Are You Ready to Make It Happen at Mondelēz International?
Join our Mission to Lead the Future of Snacking. Make It Matter.
You are a specialist in a process, workstream or area in Mondelēz International Digital Services, working to support impeccable service operations.
Global Talent and Performance Advisor
Stakeholder Management
- Support senior team members in managing stakeholder relationships and deliverables across Talent and Performance processes
Project Management
- Support the execution of Talent & Performance projects by tracking timelines, working on deliverables, and flagging issues
- Assist in coordinating across teams to ensure alignment and progress; escalate risks as needed
Ticket Management
- Answer and manage incoming ticket requests related to Talent and Performance processes in a timely manner
- Triage and escalate complex queries to senior team members as needed
- Ensure tickets are tracked, updated, and resolved within agreed service levels
Process Improvements
- Support and/lead process improvement initiatives across Talent and Performance by gathering data, documenting current processes, and assisting in implementation
- Lead in updating and maintaining ways of working documentation to ensure processes remain current and efficient
- Identify opportunities for improvement and share recommendations with the team
Communication & Materials Development
- Assist in developing clear, engaging materials (guides, comms, etc.)
- Help translate complex processes into simple, understandable messaging under guidance from senior team members
What We Are Looking For
- Background in Talent and/or Performance processes
- Background in Service now and Workday experience
- Background in analyzing data and/or handling reports
- Background in developing communication materials
- Background in project management or handling multiple initiatives
- Good stakeholder management
- Good analytical and problem-solving ability
- Team player, proactive, and self-driven
- High sense of ownership and accountability
More about this role
Work schedule: Midshift
No Relocation support available
Business Unit Summary
At Mondelēz International, our purpose is to empower people to snack right by offering the right snack, for the right moment, made the right way. That means delivering a broad range of delicious, high-quality snacks that nourish life's moments, made with sustainable ingredients and packaging that consumers can feel good about.
We have a rich portfolio of strong brands globally and locally including many household names such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. We are proud to hold the top position globally in biscuits, chocolate and candy and the second top position in gum.
Our 80,000 makers and bakers are located in more than 80 countries and we sell our products in over 150 countries around the world. Our people are energized for growth and critical to us living our purpose and values. We are a diverse community that can make things happen-and happen fast.
Mondelēz International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation or preference, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Type
Regular
Service Operations (Delivery)
Global Business Services
Skills Required
- Background in Talent and/or Performance processes
- Experience with ServiceNow
- Experience with Workday
- Experience analyzing data and handling reports
- Experience developing communication materials
- Project management or experience handling multiple initiatives
- Strong stakeholder management skills
- Good analytical and problem-solving ability
- Team player, proactive, and self-driven
- High sense of ownership and accountability
What We Do
Mondelēz International, Inc. (NASDAQ: MDLZ) is an American multinational confectionery, food, and beverage company based in Illinois which employs approximately 90,000 individuals around the world. Our Purpose Our purpose is to empower people to snack right. We will lead the future of snacking around the world by offering the right snack, for the right moment, made the right way. Our Brands We’re leading the future of snacking with iconic brands such as Oreo, belVita and LU biscuits; Cadbury Dairy Milk, Milka and Toblerone chocolate; Sour Patch Kids candy and Trident gum. Our People Our 90,000+ colleagues around the world are key to the success of our business. Our Values and Leadership Commitments of Love our Consumers and Brands, Grow Every Day, and Do What's Right shapes our culture – what we believe in, stand for, and what guides our actions and decisions. Great people and great brands. That’s who we are. Our Strategies We are uniquely positioned to lead the future of snacking with strong leadership in our categories, an unparalleled portfolio of global and local brands, and a solid footprint in fast-growing markets. Aimed at delivering sustainable growth, our strategic plan is centered around three strategic priorities: • Growth: accelerate consumer-centric growth • Execution: drive operational excellence • Culture: build a winning growth culture
Why Work With Us
We offer passionate, energetic and curious people a huge choice of careers in our fun, fast-paced, global business. We operate in four regions: Asia, Middle East & Africa; Europe; Latin America; and North America. And in over 80 countries our people are united in a common purpose to empower people to snack right.
Gallery
Mondelēz International Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
#TeamMDLZ Flexible Working Pledge: We Trust each other to work flexibly and productively We show Empathy, encouraging belonging and connection We are Mindful of making space and taking time
