Microsoft Jobs

Solution Engineering Manager - Cloud & AI

Microsoft

Solution Engineering Manager - Cloud & AI

Posted Yesterday

Be an Early Applicant

Hiring Remotely in United States

Remote

131K-272K Annually

Senior level

Software • Quantum Computing • Metaverse • Infrastructure as a Service (IaaS)

The Role

Leads a solution engineering team responsible for technical pre-sales, customer engagement, solution design, demonstrations, proofs of concept, and digital transformation strategy. Coaches employees, manages performance and capacity, develops partner ecosystems, drives technical wins, and aligns Microsoft cloud and AI solutions with customer needs. The role also shapes competitive strategy, resolves technical blockers, supports cross-functional sales efforts, and promotes architectural standards, security, and regulatory compliance.

Summary Generated by Built In

Overview

In addition, this role has people management responsibilities including driving employee growth and development, executing projects, and managing performance. Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team. Uses knowledge to build credibility with customers. Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes. Leverages knowledge of resources. Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams. Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources. Maximizes area-level capacity and capabilities by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem. Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy. Coaches and provides support to team and across internal teams to define and execute strategy.

Responsibilities

Build Strategy

Builds competitive knowledge of team by enabling competitive learning and identifying experts to share knowledge. Enables team to share compete knowledge with internal teams and communities, influence compete strategies, and highlight Microsoft advantages during architecture and capability discussions. Acts as a subject matter expert on a particular competitive discipline(s).

Coaches and provides support to team and across internal teams to define and execute strategy. Proactively approaches customers to understand and identify cross-workload strategy opportunities. Engages internal teams to ensure capability to execute strategy.

Maintains communications with internal partners (e.g., Account Technology Unit [ATU], Customer Service Unit [CSU] manager, SSM) on highest potential customers to pre-align technical resources to customer and customer cases based on account planning and priorities, with the flexibility to realign to minimize orchestration and enable proactive engagements as needed.

Works with local marketing and account teams to shape strategic win and customer success plans and tailor to audience for the local markets using knowledge of Microsoft offerings, their context in the competitive landscape, and broader market trends. Ensures team is equipped to execute compete strategy, collaborating with cross-functional groups as needed. Where applicable, oversees team(s) in the building of consumption plans with moderately complex requirements in coordination with Partner and Industry Solutions Delivery teams after customer sign-off.

Education

Ensures team members participate in tech communities and drives feedback to improve overall team member experience and effectiveness at subsidiary level.

Acts as a technical thought leader by sharing best practices (e.g., architectures, materials) and regularly delivering content at Microsoft events (e.g., TechReady). Provides insight into how to identify opportunities to increase solutions/portfolio understanding, emphasizing continuous security enhancement and regulatory compliance.

Enables and empowers team to develop technical expertise and provide technical insights to internal teams. Acts as a role model by increasing own technical knowledge and serving as a respected technology leader to team. Provides insight onto Corporate, business and product groups, sales strategy, and business reviews for impact.

Leverage Partner Ecosystem

Supports partner technical capacity by monitoring and analyzing resources through interactions, communicating with managers, and identifying new partnership opportunities to build subsidiary strategy.

Maximizes area-level capacity and capabilities by coaching team to grow partner network, identifying gaps and promoting Microsoft within the Microsoft ecosystem (e.g., account teams). Raises escalations or alleviates blockers through collaboration with manager-level counterparts in cross-functional groups.

People Management

Managers deliver success through empowerment and accountability by modeling, coaching, and caring. Model: Live our culture. Embody our values. Practice our leadership principles. Coach: Define team objectives and outcomes. Enable success across boundaries. Help the team adapt and learn. Care: Attract and retain great people. Know each individual’s capabilities and aspirations. Invest in the growth of others.

Scale Customer Engagements

Proactively identifies and engages with key customer technical decision makers and influencers while engaging sales team. Coaches and enables team to identify and proactively engage with key customer technical decision makers and influencers to help unblock technical obstacles.

Enables and empowers team to influence customer decisions and ensure technical wins by streamlining processes and managing the flow of wins, leveraging deep knowledge of processes (e.g., Managed Service Provider [MSP], Managed Certified Professional [MCP]), tools, and programs (e.g., FastTrack, End Customer Investment Funds [ECIFs]). Aligns goals across solution areas and facilitates cross-selling with various workloads (e.g., Apps, Data and Infrastructure)

Leverages knowledge of resources (e.g., roles, Microsoft Technology Center [MTC], demo sites, virtual sites, Value Based Delivery [VBD], Customer Success Unit [CSU]) and owns resolution of technical and non-technical blockers by engaging other teams (e.g., engineering, Account Team Unit [ATU], Specialist Team Unit [STU]) and conveying impact. Anticipates and addresses future potential blockers based on needs. Identifies patterns of blockers within area of expertise and drives resolution through local and global escalation.

Uses knowledge of customer context, and deep technical, domain, and industry knowledge to build credibility with customers and act as a trusted advisor to assess and consult on their security needs.

Ensures consistency and quality through capturing, sharing, and adherence of standards and best practices in customer engagements by implementing cross-functional initiatives to different channels across a subsidiary to drive consistency in technical approach and ensure customer technical experience across teams.

Orchestrates team resources and coaches team to maximize impact of customer engagements and drive mid-to long-term strategy through cross-workload capacity planning, prioritization, and utilization of resources. Proactively plans team resources and influences future blueprints. Qualifies and prioritizes opportunities, and holds team accountable for maximizing selling time to achieve scorecard objectives and subsidiary strategy.

Solution Design and Proof

Applies advanced sales methodologies (e.g., challenger sales) and coaches team in guiding customers through digital transformation solutions, underscoring security improvements and using innovation to challenge solutions against changing technology (e.g., Power Apps).

Identifies new technical and business trends and needs, and identifies ideas that can be transformed into solutions that benefit customers/partners, serving as the voice of the customer (VOC) to Microsoft. Ensures input is utilized and solutions for the customer are established at the area level.

Coaches team to envision new and innovative solutions that use Microsoft technology to meet customer needs. Supports team in coordinating with stakeholders to develop solutions for complex sales scenarios. Ensures team capability to execute on those solutions.

Coaches team and oversees demonstrations (e.g., architectural design sessions, and proof of concept [POC] sessions, pilots, hackathons) of solutions based on multiple products and position solutions against competitors. Ensures demonstrations enable customers to identify and resolve technical issues with clear criteria and next steps that guarantee deployment of Microsoft technology.

Promotes adaptation and extension of architecture patterns to accommodate complex customer requirements and drive integration solutions for industry flavor.

Qualifications
Required Qualifications

Master's Degree in Computer Science, Information Technology, Business or related field AND 4+ years technical pre-sales or technical consulting experience OR Bachelor's Degree in Computer Science, Information Technology, or related field AND 6+ years technical pre-sales or technical consulting experience OR 7+ years technical pre-sales or technical consulting experience OR equivalent experience.

Other Requirements

This position is not eligible for visa sponsorship. Candidates must have authorization to work in the United States that does not now or in the future require employer sponsorship.

Preferred Qualifications

8+ years technical pre-sales, technical consulting, or technology delivery, or related experience OR equivalent experience.
6+ years experience with cloud and hybrid, or on premises infrastructures, architecture designs, migrations, industry standards, and/or technology management.
3+ years people management experience (including leading virtual teams).

Solution Engineering M5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year.

Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here:
https://careers.microsoft.com/us/en/us-corporate-pay

This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled.

Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Skills Required

Master's degree in Computer Science, Information Technology, Business, or a related field and 4+ years of technical pre-sales or technical consulting experience
Bachelor's degree in Computer Science, Information Technology, or a related field and 6+ years of technical pre-sales or technical consulting experience
7+ years of technical pre-sales or technical consulting experience, or equivalent experience
Authorization to work in the United States without current or future employer sponsorship
8+ years of technical pre-sales, technical consulting, technology delivery, or related experience
6+ years of experience with cloud and hybrid or on-premises infrastructures, architecture designs, migrations, industry standards, or technology management
3+ years of people management experience, including leading virtual teams

Microsoft Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Microsoft and has not been reviewed or approved by Microsoft.

Healthcare Strength — Health coverage is described as comprehensive, with preventive care coverage, vision options, and annual out-of-pocket limits. Feedback suggests medical, mental-health, and disability support are a major strength of the package.
Parental & Family Support — Family support is expansive, including parental leave, family caregiver leave, child-care assistance, family concierge services, fertility options, and college-advising support for eligible employees. Feedback suggests these benefits meaningfully ease caregiving and family planning demands.
Wellbeing & Lifestyle Benefits — Wellbeing resources include counseling and employee-assistance services, wellness reimbursements, product discounts, and charitable-matching programs. Feedback suggests these extras complement core benefits and support day-to-day quality of life.

Learn more about Microsoft's Compensation & Benefits →

Microsoft Insights

What's It Like to Work at Microsoft? Microsoft Culture & Values Microsoft Career Growth & Development What's the Work-Life Balance Like at Microsoft? Microsoft Leadership & Management Microsoft Company Growth, Stability & Outlook

View all jobs at Microsoft

View Microsoft Profile

Report Job

Am I A Good Fit?

beta

Get Personalized Job Insights.

Our AI-powered fit analysis compares your resume with a job listing so you know if your skills & experience align.

The Company

HQ: Redmond, WA

206,870 Employees

Year Founded: 1975

What We Do

At Microsoft, our mission is to empower every person and every organization on the planet to achieve more. Our mission is grounded in both the world in which we live and the future we strive to create. Today, we live in a mobile-first, cloud-first world, and the transformation we are driving across our businesses is designed to enable Microsoft and our customers to thrive in this world.