similar Jobs
What We Do
At Probe CX, we help our clients become modern digital organisations. With a dedicated team of 19,000-plus staff across five countries, including Australia, New Zealand, the Philippines, the United States, and India, we create blueprints for delivering exceptional CX. We combine the latest technology with people, processes, and data, and provide businesses with complete end-to-end service for customer operations. In a world that has never been more competitive, Probe CX creates innovative, contemporary digital solutions with a human touch to help unlock trapped value and establish a foundation for service-led value creation that is socially responsible and sustainable. Having worked with clients across various industries, ranging from household names to ambitious start-ups, Probe CX is committed to helping organisations create environments for digitally-enabled CX to thrive
