It all started when engineer Fred Luddy wrote code that automated a tedious task for his coworker, Phyllis. She cried tears of joy. That moment inspired Fred to build a company that could do that for everyone—freeing people from busywork so they could focus on meaningful work. Today, ServiceNow is the AI control tower for business reinvention. Our ServiceNow AI platform brings together any AI, any data, and any workflow— helping 85% of the Fortune 500® work smarter, faster, and better. We're building an AI-native culture where technology and talent are unstoppable together. And we're just getting started.
Join us to put AI to work for people.
Job Description
As the Solution Architect for Public Sector India, you'll be the technical lead for ServiceNow's entry into the Indian public sector. You'll turn government digitisation programs into solution blueprints, proof of concepts, and winning bids, with AI at the centre of the story.
Purpose:
Design and deliver AI-led architectures aligned with the India AI Mission & ministry priorities, proof of concepts, and tender responses that win public sector business in India and build trust with government technology leaders and SI partners.
India Public Sector Context:
- Who we serve: central ministries, state governments, PSUs, regulators, smart city and urban bodies, and digital public infrastructure programs.
- Where ServiceNow fits: citizen grievance and service delivery, case management, GRC, IT operations for large government estates, workflow over legacy systems, and AI-assisted operations.
- How deals happen: tender-led (RFP/RFQ, GeM), SI and partner-led bids, price-sensitive evaluation, long sales cycles.
- What shapes the design: data residency, MeitY-empanelled cloud, CERT-In and security audits, the DPDP Act, and Make in India preferences.
Key Responsibilities:
- Collaborate with Public Sector BD & Sales Leads for the GTM plan for Central and State Ministries, Public Sector Banks and Higher Education / Universities
- Lead architecture sessions with government CIO, IT, and NIC teams, translating program goals into actionable blueprints.
- Own the technical response on RFPs and tenders: compliance matrices, architecture, sizing, and clarifications.
- Build and run proof of concepts and demos across AI, workflow, and integration that prove value in days, not weeks.
- Design within government constraints: hosting, data localisation, security, AI governance, and integration with legacy and national platforms.
- Co-sell with SIs and partners on solution scope, bid strategy, and delivery handoff.
- Partner with Sales, Solution Consultants, Specialists, Product, and Legal on deal strategy and risk.
- Work with regional AI experts to shape and validate AI solutions and proof of concepts.
- Build reusable India public sector assets: reference architectures, AI use-case patterns, an RFP response library, and a compliance FAQ.
- Mentor Solution Consultants on public sector sales motions.
To be successful in this role you have:
- Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
- 8-10 years of exclusive public sector pre-sales experience (government, PSU, or SI/OEM on government programs).
- Excellent communication: executive presence, storytelling, and strong written and verbal skills. Able to simplify complex architecture for non-technical decision makers and earn credibility with CIOs, senior officials, and SI architects.
- AI fundamentals (LLMs, agents, RAG, data readiness, responsible AI and governance), with the drive and capacity to reach expert level within 12-18 months.
- Proven track record on tenders and RFPs, with fluency in procurement and compliance requirements.
- Depth in enterprise workflow or ITSM platforms (ServiceNow preferred; fast ramp expected if not), plus integration, API, data, and automation architecture.
- Trusted advisor on deal strategy, not only demos.
- Based in, or willing to relocate to, NCR (New Delhi), with regular travel to government offices.
Good to Have:
- Hands-on ServiceNow experience, including Now Assist and AI Agents.
- Familiarity with MeitY empanelment, GeM, CERT-In, the DPDP Act, and the IndiaAI Mission.
- Existing government and SI network.
What We Offer:
- A structured AI upskilling path to expert level over 6-12 months.
- Direct access to regional AI experts for design, proof of concepts, and deal support.
- Ground-floor ownership of a new vertical in India.
TR21
Additional InformationWork Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, gender identity, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Skills Required
- Experience leveraging or critically evaluating AI for workflows, decision-making, or problem-solving
- 8-10 years of exclusive public-sector presales experience with government, PSUs, systems integrators, or OEMs
- Excellent executive communication, storytelling, written communication, and verbal communication skills
- Ability to explain complex architecture to nontechnical decision-makers and build credibility with CIOs, senior officials, and SI architects
- Understanding of AI fundamentals, including LLMs, agents, RAG, data readiness, responsible AI, and governance
- Proven experience with tenders and RFPs, including procurement and compliance requirements
- Experience with enterprise workflow or ITSM platforms, preferably ServiceNow
- Experience with integration, APIs, data architecture, and automation architecture
- Trusted-advisor experience in deal strategy beyond product demonstrations
- Based in or willing to relocate to NCR, New Delhi
- Hands-on ServiceNow experience, including Now Assist and AI Agents
- Familiarity with MeitY empanelment, GeM, CERT-In, the DPDP Act, and the IndiaAI Mission
- Existing government and systems integrator network
What the Team is Saying
ServiceNow Compensation & Benefits Highlights
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Healthcare Strength — Health coverage is described as robust, with multiple medical plan options, strong dental/vision, and access to mental-health resources. Feedback suggests the breadth and quality of healthcare offerings are standout aspects of the package.
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Leave & Time Off Breadth — Flexible PTO, paid holidays, company-wide wellbeing days, and paid volunteer time are emphasized. Feedback suggests these options provide meaningful flexibility and support for time away.
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Equity Value & Accessibility — Equity is a notable part of total rewards, including RSUs and an employee stock purchase plan with a purchase discount. Feedback suggests these programs meaningfully enhance total compensation.
ServiceNow Insights
What We Do
As the AI platform for business transformation, we're putting AI to work across organizations — freeing people for work that matters. Making old tech work with new tech. Reaching across departments, from the front office to the back office and every office in between. Our ambition? To become the AI defining enterprise software company of the 21st century (or "AI DESCO21C," as we like to call it). With more than 8,400+ customers, we serve approximately 90% of the Fortune 500®, and we're proud to be a Fortune 100 Best Companies to Work For® and World's Most Admired Companies™. Explore your future career with us, visit www.careers.servicenow.com From Fortune. ©2026 Fortune Media IP Limited. All rights reserved. Used under license.
Why Work With Us
By joining ServiceNow, you are part of an ambitious team of change-makers who have a restless curiosity and a drive for ingenuity. We're committed to helping our people do their best work and live their best lives so we can fulfill our purpose together. At the fastest-growing enterprise software company, you can grow your career faster.
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